I have bought an LG TV today. Redha was amazing at giving the service. His thorough product knowledge and willingness to adapt to my requirements both in technology as well as financially, I truly ap... See more
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Very professional, personlig, patient service with Martin! It was amazing with the OK connection and advantages. I had no idea about OK other than benzin discount! Telmore too. Martin explained it al... See more
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The delivery was really fast, and I got the product, which I ordered based on the product code, however on the website, another product's photo was uploaded which has slightly different features (eg.... See more
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William at power Frederiksberg centre helped me with my laptop purchase and stopped me right before I made a bad buy, he recommended a pc that suited me and my needs. Very happy for his quick servi... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Falkoner Alle 21, 2000, Frederiksberg, Denmark
- 70338080
3.9
Great
3K reviews
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Reply from POWER.dk - Frederiksberg
Hi Amalia,
Hvor dejligt at høre! Det er fantastisk, at du havde en så god oplevelse hos os i Frederiksberg. Vi sætter stor pris på din feedback og er glade for, at vi kunne hjælpe dig godt.
Tak fordi du valgte POWER!
Alt det bedste, Erik hos POWER! ⚡
My order was given to someone else.
My product was given to someone else.
I ordered an Apple Watch for in-store pickup. I received an email stating the order was being processed and shipped, but none email about my order being ready for collection. Four days later, I received an email stating my product had been picked up and asking for a review.
I initially thought this was an error until I went to the store. After waiting 40 minutes to speak with an employee, they insisted that the item had already been collected and that a valid ID had been shown. They told me to return on Monday to resolve the issue, but even then, they continued to claim I was in the wrong. The situation is still being processed, but I do not understand why I should be responsible for their error in mixing up orders.
February 16, 2026
Reply from POWER.dk - Frederiksberg
Hi Ingrid,
Thanks for your review.
That’s a really unpleasant situation to be in – having your Apple Watch handed out to someone else and then being met with doubt about your story on top of that is absolutely not the kind of customer experience we want to deliver, and I’m really sorry you’ve been through it. No customer should feel responsible for a mix‑up that happens in the store.
It looks like the case has now been resolved between you and the store, which we’re of course glad to hear. We’ll still use your experience as internal feedback to sharpen our procedures around ID check, order hand‑out and communication, so others don’t end up in the same situation.
Best regards
POWER / Christian
Spent one hour to get there incl cost
Spent one hour to get there incl cost
They sent my product that ordered back to the inventory without letting me know in a mail.
Refused offer to send the product to my place.
February 22, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi David,
Thanks for sharing your experience.
Sorry you ended up spending both time and money getting there, only to find out that your ordered product had been sent back to inventory without any prior email notification – that’s really not okay, and definitely not the kind of customer experience we want to give.
Det gør det kun mere ærgerligt, at du heller ikke fik tilbudt at få varen sendt hjem til dig efterfølgende.
We’ll take your feedback with us internally, so we can tighten up both on communication and on how we handle reservations and cancellations going forward.
Best regards
POWER / Christian
it was a great experience with Hamza…
it was a great experience with Hamza Siddiq. He helped me to take the right decision. helped with many information and he has a very good behaviour. I must come again to buy something new.
February 18, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Ragib Hasan,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse i vores butik i Frederiksberg. Vi er glade for, at vores medarbejder kunne hjælpe dig med at træffe det rigtige valg og give dig god information. Det betyder meget for os, at du følte dig godt behandlet. Vi glæder os til at se dig igen, når du har brug for noget nyt!
Alle de bedste, Erik hos POWER! ⚡
Abir was very very helpful and…
Abir was very very helpful and knowledgeable!
February 14, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Abir,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at Abir kunne hjælpe dig så godt i vores Frederiksberg butik. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
All the best, Erik at POWER! ⚡
Got my online order
Got my online order. Very pleasant and fast customer service. Thanks
February 5, 2026
Reply from POWER.dk - Frederiksberg
Hi Gohar,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du havde en så positiv oplevelse med vores kundeservice og hurtige levering. Vi sætter stor pris på din feedback og er glade for, at alt gik så glat med din ordre. Det betyder meget for os at vide, at vi levede op til dine forventninger!
Med venlig hilsen, Erik hos POWER! ⚡
God Service
February 10, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hej Nikolai,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse i vores Frederiksberg butik. Vores team arbejder hårdt for at give den bedste service, og det betyder meget for os at vide, at vi har levet op til dine forventninger. Vi sætter stor pris på din feedback og ser frem til at betjene dig igen i fremtiden!
Alt det bedste, Erik hos POWER! ⚡
Very good service I only like to shop…
Very good service I only like to shop here
Jacob is amazing help me with all
February 9, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Iga,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du kun handler hos os, og at Jacob har været så hjælpsom. Vi sætter stor pris på din loyalitet og er glade for, at du har haft en så positiv oplevelse i vores Frederiksberg-butik.
All the best, Erik at POWER! ⚡
Reply from POWER.dk - Frederiksberg
Hi ALESSANDRA,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du oplevede god service og professionalisme hos os i Frederiksberg. Vi sætter stor pris på din positive feedback og er glade for, at vi kunne leve op til dine forventninger.
All the best, Erik at POWER! ⚡
Perfect god betjening og service
February 1, 2026
Reply from POWER.dk - Frederiksberg
Hej haissam,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en perfekt oplevelse med vores betjening og service i Frederiksberg. Din positive feedback betyder meget for os og vores team.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
God service
January 31, 2026
Reply from POWER.dk - Frederiksberg
Hej Mahmoor,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en god oplevelse med vores service. Vi sætter stor pris på din feedback og er glade for, at vi kunne leve op til dine forventninger.
Alt det bedste, Erik hos POWER! ⚡
This has been a great service
This has been a great service. William who helped me was very knowledgeable of the products and offered great service and advice.
January 27, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Tom,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse i vores Frederiksberg butik. Vi er glade for, at du følte dig godt hjulpet med både produktkendskab og service. Sådanne tilbagemeldinger betyder meget for os og motiverer os til at fortsætte med at levere den bedste service.
Alle de bedste, Erik hos POWER! ⚡
I ordered an electric blanket to…
I ordered an electric blanket to collect from the store at Frederiksberg Centre. Yousef helped me out and got my item fast. Excellent service and friendly.
January 27, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi James,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores team kunne hjælpe dig hurtigt og give dig en så god oplevelse i vores Frederiksberg-butik. Vi sætter stor pris på, at du tog dig tid til at dele din positive oplevelse med os.
All the best, Erik at POWER! ⚡
Bad feeling after buying
I went to power 3 or 4 times and I bought different things but each time I promise my self to not go there any more, the staff there are not helpful, they don't know much about products and even they don't try to help. I usually don't have any problem with the prices but every time that I buy something from them I have a bad feeling for a week because I feel I didn't get any value, once I asked the staff to please give me a paper receipt and he answered where are you from, I answered and he said so that's why you need a paper receipt. (Actually I feel really really bad after that)
January 20, 2026
Reply from POWER.dk - Frederiksberg
Hi Mohammad
Thank you for your review. We’re very sorry to hear about your experience. We completely understand how frustrating it must have been to visit our stores multiple times and feel that the staff were unhelpful, lacked product knowledge, and didn’t provide the guidance you expected. The situation with the paper receipt is also unacceptable, and we apologize that it left you feeling so poorly treated.
Your feedback is very important to us and will be shared internally so we can improve both customer service and staff training, ensuring all customers feel valued and supported.
We hope your next shopping experience is much better.
Wishing you a great day.
Best regards
Astrid/POWER
Excellent service!!
January 20, 2026
Reply from POWER.dk - Frederiksberg
Hi Brad,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du har haft en fremragende oplevelse med os i Frederiksberg. Vi sætter stor pris på din positive feedback og er glade for, at vi kunne levere den service, du fortjener. Din tilfredshed betyder meget for os!
Med venlig hilsen, Erik hos POWER! ⚡
Super LG TV, Super Service From Power!
I was looking to buy a TV for a while. So for the past 1 month I was doing research on websites and convinced myself to buy a Samsung QLED TV. I always wanted to Buy from Power. So, I went there and was looking to buy Samsung First. But after looking at the display and picture quality, I started liking LG more. The Salespersons of Power are super supportive and they have very good knowledge about what they are selling. They also convinced me to buy the LG. Finally I bought LG 55" QNED87A! That was recommended by them. Super picture quality! I simply love it. They tried to give me as much discount as possible. Also with CBB subscription I got more discount! Hopefully the TV will serve me well.
Special thanks to Tobias - The super salesman from Friedrisksberg Branch! Highly appreciate his behavior and service. He is the one from whom I finally bought the TV.
Also would love to mention Mathias J from Rodovre Centrum branch - He is the one who initially convinced me to buy LG.
January 12, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Adibuzzaman,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du er så tilfreds med dit nye LG TV og den service, du modtog i vores butikker.
Det lyder som om vores team hjalp dig med at finde det perfekte TV til dine behov, og at du fik en god oplevelse med både produktkvaliteten og rådgivningen. Vi er glade for, at du kunne drage fordel af CBB-rabatten også!
Din positive feedback betyder meget for os, og vi sætter stor pris på, at du tog dig tid til at dele din oplevelse.
Alt det bedste, Erik hos POWER! ⚡
Good customer service 👍
January 3, 2026
Reply from POWER.dk - Frederiksberg
Hi Charles,
Tak for din fantastiske anmeldelse! Det varmer vores hjerter at høre, at du har haft en god oplevelse med vores kundeservice. Vi sætter stor pris på din positive feedback og er glade for, at vi kunne hjælpe dig godt.
Det betyder meget for os at vide, at vores team leverede den service, du fortjener. Din anmeldelse motiverer os til at fortsætte med at give den bedste kundeservice hver dag.
Tak fordi du valgte POWER, og vi glæder os til at betjene dig igen i fremtiden!
Med venlig hilsen, Erik hos POWER! ⚡
Unacceptable service- Left without a network due to their incompetence
I am writing this review out of extreme frustration and to warn others about the complete lack of customer care and operational competence at Power.
My ordeal began with a purchase of a Bluetooth headset bundled with a mobile subscription from Lyca, which was to be transferred to Telmore. From the very start, support was non-existent. I received no guidance on the subscription transfer process, and my attempts to get help seemed to go into a void.
The critical failure happened with the transition date. I clearly requested that the service be activated on January 20. Despite this, Power, without any confirmation or warning, decided to activate it on January 5. This premature activation has left me in an impossible situation: my old service was disconnected, and the new one is not functioning as it should. I am now completely out of network, without any mobile service.
This is not just a minor mistake; it's a severe disruption to my daily life, affecting work, family contact, and basic convenience. To be left without a mobile network due to a company's sheer negligence is utterly unacceptable.
Power's actions show a blatant disregard for customer instructions and a complete failure in basic communication and process management. I am now stuck resolving a problem they created, wasting my time and causing significant stress.
I strongly advise anyone considering Power to be wary. If they cannot handle a simple date request correctly, you cannot trust them with more important services. Terrible experience.
January 5, 2026
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Ranjit
Thank you for your detailed review and for taking the time to share what happened.
What you describe with your mobile line being cut off and the wrong activation date chosen is really serious, and I’m genuinely sorry you’ve ended up in that situation. Being without a working mobile connection affects work, family and everyday life, and that’s absolutely not the kind of customer experience we want to create 😔
I have forwarded your feedback to the store so we can make sure we do not end up in a similar situation another time.
We wish you a nice day
Emma / POWER
I have very negative experience with…
I have very negative experience with the shop. On the black Friday 2025 I bought a new phone. I did not ask for extra services and I did not get a printed receipt. To my surprise one month later I discovered that the shop is withdrawing 237 dkk from my bank account. By checking my emails and translating it from danish which is not my language and not supposed to be as I stopped in Dk temporarily - they subscribed me fir 2 insurances! —family support and protection from theft. Taking into account that I do not have a family and do not live (I got a phone as a last gift to myself before permanently leaving Dk and returning to my home country) in Dk I definetly did not agree for these! By contacting the shop customer support online they declared that I have to go to the shop to discuss the situation and they will not do anything. So i have to Apply to visa and get a flight to Dk to solve this inappropriate shit?! I am still in touch with the customer service and the problem is not solved. Every day the shop is making attempts to withdraw money for these fake monthly subscribtions. I am planning to raise official complaints as I have all the proof. This experience us officially the worse customer experience I have ever had.
November 28, 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi,
Thank you for your review.
I’m really sorry you’ve had this experience – that’s absolutely not how it should feel to buy a new phone with us, especially when you were just about to leave Denmark. It’s completely understandable that you’re upset when you suddenly see money being withdrawn for insurances you don’t feel you’ve agreed to, and on top of that in a language that isn’t yours.
We’re genuinely very sorry for all the trouble this has caused you and for the stress with the repeated withdrawal attempts. You shouldn’t be in a situation where you feel you have to fly back to Denmark just to get something like this sorted out – that’s not okay.
From what we can see on your case, it looks like this should now be fixed so there are no more withdrawals going through for those subscriptions. Our customer service team has already been in contact with the store to get everything corrected, and the whole case should hopefully be fully resolved or just about there now.
If anything still doesn’t look right on your side, you’re very welcome to reply to the ongoing dialogue with customer service so we can double-check that everything is closed properly for you.
Have a nice day.
Christian/POWER
Misleading practices in physical shops
I saw a certain product displayed in the power.dk shop in Frederiksberg. Later that day I returned there just to elucidate that the fact that they had it on the display didn't mean that I could buy it there. Why would you display something you cannot sell?
December 30, 2025
Unprompted review
Reply from POWER.dk - Frederiksberg
Hi Igor,
Thank you for your review. We’re sorry to hear about your experience in our Frederiksberg store – this is certainly not the standard we want our customers to have. We understand how confusing and frustrating it can be to see a product on display and later find out that it isn’t available for purchase in that store.
We appreciate you taking the time to share your experience, as feedback like this helps us improve how we communicate product availability in our stores and avoid misunderstandings in the future.
You are wished a lovely day.
Best regards,
Astrid/POWER
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