PouchDirect Reviews 110

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

This is my second large order with PouchDirect and I'm just as happy second time around. The pouches are excellent quality, carefully packed and always arrive quickly. I did a lot of research bef... See more

Rated 5 out of 5 stars

A very professional company. Attentive to the needs of the customer, what ever the question or query. Adaptable when asked for changes and very kind a restorative when I made a mistake. Efficient d... See more

Company replied

Rated 5 out of 5 stars

When we placed the order we were advised we would be receiving an email confirmation. This did not happen. We were not sure if the order had been placed and contacted Pouch Direct. Pouch Di... See more

Company replied

Rated 5 out of 5 stars

SERVICE WAS FAST AND OF HIGH QUALITY !! Small mistake in quantity has been covered immediately !! Very rare... Please continue as we hope to tie up valuable orders. Tigrane TCHERPACHIAN... See more

Company replied

Company details

  1. Packaging Supply Store
  2. Packaging Company
  3. Packaging Machinery

Written by the company

PouchDirect is an international supplier of high quality stand up pouches, coffee pouches, flat bottom pouches and custom printed pouches for the food and non-food industry.


Contact info

4.9

Excellent

TrustScore 5 out of 5

110 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Great product, fair and efficient customer service

We bought standup 250g, 1kg and 2kg bags, all pre-printed. Colour reproduction, design, and quality all spot on.

Edo and Kees are more than fair - being very patient with us as we chopped and changed our mind more than once. In the end, the product was delivered ahead of schedule.

September 23, 2014
Unprompted review
Rated 5 out of 5 stars

Fantastic - Great quality pouches and fast dispatch

This is my second large order with PouchDirect and I'm just as happy second time around. The pouches are excellent quality, carefully packed and always arrive quickly.

I did a lot of research before purchasing and chose PouchDirect as the prices were fantastic, they have a wide range of sizes and colours, and the free samples were also great and came promptly in the post. Thanks again!

July 14, 2014
Unprompted review
Rated 5 out of 5 stars

Quality Quickly Delivered

Have used Pouch Direct several times and know I can trust them to deliver high quality products quickly. They are not the cheapest but when I need use a high specification pouch they're my supplier of choice.

May 23, 2014
Unprompted review
Rated 2 out of 5 stars

Never know what we will get in the box

Having made a number of purchases we sadly get a big difference in product quality from bag sizes, value quality and delivery timescales.

Should I have alternative suppliers then I would consider moving to them.

Positive news is that you are now taking payment through credit card rather than PayPal.

February 12, 2014
Unprompted review
PouchDirect logo

Reply from PouchDirect

Hello Gary, Thank you for your honest feedback. We will contact you to find out where you have a problem to solve it for the future. We focus for all our customers for a long term relationship. Kind regards, Edo Knoppert

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