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Positive Lending Reviews 

517
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently described as outstanding, with many appreciating its efficiency and the ease of the overall process. Reviewers highlight the quick response times and clear communication, making the experience straightforward and stress-free. Many people also felt well-supported, noting the team went above and beyond to understand and accommodate their specific needs. Consumers frequently mentioned feeling informed at every step, with personalized attention making complex processes manageable. This dedication and expertise truly made a difference for users, leading to successful outcomes.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service,... See more

Customer service

People report positive experiences with customer service, highlighting the exceptional support and... See more

Response time

Customers consistently note positive experiences with response times, highlighting that advisors are... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn't have asked for a better service or more support that we received from Positive Lending. Everyone we dealt with was so helpful and professional, but we must particularly thank Gillian for r... See more

Rated 5 out of 5 stars

All matters were dealt with in a professional manner for which I'm very grateful. The arrangement was finally instigated after a lot of grief for Ben and Mark caused by the inefficiency of the lend... See more

Rated 5 out of 5 stars

I passed a client to Brad to deal with a second charge. This particular client was keen to sort this out as quickly as possible and had already spoken to some other providers who were quite pushy in t... See more

Rated 5 out of 5 stars

I have recently had to arrange interim funding for a very important large payment I had to make quickly. Positive Lending have been wonderful towards this and I can say now that I can make it now. Not... See more


Company details

  1. Mortgage Broker
  2. Finance Broker

About Positive Lending

Written by the company

Founded in 2008 Positive Lending are industry leaders in Specialist Finance.

We are directly authorised by the Financial Conduct Authority and have won more than 25 industry awards in specialist finance.

Every year we arrange thousands of specialist loans for our customers, either directly or via 9000 mortgage brokers who recommend our services, so rest assured that you are in safe hands.

We can support with specialist lending solutions including:

  • Bridging loans
  • Second Charge Mortgages
  • Residential Mortgages
  • Buy to Let Mortgages
  • Commercial Mortgages
  • Development Finance
  • Equity Release and RIO

We have an unrivaled and extensive panel of lenders giving us the power to search the whole of the market and help find the perfect solution for your financial needs.

Our exceptional team are dedicated to supporting clients in making their property dreams a reality.

Visit our website

All the best Specialist Lending Solutions

Written by the company

Second Charge Mortgages
With a whole of market product range, exclusive products, transparent fees and superb service, we’re Positive we can find you the best second charge mortgage outcome for your clients; discover more and meet the team
Bridging Loans
Our bridging experts promise you the best rates on the market, AIPs in 4 hours, a specialist valuer panel who are selected for speed, expert bridging solicitors and focussed underwriters. When it comes to bridging, Positive is the packager of choice.
Specialist Residential and Buy to Let
For customers struggling to secure mortgages on the high street, our expert Mortgage Desk are on hand to help. So if you have a specialist residential or buy to let case that’s difficult to place, take a look at how we can help you.
Commercial Mortgages
Our team of lending experts give you access to a wide range of specialist lenders and private funders. When it comes to commercial mortgages; we’ll make sure your clients get the best outcomes available.
Development Finance
We ensure that we meet your clients’ project needs and deliver high returns for their investments through competitive pricing and prompt delivery of funds.
Equity Release & RIO
We have a great range of products designed to help current, and soon-to-be, retirees make the most of their finances – enjoying their funds and the equity that’s built up in their property.

Contact info

4.9

Excellent

TrustScore 5 out of 5

517 reviews

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4.9

All reviews

(517)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The service

The service, quality and transparency given by this team is top class. Both Declan and Georgia were in sync with eachother to help me achieve my loan. The follow up and after care is superb and I would highly recommend this outstanding team and business.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable and efficient

Reliable and efficient, always delivers on time with clear communication.

Fantastic service from start to finish.

The team at Positive Lending was professional, clear, and incredibly helpful throughout the process, specially Gillian and Kieran.

Highly recommend for anyone.

Many thanks,
Iuliana Ene

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service from David Hounsell

Amazing service from David Hounsell - saved us money by getting us a better rate than originally proceeding at and got the deal through so quickly, very efficient and fantastic to deal with from start to finish - very knowledgeable and gives great advice… will definitely deal with again, look forward to using in the future ⭐️⭐️⭐️⭐️⭐️

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Celi Digby was brilliant

Celi Digby was brilliant! very helpful and very quick to answer any question we raised. Super speedy service, excellent communication and we will be using their services again. Thank you very much Celi, you've been great to work with!

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommend A++++++++

I can't recommend David and his team highly enough! From start to finish, he was absolutely fantastic in helping me with my mortgage from a bridge. His communication was clear, prompt, and reassuring throughout the whole process, which made a potentially stressful time feel much more manageable for me.

What really stood out was how he and his brilliant team went above and beyond to ensure everything ran smoothly. Nothing was ever too much trouble, and I always felt like I was in capable, trustworthy hands. A special mention to Matt too who was 'on it' and is again a great member of the team.

Thanks to their dedication and professionalism, everything came together perfectly. If you're looking for someone reliable, knowledgeable, and genuinely invested in helping you, look no further! I won't be using anyone else for my mortgages and bridge loans going forward.

July 3, 2025
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience with Positive Lending

I had a fantastic experience with Positive Lending. From start to finish, the process was smooth, professional, and stress-free. The team was incredibly helpful, responsive, and transparent throughout. They took the time to explain all my options clearly and worked hard to find the best solution tailored to my needs.

Customer service from Gillian (Underwriter) was top-notch – friendly, knowledgeable, and efficient. I felt supported at every step and appreciated how quickly everything was handled. I would highly recommend Positive Lending to anyone looking for trustworthy and reliable financial assistance.

Thank you for making what could have been a stressful process so easy!

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Positive lending we’re suburb from…

Positive lending we’re suburb from start to finish. Always available and very clear with the information required.
Especially Brad and Gillian, they handled our case expertly and were super competent throughout!

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Communication

Ed at Positive Lending was really knowledgable and efficient with communication to keep me updated so I could link in with my client.

Would be my first choice to place any business through as and when needed.

June 12, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Positive Lending for helping me with my finances.

Gillian from Positive Lending was very helpful and understanding of my personal circumstances and assisted me throughout my application.

Although my circumstances were not straight forward, Positive Lending were able to find a lender who was willing to help and to which has made such a difference to my life.

I would definitely recommend this company.

July 7, 2025
Unprompted review
Rated 1 out of 5 stars

Very unhappy

Very unhappy. After speaking woth brokers and lenders it seems I was sold a very high bridging loan with higher commissions. My rate for the bridge os 1.1% a month. 75% LTV. There is much lower rates available. Nearly half. My fault for being naive but I trusted the experts and learned my lesson. Stay away or do research.

June 27, 2025
Unprompted review
Positive Lending logo

Reply from Positive Lending

Dear Sam. Thank you for taking the time to write a review which is obviously disappointing to hear. However I have spoken with the advisor about this case and wanted to clarify a few points with you.

Our advisor provided 2 options for you. The first one was a lower rate - much lower actually but the option available to you meant that you would have needed a full survey and pay a legal cost with the lenders solicitors. The second option was a higher rate as you have mentioned but allowed you to have a desktop survey and no lender legal costs. Both options were presented to you and originally we went with the lower pricing for you.

During the application you changed from a 3 bed HMO to a 4 bed HMO and the lender with the lower rate reduced their LTV to 70% and after discussion with the advisor you decided to proceed with a lender that would offer a higher lending value, no substantial valuation cost and no lender legal fee.

We never sell a lender based on commission we earn. In fact the lenders all tend to offer the same commission so we research the best options for our clients, every time.

Since your loan completed in February we have seen rates drop and that impacts what you would pay today compared to then. And as the property was "Heavy Refurbishment" and also of a lower loan size than most lenders would even consider this limited your options.

Unfortunately I feel that the brokers that are talking to you probably do not know the market as well as we do. We have arranged thousands of loans for clients and always put you first. The best solution is always offered.

I hope this helps you understand more why you have the product you do. I am happy to discuss this with you directly if there is any misunderstanding of the solution you were provided with.

Kind regards
Paul McGonigle
Chief Executive

Rated 5 out of 5 stars

We were recently helped by Positive…

We were recently helped by Positive Lending, with a complicated second charge mortgage application. They we excellent throughout, making the entire process clear and transparent, and displayed the upmost patience with our constant questions.

Would highly recommend.

June 13, 2025
Unprompted review
Positive Lending logo

Reply from Positive Lending

Thank you so much for this amazing review

Rated 5 out of 5 stars

This was quite a difficult case to…

This was quite a difficult case to place and needed expert eyes to cover the abhorent amount of info needed by the lender. Took a while to get there but Ed was diligent and got it through in the end.

May 30, 2025
Unprompted review
Positive Lending logo

Reply from Positive Lending

Thanks Graham for providing a review - we really appreciate this

Rated 5 out of 5 stars

Exceptional Service from Start to Finish

From our initial contact with Declan Thomas to our most recent communication with Suzanne Brown, we received a consistently professional, informative, and prompt service. It has been a truly positive experience, and I would highly recommend it to anyone. Thank you for your excellent assistance.

May 19, 2025
Unprompted review
Positive Lending logo

Reply from Positive Lending

Thank you so much for this review!

Rated 5 out of 5 stars

Mortgage application

The whole process was dealt with professionally and in a timely manner. The underwriting department was especially efficient.

May 20, 2025
Unprompted review
Positive Lending logo

Reply from Positive Lending

Thanks Jayne - we really appreciate the 5 Star review

Rated 5 out of 5 stars

Amazing service

Amazing service, professional helpful efficient competitive charges. I was new to bridging loads with a very tight deadline, David was fantastic from explaining the process to the application to following through to completion, unlike other brokers the various options were set out with lots of information to make a clear and informed decision no pressure selling or panic. I know my completion deadline would not if been met without the help of positive Lending and David and I know after looking at different company's prior to positive Lending I got the bridging loan that is right fur my situation. Can't recommend highly enough.

May 16, 2025
Unprompted review
Positive Lending logo

Reply from Positive Lending

Thank you Louisa - this is amazing to read. David was delighted to receive this review.

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