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Positive Lending Reviews 

517
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and productive. The service provided is frequently described as outstanding, with many appreciating its efficiency and the ease of the overall process. Reviewers highlight the quick response times and clear communication, making the experience straightforward and stress-free. Many people also felt well-supported, noting the team went above and beyond to understand and accommodate their specific needs. Consumers frequently mentioned feeling informed at every step, with personalized attention making complex processes manageable. This dedication and expertise truly made a difference for users, leading to successful outcomes.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, consistently praising the exceptional customer service,... See more

Customer service

People report positive experiences with customer service, highlighting the exceptional support and... See more

Response time

Customers consistently note positive experiences with response times, highlighting that advisors are... See more

User experience

Reviewers consistently report positive feedback about the user experience, highlighting the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We couldn't have asked for a better service or more support that we received from Positive Lending. Everyone we dealt with was so helpful and professional, but we must particularly thank Gillian for r... See more

Rated 5 out of 5 stars

All matters were dealt with in a professional manner for which I'm very grateful. The arrangement was finally instigated after a lot of grief for Ben and Mark caused by the inefficiency of the lend... See more

Rated 5 out of 5 stars

I passed a client to Brad to deal with a second charge. This particular client was keen to sort this out as quickly as possible and had already spoken to some other providers who were quite pushy in t... See more

Rated 5 out of 5 stars

I have recently had to arrange interim funding for a very important large payment I had to make quickly. Positive Lending have been wonderful towards this and I can say now that I can make it now. Not... See more


Company details

  1. Mortgage Broker
  2. Finance Broker

About Positive Lending

Written by the company

Founded in 2008 Positive Lending are industry leaders in Specialist Finance.

We are directly authorised by the Financial Conduct Authority and have won more than 25 industry awards in specialist finance.

Every year we arrange thousands of specialist loans for our customers, either directly or via 9000 mortgage brokers who recommend our services, so rest assured that you are in safe hands.

We can support with specialist lending solutions including:

  • Bridging loans
  • Second Charge Mortgages
  • Residential Mortgages
  • Buy to Let Mortgages
  • Commercial Mortgages
  • Development Finance
  • Equity Release and RIO

We have an unrivaled and extensive panel of lenders giving us the power to search the whole of the market and help find the perfect solution for your financial needs.

Our exceptional team are dedicated to supporting clients in making their property dreams a reality.

Visit our website

All the best Specialist Lending Solutions

Written by the company

Second Charge Mortgages
With a whole of market product range, exclusive products, transparent fees and superb service, we’re Positive we can find you the best second charge mortgage outcome for your clients; discover more and meet the team
Bridging Loans
Our bridging experts promise you the best rates on the market, AIPs in 4 hours, a specialist valuer panel who are selected for speed, expert bridging solicitors and focussed underwriters. When it comes to bridging, Positive is the packager of choice.
Specialist Residential and Buy to Let
For customers struggling to secure mortgages on the high street, our expert Mortgage Desk are on hand to help. So if you have a specialist residential or buy to let case that’s difficult to place, take a look at how we can help you.
Commercial Mortgages
Our team of lending experts give you access to a wide range of specialist lenders and private funders. When it comes to commercial mortgages; we’ll make sure your clients get the best outcomes available.
Development Finance
We ensure that we meet your clients’ project needs and deliver high returns for their investments through competitive pricing and prompt delivery of funds.
Equity Release & RIO
We have a great range of products designed to help current, and soon-to-be, retirees make the most of their finances – enjoying their funds and the equity that’s built up in their property.

Contact info

4.9

Excellent

TrustScore 5 out of 5

517 reviews

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4.9

All reviews

(517)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5* Service

Gillian and Kieran were amazing. Always in contact updating me on the progress of my application. Highly recommend.

May 13, 2025
Unprompted review
Positive Lending logo

Reply from Positive Lending

Thank you Claire. Gillian ad Kieran loved this review.

Rated 5 out of 5 stars

Great service

Both Declan Thomas and Suzanne Brown were very helpful in providing a good service so that I could obtain a second charge mortgage. They provided several options and kept going even when it looked likely that an offer would not be provided. In addition they kept me informed and did what they agreed to do. Thank you

May 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great Packager for mortgage brokers

As a mortgage broker we use Positive Lending for wider access to Second Charge mortgage borrowing, Bridging and in certain scenarios for adverse credit lending.

I've recently worked with Brigita for an Adverse Credit Residential and Buy to Let remortgage. Positive Lending had access to unique adverse lending criteria which my client could not benefit from if I'd submitted the application myself.

Brigita was very efficient, right from the initial enquiry and through to obtaining the offer. Always answering phone calls and responding to emails. We managed to secure mortgage offers with both lenders, first time of asking and with minimal back and forward questions from the lender.

Incredible result for the client and the situation they were in.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

David Hounsell

Massive thank you for David Hounsell for all his help with a recent bridging loan. The loan was agreed in a timely manner, and then David went over and above to chase solicitors and get the transaction to completion, without his chasing we believe the purchase may never have happened. Excellent work, thank you and well done.

May 7, 2025
Unprompted review
Rated 5 out of 5 stars

Declan Thomas and Gillian Langford

Both Declan Thomas and Gillian Langford have been an absolute joy to work with. Both have guided myself and wife through a lengthy complex and made it very easy and pleasureable. They explained every detail of the process and answered questions competently and confidently. They have kept us informed both by phone and email throughout ending in a positive and welcome outcome. Thank you both.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

helped my client

Ed Barnes helped me with quite a complex case, he was knowledgeable and approachable with all my queries, would highly recommend using Positive Lending

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

This company wanted £905 up front then…

This company wanted £905 up front then couldn't arrange a loan although another company did. the refunded the survey fee of £495 but would not return the admin fee, I did complain but they would only refund an extra £100, they did very little so I would not recommend them, a decent company wouldn't ask for money up front.
You have now replied and you say a survey was carried out, it was not or I was never informed of one being done as no contact to me was made about access to the property, my broker thinks that more should have been refunded so I will take my complaint to the Financial Ombudsman as I am far from happy with your company that want to charge me for not being able to do the job

April 28, 2025
Unprompted review
Positive Lending logo

Reply from Positive Lending

Dear Mr Bryant. Thank you for taking the time to post a review although I would say that this is very disappointing as it does not accurately reflect the picture from our point of view.

Firstly we did not charge you £905 up front. We researched the market for your broker and submitted a case on their behalf without cost and only at the time that you decided to proceed did we collect a fee which covered both our application fee and the survey on your property.

As part of our application process we then keyed everything to the lender, checked all documentation, processed our internal checks, booked your survey.

We were asked to cancel your survey which we did, and when the Lender underwrote the case they asked for documents that you could not provide, and despite us speaking with your broker on several occasions to ask for this - or find another lender for you if there was a problem without additional application fee costs - we never received the documents and were eventually asked to close your case 5 months after the application began. We couldnt arrange the loan because you could not meet that lenders needs. The Company you decided to approach is not on our panel of lenders and we were not aware you had done so directly.

As a firm that always has their client at the heart of what they do - but being a business also - we decided to offer you a £100 refund as a gesture of goodwill for no other reason than to try and appease you. But we had done 5 months work.

Ultimately I am sorry that you do not feel that the work we do justifies any cost at all when it is typically lower than our competition.

Kind Regards
Paul McGonigle

Rated 5 out of 5 stars

Georgia is amazing

submitted several applications through Positive Lending and recently Georgia McGonigle has been handling my cases, she has been amazing. Helping me resolve issues on cases, replying very quickly when questioned on outstanding queries. Really impressed and hope she continues to look after our applications.

April 29, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service, quick easy and very friendly from start to finish. Gary, Declan and Gillian were all fab, answering all my questions and reassured me through the whole process.
Positive lending has helped us consolidate our debt into one easy and much more affordable monthly payment. I feel like I have my life back, thank you!

April 3, 2025
Unprompted review
Rated 5 out of 5 stars

Over and above 5 stars!

I can not give a good enough review about Positive Lending, 5 stars and more from me. Georgia at PL was amazing, so professional, pro-active and she understood the criticality of my situation and pulled out all the stops to get the job done to my timeline.

I highly recommend and although I hope to not have to use them again, if I did need to… I have Georgia’s number and would not hesitate.

For me, I couldn’t have asked for a better service, I felt at all times like PL were in control and managing my situation and at every point… I was kept updated.

Thanks Positive Lending, you excelled!!

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent!

Suzanne and Declan were efficient and helpful throughout. They sent and processed the paperwork quickly. If we had any queries we never had to wait long for a reply. It was a very smooth process and took less than 2 weeks for everything to be sorted. Thank you both very much for all the help!

March 28, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service!!

We dealt with Kieran and Gillian and both were fantastic. Kieran went through the application process and step by step explained in full what was needed and why. He helped us get the best rates we could and explained anything we asked for in more detail. Gillian was the underwriting process and again was incredibly helpful and detailed in why she was asking for the information and what it was needed for. Definately recommend them to anyone who is looking for quick timings and efficiency. Thank you both very much!

March 24, 2025
Unprompted review

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