I was in Power in Lyngby today, was serviced by Dhurgam S., he is a very polite and profesional worker, answered all of my 100 questions, regarding GoPro, new phone and problems regarding my computer.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was met with a big and contagious smile from Tomasio, who was eager to help me look for new white goods. He definitely knows his trade, and pointed me in the right direction of the oven a... See more
Company replied
Super service from phone man Anton, soo good to explain and good salesmen
Company replied
We had to wait in Line for a „click&collect“ for about half an hour before anybody would even appear behind the counter and start taking orders. Nobody had any idea what was going on, including emplo... See more
Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Klampenborgvej 215A, 2800, Kongens Lyngby, Denmark
- 70338080
3.8
Great
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were not helpful at all i was…
The staff were not helpful at all i was just waiting in line only to be sent to a different section a couple of times
August 5, 2025
Reply from POWER.dk - Lyngby
Hi Shivaram,
Tak for din feedback omkring din oplevelse i vores Lyngby butik. Vi forstår din frustration over at blive sendt rundt mellem forskellige afdelinger, mens du ventede i kø. Det er ikke den service, vi ønsker at give vores kunder.
Vores specialistteam har modtaget din feedback og vil gennemgå den internt, så vi kan forbedre vores kundeservice.
Med venlig hilsen
Dit POWER team
Good service, advice on cordless vacuum cleaners
Very knowledgeable staff provided good advice on a cordless vacuum cleaner. Took the time to demonstrate a specific model that I was not aware of from prior research. Based on the advice and demonstration, I bought a different vacuum than I expected -- and at a better price. Very satisfied with the purchase.
July 1, 2025
Reply from POWER.dk - Lyngby
Hi Michael,
Tak for din positive anmeldelse! Det glæder os meget at høre, at du fik kompetent vejledning omkring støvsugere i vores Lyngby-butik. Det er netop sådan en oplevelse, vi stræber efter at give alle vores kunder - hvor man får grundig demonstration og finder præcis det produkt, der passer bedst til ens behov. Ekstra dejligt at høre, at du endte med at finde en endnu bedre løsning til en fordelagtig pris.
Med venlig hilsen, Erik fra POWER! ⚡
Reply from POWER.dk - Lyngby
Hi Suruchi,
Tak for din positive anmeldelse! Det glæder os meget at høre, at du har haft en god oplevelse med vores personale i Lyngby. Vi stræber altid efter at give den bedste service, og din feedback bekræfter, at vi er på rette vej. Din tilfredshed betyder meget for os.
Med venlig hilsen, Erik fra POWER! ⚡
Very poor delivery
The standard delivery time was 5-7 day it took 7 weeks. After the complaint. I got the product
May 26, 2025
Reply from POWER.dk - Lyngby
Hello,
Thank you for sharing your experience. We sincerely apologize for the extremely long delivery time you faced. A 7-week wait, when the standard delivery time is 5-7 days, is far from what we aim to provide.
We’re glad to hear that you eventually received your product after your complaint, but we understand how frustrating the delay must have been. Your feedback is important to us, and we will continue working to improve our processes to prevent situations like this in the future.
We appreciate your patience and hope your product is meeting your expectations.
You are wished a wonderful day.
Best regards
Astrid/POWER
Reply from POWER.dk - Lyngby
Hi!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Very nice salesperson
Very nice salesperson. We had a very nice explanation about televisions and he was very supportive. Loved it! Power Lyngby (Klampenborgvej)
May 25, 2025
Reply from POWER.dk - Lyngby
Hi!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Poor delivery services in the shop
Everything was fine till I showed up in the store to receive the product. The only salesperson in TV section was busy with a customer for 30 minutes. I had to wait their process with no help from other people in the shop although I asked for. Finally when it was my turn, I was asked to go to storage door outside the shop and waited even further for them to locate and bring my order.
May 20, 2025
Reply from POWER.dk - Lyngby
Hi!
Thank you for sharing your experience with us. We are sorry to hear that your visit to the store did not live up to your expectations, especially when it came to receiving your product. It is disappointing that the only salesperson in the TV section was busy for such a long time and that there was no immediate assistance available despite your request.
We also regret the inconvenience caused by having to wait outside by the storage door for your order to be located and brought to you. This is certainly not the smooth and efficient service we aim to provide.
We appreciate your feedback, as it helps us improve our store operations and ensure a better experience for our customers in the future.
You are wished a great day.
Kind regards
Astrid/POWER
Fast product delivery and very nice…
Fast product delivery and very nice support at the store for pick-up.
May 9, 2025
Reply from POWER.dk - Lyngby
Tusind tak for din rosende anmeldelse. Din tilfredshed motiverer os til at fortsætte med at levere høj kvalitet og fremragende service. Vi glæder os til dit næste besøg!
De bedste hilsner,
Andreas / POWER
Reply from POWER.dk - Lyngby
Din feedback er utrolig værdsat og motiverer os til at fortsætte med at give vores kunder den bedst mulige service. Din tilfredshed er vores succes.
De bedste hilsner,
Andreas / POWER
Good experience!
April 9, 2025
Reply from POWER.dk - Lyngby
ak for de rosende ord! Vi er glade for at høre, at vores service levede op til dine forventninger. Din tilfredshed er vores største mål.
De bedste hilsner,
Andreas / POWER
Great experience
Great experience. One day ago I have bought a laptop. I had a huge help from Sebastian. He made me understand a lot more about laptops and helped me to choose the one that I need it. Thanks for that.
April 12, 2025
Reply from POWER.dk - Lyngby
Tusind tak for de venlige ord! Vi sætter pris på din feedback og er henrykte over, at du er tilfreds med vores service. Vi håber at se dig igen i vores butikker snart!
De bedste hilsner,
Andreas / POWER
Reply from POWER.dk - Lyngby
Vi sætter stor pris på din feedback og er glade for, at du har haft en overvejende positiv oplevelse. Vi arbejder konstant på at forbedre os og håber at kunne give dig en endnu bedre oplevelse næste gang.
De bedste hilsner Andreas / POWER
Reply from POWER.dk - Lyngby
Vi er begejstrede for at høre, at du har haft en fremragende oplevelse hos os! Din tilfredshed er vores største prioritet, og vi ser frem til at se dig igen snart.
De bedste hilsner Andreas / POWER
Power's False Advertising, Fake Receipts, and Customer Abuse
The company has very unprofessional workers. I bought a product from Power, who sold it to me with false information. However, when I tried to return the product, they refused to take it back. When I complained to customer service, they agreed to take the product back and issued me a new receipt. However, when I tried to use that receipt, they told me I had to purchase another product. When I went to make the purchase, they denied that I had returned anything, gathered people around, and started laughing at me. When I contacted customer service again, they claimed the receipt was fake. I never thought that a big company like Power could do this to a customer.
I want to reply to your message, but I couldn’t find the option to respond directly — that’s why I’m writing my reply here under my own comment.
We are regular customers at Power and have purchased almost all of our electronics from you. I’m not saying that all of your employees are unprofessional — many are kind and helpful. However, some younger staff members behave very irresponsibly.
How can it be acceptable for employees to laugh at a customer? That is incredibly disrespectful.
I also had a very bad experience at your Herlev location while returning an item. One of your staff members said, “Even if you contact customer service, I will still be the one replying.” If that’s the case, what is the point of having a complaints process?
They only returned my money after I insisted and asked for the complaint link.
Also, can you prove that my bill was fake or not from Power? If not, then your employees should feel ashamed for treating a customer that way.
I felt humiliated. One of the workers said they didn’t trust me — and that person didn’t even check my purchase details. Why would you mistrust a customer without checking any facts? Can you please explain that?
Some staff members were understanding and tried to explain things calmly, but others didn’t even bother to listen. It was very clear that they were playing with my emotions.
All of my details appear when you enter my phone number — so why do some staff understand the situation and others don’t? If they don’t have the time to check, or simply don’t want to, then why are they there — just to humiliate customers?
I even know the name of one employee who laughed at me. When I asked for his name, he first refused to tell me. Then another employee said he is the manager of the Lyngby store.
I also wanted to post the receipt here to prove my purchase, but unfortunately, there’s no option to image.
Below you can see the response from POWER Customer Service, and the receipt is on the profile picture.
"Hej
Denne kvittering er ikke fra os af den er ikke en gyldig kvittering da den slet ik ser sådan ud hos os så lige nu har jeg ikke mulighed for at kunne udbetale dette da kvitteringen ikke er original
Mvh,
Mark
POWER Kundeservice
"
April 2, 2025
Unprompted review
Reply from POWER.dk - Lyngby
Hi,
Thank you for your review.
We are really sorry to hear about your experience – it sounds both frustrating and unacceptable, and this is certainly not the way we want our customers to feel treated. We sincerely apologize for the way you have been handled.
In order to investigate the matter further and find a solution, we have requested more information.
Thank you for sharing your feedback with us.
________________________________________________________
Update
Thank you for your review and for providing your contact details.
We wanted to let you know that we have now forwarded your case to the relevant store, and they will reach out to you directly as soon as possible.
We truly regret the experience you've described, and we fully understand your frustration. This is not the level of service we aim to deliver, and we sincerely apologize for the inconvenience caused.
We will continue to monitor your case and ensure it is followed up. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to contact us.
________________________________________________________
Follow up
We understand that you have now been in contact with the store where you purchased the product, and we’re very pleased to hear that a satisfactory solution has been found. It truly means a lot to us that the situation was resolved in a way that you are happy with.
At POWER, we are committed to doing our best for our customers, and we appreciate the opportunity to improve and make things right. We hope to welcome you again in one of our stores or online in the future – it would be a pleasure to serve you under better circumstances.
Wishing you a great day ahead.
Best regards,
Lucas / POWER
Super super
March 8, 2025
Reply from POWER.dk - Lyngby
Hej
Tak for den positive feedback og de mange ⭐
Skønt at læse, om din tilfredshed med denne handel.
Vi ser frem til at byde dig velkommen igen og ønsker dig en fantastisk dag 🙏🧡
De varmeste hilsner
Zaneb/POWER
The packaging was all torn and ripped
The packaging was all torn and ripped. I can't believe the shop decided to sell a clearly used product. I have to go back and ask them to give me a new one.
March 6, 2025
Reply from POWER.dk - Lyngby
Hi Shaq,
Thank you for your review.
I'm sorry to hear about the condition of the packaging when you received your product. It's certainly not the standard we aim to set, and I understand your frustration with receiving a product that appears used.
We strive to ensure that all our products are delivered in perfect condition, and it's clear that we need to improve our quality control processes. Your feedback is invaluable to us and will be used to enhance our procedures moving forward.
If you haven't already done so, please feel free to return the product to us, and we'll make sure you receive a new one. If there are any further questions or if you need assistance, don't hesitate to contact us – we're here to help.
Thank you for taking the time to share your thoughts with us – it helps us become better.
Best regards,
Jacob / POWER
Very nice service
The staff was friendly and helpful. The product arrived after 3 days, thus it was in time.
March 1, 2025
Reply from POWER.dk - Lyngby
Hello Eleni😊
Thank you for your wonderful review! 😊
We're delighted to hear that our staff was friendly and helpful, and that your product arrived in time after just 3 days. It's important to us that our customers have a positive experience, and we're thrilled we could meet your expectations.
We look forward to welcoming you back to POWER – we're already excited about your next visit! 😄
Have a fantastic day🌟
Best regards,
Louise / POWER
Reply from POWER.dk - Lyngby
Hej Sigurdur,
Tak for din anmeldelse! 😊
Det er fantastisk at høre, at du har oplevet god kommunikation, hurtig levering og god service hos os. Vi stræber efter at give vores kunder den bedst mulige oplevelse, og det glæder os at vide, at vi har levet op til dine forventninger.
Vi ser frem til dit næste besøg hos POWER. Hvis der er noget, du har brug for hjælp med i mellemtiden, så tøv ikke med at kontakte os. Vi er her for dig! 🚀
Ha' en fantastisk dag!
De bedste hilsner,
Jacob / POWER
The service is always at a high level
January 21, 2025
Reply from POWER.dk - Lyngby
Hello Vita😊
Thank you for your review!
I'm glad to hear that you find our service always at a high level. We strive to maintain this standard for all our customers!
We look forward to welcoming you again soon.
Kind regards,
Louise
Terrible customer support and refund policy
I had so many issues with customer support giving me wrong information, having to drive down to multiple stores without any need and terrible communication.
More than 3 months to get a refund for a defective product. They have lost all my trust and I'll start to purchase electronics somewhere else.
January 26, 2025
Reply from POWER.dk - Lyngby
Hi Ewerton,
Thank you for your review.
I'm truly sorry to hear about the issues you've faced with our customer support and the lengthy process to get a refund for your defective product. It's disappointing to know that our communication and service have not met your expectations, and I apologize for any inconvenience this has caused.
Your feedback is crucial for us, and we will use it to improve our processes and ensure better experiences for our customers in the future. If there's anything more we can do to address this situation, please feel free to reach out.
We hope you'll consider giving us another chance in the future. ⚡️
Best regards,
Christian
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.