This is my second large order with PouchDirect and I'm just as happy second time around. The pouches are excellent quality, carefully packed and always arrive quickly. I did a lot of research bef... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very professional company. Attentive to the needs of the customer, what ever the question or query. Adaptable when asked for changes and very kind a restorative when I made a mistake. Efficient d... See more
Company replied
When we placed the order we were advised we would be receiving an email confirmation. This did not happen. We were not sure if the order had been placed and contacted Pouch Direct. Pouch Di... See more
Company replied
SERVICE WAS FAST AND OF HIGH QUALITY !! Small mistake in quantity has been covered immediately !! Very rare... Please continue as we hope to tie up valuable orders. Tigrane TCHERPACHIAN... See more
Company replied
Company details
Written by the company
PouchDirect is an international supplier of high quality stand up pouches, coffee pouches, flat bottom pouches and custom printed pouches for the food and non-food industry.
Contact info
Hoofdstraat 166, 8162 AR, Epe, Netherlands
- 0044 (0)20 7193 7891
- info@pouchdirect.nl
- pouchdirect.co.uk
4.9
Excellent
110 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PouchDirect
Thank you for your nice feedback. We appreciate your business and the confidence you have placed in us!
Product delivered within time scale
Product delivered within time scale. product is what we expected and well made. unfortunately the haulier let the side down , many boxes damaged and stacked poorly.
July 21, 2017
Unprompted review
Reply from PouchDirect
Thank you for your great review. We really appreciate it!
Our entire team is focused on delivering a superior customer purchasing experience and we are delighted to hear that you are very satisfied with our service and the quality of our products. As discussed by phone we really regret that you have received damaged boxes. Although the transport is beyond our control, we have asked the delivery company to give us feedback what happened during transport.
The whole PouchDirect team would like to thank you for your business and we hope to see you again in the near future!
A company easy to work with
A company easy to work with, prompt, reliable and even if you work with different people on different orders the response is the same. 5 stars!
Cornel Vlad
ALCO REAL PRODUCTS
BUCHAREST, ROMANIA
June 15, 2017
Unprompted review
Reply from PouchDirect
Thank you so much for your nice words and five star rating! It gives us great pleasure to read your positive experience with our products and customer service. Our goal is to provide top-notch service, so we appreciate your kind feedback. The whole PouchDirect team would like to thank you for your business and we hope to see you again in the near future!
Excellent service and good communication
June 13, 2017
Unprompted review
Reply from PouchDirect
Thank you for your feedback and five star rating. We are happy to read that you are very satisfied with our service and communication and hope to serve you again in the future!
Great produxt, price and service!
Great selection, competitive pricing, easy to work with, quick delivery and great products! Very happy with service and products.
December 2, 2016
Unprompted review
Reply from PouchDirect
Thank you for your great review. We really appreciate it!
Our entire team is focused on delivering a superior customer purchasing experience and we are delighted to hear that you are very satisfied with our service and the quality of our products. We look forward to building a long-term business relationship with you!
Recommended!
Good customer service, good product and super fast delivery.
November 25, 2016
Unprompted review
Reply from PouchDirect
We love knowing that our customers appreciate our products and service and we greatly appreciate your nice words.
Thank you for taking the time to write such a wonderful review about your recent purchase and for your recommendation. We really appreciate your compliments! It is so pleasing to read that you had a great shopping experience and it will be a real pleasure for us to serve you again in the future.
Reply from PouchDirect
Thank you for giving us a perfect rating and for recommending our company. We really appreciate it!
We look forward to providing you with quality products and excellent customer service for many years to come!
Great and helpful
Great work good sales. I also ordered some samples and a sample scoop not knowing what size I need thwy helped me by giving advice to work out what I need and helped me to get my job done easier.
November 3, 2016
Unprompted review
Reply from PouchDirect
It gives us great pleasure to read your wonderful review, thank you!
Our entire team is focused on delivering a superior customer purchasing experience and we are delighted to hear that you are very satisfied with our personal service. Reviews like yours help us to make sure that we're meeting our standards. We look forward to building a long-term business relationship with you!
Reply from PouchDirect
We are delighted to read that you like working with us and that you appreciate our personal service!
Thank you for taking the time to write a review, for your business and loyalty. It will be a pleasure to assisting you again in the future!
Reply from PouchDirect
Thank you for your feedback. We are happy to read that you are very satisfied with our service.
Our entire team is focused on delivering a superior customer purchasing experience (in all aspects). Unfortunately, due to a little confusion about your address details, delivery took a little longer than usual. Our carrier did not recognize the house number you gave us on your order form: it was written nº 4 b, and it should have been nº 4 bis…
We apologize for any inconvenience that such small errors/details may produce. Thank you for your understanding and patience. We want you to know that we appreciate your business and that we look forward to continuing doing business with you!
E'Cubes new packagings look awesome!
We are very satisfied with our Partner Reclosable Packaging B.V.
They stand behind their products and strive to deliver the best!
We are at our packaging second generation and aim for more!
July 27, 2016
Unprompted review
Reply from PouchDirect
Thank you so much for your fantastic review. We are committed to providing you with the best possible service and the highest-quality products. We sincerely appreciate your business and look forward to serving you for many more years to come!
The product arrived quickly
I like to buy in PouchDirect, but the taxes of transport are high.
May 30, 2016
Unprompted review
Reply from PouchDirect
Thank you for your feedback.
The cost of shipping varies by the size of the order and are set per country. For shipping and packing within Spain we invoice a lump sum payment (of 19,95 Euro) for orders under 1000 pouches. If you order more than1000 pouches we offer free delivery. We operate mainly in the B2B sector where the quantities purchased are usually larger. If you have a valid VAT-number we do not charge VAT on your order.
We hope to have informed you sufficiently and to have the pleasure of doing business with you. Should you have any questions about our products or services, please do not hesitate to contact us!
Pouch Direct 1.delivery
Fast friendly service. Swift delivery. All in all a very effortless buying experience.
May 30, 2016
Unprompted review
Reply from PouchDirect
Thank you very much for your kind review. We're glad to read you had a positive buying experience as providing great service and ensuring customer satisfaction is the essence of PouchDirect. We sincerely appreciate your business and we hope to see you again soon!
Reply from PouchDirect
Thank you for your fantastic review! Our goal is to provide our clients with top-notch service and to build close business relationships over the long-run so we really appreciate your kind words about your experience.
We look forward to continuing to serve you with the high-quality service you have come to expect from PouchDirect!
Great service! Recommend!
Helpful contact staff, quick efficient service, fast mail out and delivery...
Recommend!
April 15, 2016
Unprompted review
Reply from PouchDirect
Thank you very much for such a wonderful review and your kind recommendation! Your words are much appreciated as we work hard to ensure our customers receive the best service possible. We look forward to continuing to meet your expectations for many more years to come!
Reply from PouchDirect
Thank you very much for sharing your customer experience about our company with others. Your testimonial as a satisfied customer is very important to us. We hope to have the pleasure of doing business with you for many years to come!
Excellent Service
One of the best suppliers I have dealt with. Always speedy delivery and fantastic products at very competitive prices
April 3, 2016
Unprompted review
Reply from PouchDirect
Thank you for your great review. We are delighted to hear that you love our service, products and prices. We really appreciate your business and we look forward to serving you again in the future!
Reply from PouchDirect
Thank you for your recent purchase and your kind words. Our entire team is focused on delivering a superior customer purchasing experience and we are happy to read that you are very satisfied with our service. We look forward to building a long-term business relationship with you!
Prompt efficient service, good price and good quality
I would recommend pouch direct, the goods ordered arrived quickly, and were high quality
March 21, 2016
Unprompted review
Reply from PouchDirect
Thank you for posting your nice feedback and thank you for recommending PouchDirect. Your testimonial as a satisfied customer is very important to us. We really appreciate your business and we hope to have the pleasure of doing business with you for many years to come!
Fast and efficient, really all you need!
Nothing to say beside " fast & efficient" and not expensive.
February 26, 2016
Unprompted review
Reply from PouchDirect
Thank you for this great feedback. We are happy to hear that you had such a positive experience with our service and products. We value your business and look forward to serving you in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.