Had a first painting done which was lovely so started the process for another. It was for a very special occasion so I left well over 2 months to get it produced. We got so far in the process but the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Each step of the process went smoothly with no surprises. Appreciated ability to share my thoughts on the project with the artist up front (which were implemented as requested). Shipped when committe... See more
PortraitsOnDemand went above and beyond for my paintings! They were willing to work with me and kept in great communication with me through every step of the process! Their artists are absolutely fabu... See more
Company replied
Excellent service throughout. Easy to load the photos to be used. Feedback on the previews was simple and acknowledged quickly. My shipment was to the UAE and arrived in perfect condition. Did everyth... See more
Company replied
Company details
Information provided by various external sources
A truly unique gift idea - 100% hand made in different mediums of your choice: oil, charcoal, pencil, pastel or watercolor.
Contact info
4.0
Great
94 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PortraitsOnDemand
Thank you, Jim!
What wonderful people to speak with
What wonderful people to speak with, all kind and professional.
All concerns and questions answered in a timely matter.
As far as the oil painting which was a gift for friends it was right on.
Excellent finish product in which I would well recommend to anyone
who wanted a amazing likeness of the photo that is sent. My friends were quite pleased...!!!!
Thank you Portraits On Demand.
Sincerely,
Bill
February 8, 2020
Unprompted review
Reply from PortraitsOnDemand
We are very happy to hear your sincere and wonderful review, Bill! Our team is always happy to assist and make sure your needs are met accordingly!
I was a little skeptical about having a…
I was a little skeptical about having a portrait done via the internet, but PortraitsOnDemand totally blew me away with their speed AND quality! I sent a photo of one of our horses that passed away as a gift for my husband. Less than a week later, PortraitsOnDemand started sending me proofs. The first time they sent an update of the actual painting, I opened the proof while sitting with my husband, burst into tears, and had to run into the other room so as not to give away the surprise! They did a beautiful job, and we will treasure it FOREVER! Thank you so much PortraitsOnDemand!! I will definitely be a repeat customer.
January 9, 2020
Unprompted review
Reply from PortraitsOnDemand
Thank you so much for your kind words, Robin! We truly appreciate your honest opinion. We are very sorry for your loss. Our main priority was to provide you with a quality painting that you would cherish for many many years. We are glad to hear that we have reached our goal and we will be happy to create more and more paintings for you!
Absolute Satisfaction!!
As I said in my testimonial, I love the portrait of Harrison, the dog. The artist did a fantastic job. The frame I chose was perfect too. This is the second painting that I have received from Portraits on Demand and I am absolutely satisfied. Thank you!!
December 28, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you so much, Lisa! We truly appreciate your feedback. We look forward to creating more and more paintings for you.
An amazing service and great quality…
An amazing service and great quality painting
December 25, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you, Paul! We are glad to hear that you liked the painting together with our service.
the portrait turned out great dealing…
the portrait turned out great dealing with everyone there was so simple
December 15, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you so much, Eddie! We are happy to receive your positive feedback.
Very impressed with the quality of the…
Very impressed with the quality of the two paintings Ive had done. I would add that both are landscapes without people.
December 15, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you for your honest opinion, Gordon! We are glad to hear that you liked the paintings.
Quick and simple!
It was a ridiculously easy process to order, review and pay... And a great portrait at a reasonable price was swiftly delivered!
December 4, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you, Simon! We are happy to receive your positive feedback.
Amazing work!
Excellent portrait! Great attention to detail! Fast service and shipping! Exceptional customer service!
December 4, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you so much, Valerie! We are glad to hear that you liked the painting and our service as well.
Perfect portrait
Perfect portrait. Super impressed. We will treasure it forever. Thanks so much.
November 23, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you so much, Kristian! We do really appreciate your positive feedback.
My dog portrait
My dog portrait turned out fantastic, I absolutely love it.
I will definitely use the site again.
November 22, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you, Darren! We are glad to hear that you liked the painting.
Reply from PortraitsOnDemand
Thank you, Jurijs! We are glad to hear that you liked the painting.
Reply from PortraitsOnDemand
Thank you, Robert! We are happy to hear that.
excellent work
August 23, 2019
Unprompted review
Reply from PortraitsOnDemand
Bill, thank you for your kind feedback! We are looking forward to working with you again!
Very easy to order
Very easy to order, quick communication and turn around. Website easy to navigate. Product packaged well. Awesome service overall!
July 11, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you, Abi! We are happy to hear that you are satisfied with the painting and our services.
This service is fantastic
This service is fantastic. High standard. Surprised I only just discovered this service. It needs more visible in popular culture and knock another boring selfie off your phone. The art, photo comparison is outstanding as is the punctual service and of course the talent.
July 3, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you for your kind feedback, Andrew!
Looking forward to working with you again!
PortraitsOnDemand went above and beyond…
PortraitsOnDemand went above and beyond for my paintings! They were willing to work with me and kept in great communication with me through every step of the process! Their artists are absolutely fabulous. I had two paintings done by two different artists and they were both AMAZING and turned out better than I could’ve imagined. I HIGHLY recommend their work! If I could give more than 5 stars, I would.
June 27, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you for your kind feedback, Megan! We are happy to hear that you liked the paintings and our services!
Second portrait is now being painted
Second portrait is now being painted. Some confusion on the complexion but we are in touch. First portrait was fine but wished complexion was lighter. I accepted.
April 13, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you for your honest feedback, Tsutomu!
Buyer be warned/ updated
The first attempt at a oil of my individuals came with parts not painted or missing like is was brush stokes missing in various spots. I thought it was shipped wet, however there WAS no oil paint on the bubble wrap so it was intentionally shipped in this condition. I was mortified. They did have it redone by someone different which i had to wait.. and it was ok.. i contacted them and said , because of this i thought it was appropriate to offer a free oil or greatly reduced painting.. lol i got the same 15% everyone else gets.. i would say its a coin toss ..i wont be using this service again
They redid the piece.. offered a substantial discount on a new piece and the redone painting is gorgeous 💯
April 8, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you very much for your honest feedback, Raymond! It's very important for us to hear each and every detail about our customers' experience.
Please accept our sincere apologies for this inconvenience, this is really rare with us and we guarantee to take each and every word of your feedback for the future and improve our service quality. Please find our email in your inbox to discuss this further and turn this experience good for you, we hope to have another chance and see you again among our customers!
Was better than I ever thought.
March 21, 2019
Unprompted review
Reply from PortraitsOnDemand
Thank you so much, Martin! We are happy to hear that!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.