Poster Girl Reviews 458

TrustScore 4 out of 5

3.8

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Rated 3 out of 5 stars

I was disappointed at how much Poster Girl charged for shipping. I understand that tariffs are a uniquely American problem because of recent policies, but I shop other British brands that don't charge... See more

Rated 3 out of 5 stars

Fab sale pricing and very unique pieces. However, points lost because: 1/ My 10% sign up discount did not work and it doesn't say anything about sale being excluded when you sign up - misleading 2/... See more

Company replied

Rated 5 out of 5 stars

Absolut gorgeous! I love the high quality and that poster girl is a u n i q u e ART clothing company with it`s own style and creations and not a copy of something, with big potential to grow ! The se... See more

Company replied

Rated 5 out of 5 stars

I love PG! I love that there are coupons offered because it is pricey, but the look is top tier! with that being said i don't mind paying but a little discount is always the icing on the cake. looking... See more

Company replied

Company details

  1. Clothing Store

Written by the company

Francesca Capper and Natasha Somerville met while studying womenswear design at Central Saint Martins in London. Whilst Francesca built experience from houses including Christian Dior, Vivienne Westwood & Alexander Wang, Natasha grew her expertise at John Galliano, Jeremy Scott & Bvlgari. The duo came together in 2017 to form POSTER GIRL, a label manifesting confidence, ultra femininity and referencing a direct nostalgia to the designers upbringings. By pushing and developing surface textures, the high gloss aesthetic of this brand is backed with sophisticated, luxurious construction techniques and quality. POSTER GIRL celebrates inner confidence and femininity, making its rise within the fashion and pop culture scene nothing short of explosive. Now dressing the likes of Dua Lipa, Kylie Jenner, Paris Hilton, Selena Gomez, Doja Cat, Vanessa Hudgens & Megan Fox to name a few, this coveted label has built a sought after following.


Contact info

3.8

Great

TrustScore 4 out of 5

458 reviews

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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Ignoring emails to refund a faulty item received

Ordered a dress from poster girl and received it significantly damaged with two major holes. After emailing the company multiple times they’re delaying the process of giving me a refund and have stopped responding to my emails. Highly unacceptable as the dress should’ve been qaulity checked before being sent to me.

July 19, 2024
Unprompted review
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Reply from Poster Girl

Hi lovely, please note that we don't currently operate on weekends. We have replied to your email today xx

Rated 2 out of 5 stars

After 2 weeks of receiving my delivery…

After 2 weeks of receiving my delivery I still have not heard back from Apostel girl about returning my items as the colour was not the same as in the pictures. I wrote on numerous occasions and still have these items to return. Not great at all

June 25, 2024
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Reply from Poster Girl

Hi Melanie! We sent you an email on July 3rd regarding the return of your items xx

Rated 5 out of 5 stars

Best fit ever

Best fit ever! Love the material

June 24, 2024
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Reply from Poster Girl

Thank you for your review <3

Rated 2 out of 5 stars

Wouldn't Order Again

I ordered the Daphne jumpsuit in crypto blue. It's a beautiful two-tone color that would compliment a range of skin tones.

Shipping was decent. I ordered with overnight shipping. I ordered in the morning on a Tuesday (9:30am EST), and received it on a Thursday. So it wasn't technically overnight, but 48 hours isn't too bad.

Once it arrived, please be warned, if you try it on, you cannot return it! The company classifies this jumpsuit as hosiery and doesn't accept returns on the item, even if you only try it on. Unfortunately, I didn't like the jumpsuit. It's one size fits most. I'm fit (I'm a personal trainer), but I have a "moderate" bra-size. There's minimal to no support or coverage. Sure, it "fits", but it requires a lot of extra work to make it work for someone with my build. I think it's probably better suited for someone with a smaller cup size or someone with surgical breast enhancements.

Also, I wasn't a fan of the material. I've worn many outfits with cutouts from different companies and at similar price points. This is the first time I've felt like an outfit of this style could easily snag. To be fair, I didn't get to wear the jumpsuit to the event I wanted to (because I didn't like the jumpsuit) so I'm not sure how it would actually hold up with movement. I could be wrong and it holds up well, but this is how it feels to me upon only trying it on.

Lastly, the outfit is advertised as having Crystal Heart buttons. I didn't see any in the photos, but it is listed in the description of the outfit. There are no crystal buttons. Poster Girl needs to correct that.

May 28, 2024
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Reply from Poster Girl

Hi Katherine! Thank you for your feedback. We are still improving our newly opened US warehouse, but our overnight shipping is running on schedule now! Please email us if you are unhappy with the product as I will be able to assist with this xx

Rated 5 out of 5 stars

New collection is amazing!!

Attempted to make an order today for my cousin (also my bff). Had a few issues with the delivery. Contacted customer service who were honestly so friendly and helpful. I’m in love with the product!!!

June 3, 2024
Unprompted review
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Reply from Poster Girl

We're glad you're loving our product! x

Rated 5 out of 5 stars

Absolut gorgeous

Absolut gorgeous! I love the high quality and that poster girl is a u n i q u e ART clothing company with it`s own style and creations and not a copy of something, with big potential to grow ! The service is amazing - the delivery perfect ! It makes me feel good to wear it every day! Thank you for doing this so great ! Respect - it is amazing work, hard, serious effort , great ART to wear comfortable!

May 29, 2024
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Reply from Poster Girl

Thank you for your support xx

Rated 1 out of 5 stars

I pay a lot for shipping on your…

I pay a lot for shipping on your website and I pay almost the price of what I bought here in holland.
I’ve paid from 70 euros to 120 euros to customs on each shipment

May 29, 2024
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Reply from Poster Girl

Hi Maya,

Poster Girl do not cover import fees at this time. This is stated on our Shipping and Returns page to be as transparent as possible before purchasing.
All fees incurred through customs are unfortunately out of our control and are charged depending both on the value of the items and your local customs.
Please email our customer service if you have any concerns xx

Rated 1 out of 5 stars

Quality is off as is the return policy

Quality is off as is the return policy. I would warn a friend against purchasing and have haha

I bought the key chain which broke after trying to work with customer service on this issue for a few day I just barely went outside of the 14 day window and couldn't return. I was then told to kick rocks...

Not what you expect from a brand at this price point

May 14, 2024
Unprompted review
Rated 2 out of 5 stars

The product is not good as you can imagine

The product is amazing, but the price is not matching with the qualty. Morover I paid 100€ of customs duty to get the product into italy (I am italian), and it was not reported anywhere in the website

May 28, 2024
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Reply from Poster Girl

Hi Eleonora,

Unfortunately, Poster Girl do not cover import fees at this time. This is stated on our Shipping and Returns page to be as transparent as possible before purchasing. Please contact our customer service if you have any concerns about the product x

Rated 1 out of 5 stars

Additional 50% Tax and duty

It was not clear when ordering that the goods were coming from outside of the EU. I had to pay an additional 50% in tax and import duties….. not happy

May 28, 2024
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Reply from Poster Girl

Hi Deirdre,

Unfortunately, Poster Girl do not cover import fees at this time. This is stated on our Shipping and Returns page to be as transparent as possible before purchasing. All fees incurred through customs are unfortunately out of our control and are charged depending both on the value of the items included within the shipment.

We are working on a way to make this easier for our customers x

Rated 1 out of 5 stars

Not as advertised

Not as advertised . Dress is purple nothing like burgundy . Too short and front needed adjustment. Plus arrived late . Not worth it overall.

April 25, 2024
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Reply from Poster Girl

Hi Rodney,

When our latex pieces arrive, they look a little dusty and this is normal so the garment doesn't stick to itself when stored or in transit. Once you have it on, we recommend shining it up.
If this has not fixed the problem, please contact us on customer service so we can resolve this for you x

Rated 1 out of 5 stars

Horrible customer service

I have had my eye on the Miranda dress for so long and finally caved and purchased it. I was so excited to receive it and when i got the notification it was delivered I was home and immediately went outside to check. The package wasn't there??? I gave it two days but still never received anything UPS said it was confirmed and delivered so you can imagine my confusion. I reached out to the customer service and explained I had not received the product and they simply said too bad. It's extremely disappointing to me that after paying almost $200 for a dress this is how the company handles this issue. I have wasted my money now and will not be purchasing from them again.

April 1, 2024
Unprompted review
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Reply from Poster Girl

Hey Brianna,
We're so sorry to hear that you had trouble with your order. Please do contact us on customer service and we will look into this as a priority x

Rated 1 out of 5 stars

DO NOT ORDER IF YOU CAN NOT DRIVE

They delivered my product to a parcel shop a 45 minute walk away from my house, I cannot drive because of a medical condition, after one delivery attempt at 7am. They refused to refund shipping cost and were extremely unhelpful. Loved them for years will never order again.

March 13, 2024
Unprompted review
Poster Girl logo

Reply from Poster Girl

Hey Elena,
I'm so sorry that you've had this experience. Our customer service team has previously gotten in touch with you. Please let us know if this was resolved for you x

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