Easylife Group Limited Reviews 

Eight weeks and still waiting.....

Going away next week so want to cancel the order as there's no point in the articles being left on our doorstep ( as if they would come anyway ) until we return but can't get through either mail or phone.

Will be reporting these Con Artists to Trading Standards as they quite obviously DO NOT have our ordered items in stock stock, never have had and CAN NOT source new stock from their suppliers.

Any honest company would show the items as being ' OUT OF STOCK ' when trying to place an order - but not these fraudsters.

Covid 19 and Easylife's owners deserve each other.

After waiting almost 5 weeks for delivery of my order and numerous unanswered emails and groundless reasons for the delay after waiting in endless phone queues, I have today July 16 cancelled my order after being told it was still in the warehouse!!!
I also cancelled any future catalogues.
DO NOT USE THIS COMPANY.
Stella Haslock.

Is anybody else having trouble trying to get through to easylife I've always had goods from them no problem and recommended them - I understand the problems everybody are having because of this virus but other deliveries are arriving I have started taking the Snail Elixir Miracle capsules with my husband which we have seen a remarkable difference so I ordered some more in June delivery date 19/06/2O no delivery I've tried ringing them to be told they are in the process of being picked that was 3 weeks ago I've sent an email no response I'm getting very annoyed as we have started taking these tablets my worry is I can't get anymore they even told me they had them on stock SO what is the problem if you haven't got them be honest the first tablets arrived within days n looking at my history the order hasn't moved from waiting to be processed I think alot of people are like me feeling very dispondant I won't be recommending in the future- my sister ordered goods through my recommendation beginning of June and she still hasn't had her order

Despite being unable to sort out deliveries going back months, or money taken from bank accounts that should not have been taken, they are able to take new orders!
0800 055 7766. Dial 1 to place new order - someone answers.
Dial 2 to ask about deliveries, you’re not even out on hold as they’re unable to take you call.
So now they’re knowingly stealing, it seems.

Had to give a star rating but the following is NIL star rating...…………………….
Placed an order (OR11252801) on 10th May I am still waiting and in spite of emailing to cancel the order this has been ignored instead, I am being told the delays are because of Covid restrictions...…….Yes! we are all aware of the country wide delays but any other company's I have ordered from have either let me know of any pending delays/ reviewed delivery dates or have delivered.
I have contacted my bank to make sure they do not take any payment.

Can only agree with all the previous comments with this lot who have zero interest in their customers
Initally waited 2weeks for our order then was told there was a delay due to covid.
Fair enough I thought but another 4 weeks go by and by then my patience had run out so I contacted them to cancel order then lo and behold immediately after contact I received a email stating delivery was on its way.
They obviously had forgot about our order altogether and would have continued to do so if we had not contacted them. Very poor servicebut worse is their total lack of response to the extremely negative feedback on here which tells me they are totally uninterested in their customers

To protect my shielding wife I ordered 6 facemasks, 3 black and 3 navy. The package did arrive after a considerable wait and I have to give credit the black masks were as described but the navy masks which were advertised as the same mask as the black were absolute rubbish. Poor quality material and far too small to cover my nose and mouth. I immediately wrote an email 18th June, only to receive an automated reply saying deliveries are delayed. I replied that my question was not about delivery (26th June) only to receive the same automated reply that deliveries will be delayed. I tried phoning but when told I was 232nd on the waiting list I gave up. Vowing never to use such a lousy company again.

First product bought was good, but over a year later they phoned trying to sell insurance which was refused. But they took money of my credit card sending a letter stating 14 days to cancel, but letter was received after the deadline. Phoned to complain and was told money had not been taken out and will be cancelled. When card statement arrived, they had taken the money. Now in hands of credit card company. Disgusting behaviour

I placed an order on Sunday 21 June (Order No. OR11611028) that has still not been delivered. All the items I ordered were shown as in stock when I placed my order. When I check online the status of this order is always displayed as Fully Allocated, Awaiting Picking. It has proved impossible to contact Easylife to find out what is going on. No one ever answers the phone & emails only result in an automated response.

During the Covid-19 pandemic I never thought that I would come across a performance worse than that of our dear leader Boris Johnson. Easylife have surpassed that by miles! How can an online retailer have such appalling customer service. It is completely non-existent. An absolute waste of time trying to contact them!

I have given them the lowest rating possible. They do not deserve that. They are the worst organisation I have ever come across. How they are still in business beggars belief. I strongly advise anyone reading this review to take their business elsewhere. I will never use them again.

Poor customer service is the archetypal British disease. Easylife set the gold standard in poor customer service. Their contempt for their customers knows no bounds.

We all know life is complicated at the moment but other organisations cope much better than Easylife. It is just one excuse after another.

Avoid this company like the plague!

After 2 hours waiting i got through.
My order was placed 15 June. 1 item was not in stock, but 1 was so I thought I would get the 1 item..... but no.
2nd item came in to stock 29 June ... still not arrived.

was told about unprecedented times etc, problems in warehouse blah blah, would be another 10 days.

Unlike every other company we all deal with Easy Life have suspended express deliveries, so can't help. I suggest they haven't got a recovery plan in place. Very pessimistic auto -reply email. Asked for email of manager gave me the same email address to which I never had a reply. 'Making you life easier for 26 years!' Couldn't even manage 26 days !!!. Written to Director probably won't hear

I ordered face masks advertised as machine washable. When they arrived they are hand wash only. The order was significantly delayed beyond the estimate given by the company, even allowing for Covid-19. They sent an email saying there was a problem with my payment when there wasn't (they managed to take payment). I emailed twice and got no reply. It took me an hour and 44 minutes to get through on their telephone helpline. They advertise a high TrustPilot rating, which helped give me confidence to buy from them. But looking at the Trust Pilot website, their rating is in fact much lower (with good reason!)

I would advise you not to buy from this company. I sent an order with cheque for £69.90 to them on 16th May 2020, they cashed my cheque on 2nd June and, as of today's date, (8th July) I still have not received the sanitizing wipes that I ordered. I have phoned 3 times and emailed once (not replied to!) and each time I am told that the order will be with me in 10 days time, twice I have asked to be transferred to a supervisor and have been cut off. Shocking service and I feel that I have been 'ripped off'

They cashed my cheque did not send my order and refused to answer emails.
DO NOT USE!!!!

robbers

My order was placed in May and I still have not received my goods. They have charged my credit card three times. They do answer the telephone or emails or their online query facility. I have filed a fraud claim with my credit card company who are now investigating, they confirm they have had many such complaints.

Unreliable, terrible customer service! Ordered items on 7/5/20 now 3/6/20 no items yet delivered. No revised delivery times. On the front cover of magazine they claim a Trustpilot rating of 41/2 stars claiming 'We're rated 'Great'!' NOT TRUE go on the Trust pilot site and you'll see that the majority of recent reviews are terrible and do not have the rating they claim.
I can not understand why Trustpilot have allowed them to publish this false rating it's making a complete mockery of them and trust worthiness of their site.

Ordered the Zaeta slim patch over 10 weeks ago, and tried for about 15 days, but lost no weight. They came with a 30 day money back guarantee. I got in touch with Easylife to request a refund, and I'm still waiting for a response after 30 days. I returned the rest of the 14 patches, so I'm now waiting for my £24.99 refund. When I phone up, they just put the phone down and tell you to call back later because they are exceptionally busy. Really bad customer service. I've ordered from Easylife in the past, and when products were faulty, they refunded me really quickly. I know with this pandemic, services are slower, but over 30 days is really poor. Don't waste your money on Zaeta Slim Patches. They don't work.

Standard operating procedure of this firm is sell you something and then contact you again with junk mail. In the small print in the junk mail it says if you don't call them and opt out you will be enrolled in a "club" that will charge an annual fee to the card you originally paid with. I assume they work on the basis that a small percentage of their customers will not notice the money go out. Barclays refunded the money straight away as they are aware of the scam.
Save yourself the trouble and buy the commonly available products elsewhere

EASYLIFE GROUP. try selling products that make a reasonable turnover for you, instead of it being a front for your SCAM. Stop ripping off customers,

Just had an email in reply to my email I sent them pleased to say all items ordered in April did arrive in June thank you

I followed a 3-month course of daily capsules of Helix Original,sold by Positive Health (via EasyLife Group), which had all sorts of claims about relieving joint pain, regenerating cartilage etc. etc. it made absolutely no difference whatsoever. The 'Money Back' Guarantee only applies up to 30 days from purchase - I foolishly thought I would give the treatment the benefit of the doubt and wait a bit longer whereupon my request for a refund was politely declined!