Posh Virtual Receptionists Reviews 

I worked closely with Kelsey Smith during the setup and onboarding process. She was transparent, helpful, and followed up in timely professional manner. She has been terrific to work with. Our experience using the Posh service has been really good. The workflows and scripting is working as planned and callers are having a good experience. We are very pleased with our choice to trust Posh.

Posh has made my life so much easier! The The calls were set up within a few hours and everything has been a breeze. Nathalia has been my main contact and she helped me so much

It has been great working with POSH! They are efficient and have great communication and customer service teams. Love what they are doing and I highly recommend working with their company!

You guys are always professional and my last experience was no exception.

Posh gets it right every time. They treat my customers with kindness, respect and empathy. I always get the information I need - and I know that's hard to do. I have only had positive comments from callers about their experience with Posh. Our firm only has room for the best service partners - and Posh makes the cut!

It’s wonderful to have someone taking our calls and making appointments for us. This service has been a lifesaver for my small business.

Love them so far. I really needed a new phone service quickly when my last company changed their programming. In two days total, I was not only enrolled with them but they were also servicing my clients well. Their app is great and my sales rep Pamela rocks!! She was so understanding when I told her I needed this service to start quickly because my former service changed its system. All team members of Posh have been very helpful to me as well!! I have called and used their app to make changes to my account and everything was a breeze. So nice!! I do wish they had one more option for monthly minutes on the phone in their packaging because it jumps in price from one of their packages to the next pretty steep, especially for a small business. My eyes bugged out a little when I saw the price jump, but that would be my only thing. Overall, their service is really what shines and I appreciate that very much. Thanks!

Posh service is outstanding!
Anna Christofides, Programming Specialist went above and beyond what was asked. I cannot recommend Posh enough!
Thank you!

Thanks for your help today getting my google voice forwarding on track

Posh has professionalized my small firm. They have been great to work with. I love their app where I can change my status from accepting calls to not accepting calls. They made the sign up process very easy. Loving the experience.

Sarina was fabulous. From start to finish, she was responsive and provided me with all the information I needed to make my decision. After I decided to move forward she diligently designed a custom call flow for our law firm. This was a great experience.

When we set out to close the gaps with our inbound calls we came across several different services to help us, interviewed them, internally deliberated on the experiences and value presented, and came out with the clear takeaway that Posh offered us the flawless balance of value and quality assurance that cured our anxiety of allowing an outside vendor to join in representing our brand in one of the most critical ways. Posh was able to design an inbound call rule set that perfectly matched what we needed, and immediately began proving their value by never dropping the ball. 6 months into it, not a single ball dropped, not a single complaint, and nobody not even our highest-end billionaire clients have so much as mentioned us having an answering service helping us. I couldn't possibly be more enthusiastic about Posh and you are making the best decision for your goals by working with them.

Sarina has provided the best customer service, every time I’ve called in. She is friendly, professional and wonderful to work with, and Posh is a great service provider. Highly recommend!

I was shopping around for a service provider to expand the communications options for my client and couldn't be happier to have found Posh. My rep Liana is wonderfully helpful and the plans are straight forward and simple to understand. Would definitely reccommend.

I run an apartment rental company and we use Posh to help answer our phones. They have been nothing short of fantastic! Everyone that speaks with a Posh receptionist has told us how polite and professional they are. Their service is excellent and well worth the money!

I am very happy with Posh. The only reason there is one star missing in my review, is because their agents are still working out the hiccups when consistently following my instructions/requests. There are a few agents who sometimes don't follow my call instructions. HOWEVER, Posh has the best customer service, hands down. Any time there is an issue, they truly seem encouraged to resolve it and get better. They are also quick to reimburse when mistakes are made. That is hard to find with a reception company. I think that if the same agents are left on my account, and they learn how I want my calls handled, this will be the best reception company out there. It all starts with customer service, so Posh is well on its way.

(And to be fair, my call instructions are very specific and probably more complicated than most clients')

Some messages that come through have just the contact information. There is nothing about what Posh and the caller talked about.

for the most part the bumps are gone an occasional one arises and we report and it gets resolved. I have recommended you to many other Home Instead owners in the last year since we came on board with you.

Pretty good overall. Forwarding calls to next in line to receive them and getting all the detail occasionally is a challenge.