I was met with a big and contagious smile from Tomasio, who was eager to help me look for new white goods. He definitely knows his trade, and pointed me in the right direction of the oven a... See more
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See what reviewers are saying
Bad experience no cus service The product in very bad conditions no answer until now what shall I do Ever never power again
I was in Power in Lyngby today, was serviced by Dhurgam S., he is a very polite and profesional worker, answered all of my 100 questions, regarding GoPro, new phone and problems regarding my computer.... See more
Company replied
There was some issue with my order and because they could not provide what I had ordered I received the newest version of the item I had ordered (which was much more expensive). Super god service, can... See more
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Klampenborgvej 215A, 2800, Kongens Lyngby, Denmark
- 70338080
3.8
Great
4K reviews
Asks customers to review
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Terrible customer support and refund policy
I had so many issues with customer support giving me wrong information, having to drive down to multiple stores without any need and terrible communication.
More than 3 months to get a refund for a defective product. They have lost all my trust and I'll start to purchase electronics somewhere else.
January 26, 2025
Reply from POWER.dk - Lyngby
Hi Ewerton,
Thank you for your review.
I'm truly sorry to hear about the issues you've faced with our customer support and the lengthy process to get a refund for your defective product. It's disappointing to know that our communication and service have not met your expectations, and I apologize for any inconvenience this has caused.
Your feedback is crucial for us, and we will use it to improve our processes and ensure better experiences for our customers in the future. If there's anything more we can do to address this situation, please feel free to reach out.
We hope you'll consider giving us another chance in the future. ⚡️
Best regards,
Christian
Random text because you have to write…
Random text because you have to write here... I'm happy that's all.
January 11, 2025
Reply from POWER.dk - Lyngby
Hej😎️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Jacob/POWER
Reply from POWER.dk - Lyngby
Hello Monosriz,
Thank you for your wonderful review! 😊
We're thrilled to hear that you experienced great service with us. We always strive to provide our customers with the best experience possible. 🙌
We look forward to welcoming you back soon – we're here to help anytime!
Have a fantastic day!
Best regards,
Louise
Online booking system for collection is…
Online booking system for collection is a total crap. Received confirmation for pick up and drove to the shop for no reason at all, salespeople can sell booked products with no problem. And not the 1st time with mixed online booking for collection.
December 12, 2024
Unprompted review
Reply from POWER.dk - Lyngby
Hello Vilmante,
Thank you for your feedback.
I apologize for the inconvenience you've experienced with our online booking system for collection. It's certainly not the standard we aim to set, and I understand your frustration with receiving a confirmation only to find the product unavailable upon arrival.
We take your feedback very seriously and will address this internally to improve our processes.
We hope to welcome you back to POWER under better circumstances in the future.
Best regards,
Louise
Super Power
I came to buy a laptop. I was informed that Telmore were cheaper than my original mobile and Internet provider and that Telmore would cover the cost of the laptop. Fantastic service and very knowledgeable young man, who also spoke impeccable english.
December 1, 2024
Reply from POWER.dk - Lyngby
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Zaneb/POWER
Super good 👍🤝💪
November 23, 2024
Reply from POWER.dk - Lyngby
Hej Mykola,
Tak for din dejlige anmeldelse! 😊
Det er fantastisk at høre, at du havde en super god oplevelse hos os. Vi sætter stor pris på dine positive ord og ser frem til at byde dig velkommen igen i butikken! 👍🤝💪
Ha' en skøn dag! 🌟
Venlig hilsen,
Louise
Reply from POWER.dk - Lyngby
Hej Christina,
Tak for din anmeldelse! 😊
Det er dejligt at høre, at du har haft en god oplevelse med servicen i butikken. Vi sætter stor pris på dine positive ord og ser frem til at se dig igen hos os! 🛍️✨
Ha' en skøn dag! ☀️
Venlig hilsen,
Louise
It was nice to experience good and…
It was nice to experience good and quality customer service
November 7, 2024
Reply from POWER.dk - Lyngby
Hi Amina!
I'm glad to hear that you had a positive experience with our customer service. We strive to deliver quality service to all our customers, and it's great to know we met your expectations. Thank you for sharing your feedback!
We look forward to serving you again in the future.
Best regards,
Christian 😊
Reply from POWER.dk - Lyngby
Hej Destiny,
Thank you for your review! 😊
It's fantastic to know that you received a discount during your shopping experience with us. We love making our customers happy with great deals and special offers!
We look forward to welcoming you again at POWER, where we're always ready to help you find the best deals. 🛍️✨
Have a wonderful day!
Best regards,
Louise
I waited a long time for someone to…
I waited a long time for someone to help me before i found it myself
October 22, 2024
Reply from POWER.dk - Lyngby
Hello,
Thank you for taking the time to leave your feedback.
I'm sorry to hear that you had to wait a long time for assistance and ended up finding what you needed yourself. This isn't the level of service we aim to provide at POWER, as we want every visit to be as seamless and supportive as possible.
Your feedback is invaluable, and we'll use it to improve our service and ensure our team is more available to assist customers promptly in the future.
We appreciate your patience and hope to provide you with a better experience on your next visit.
Best regards,
Louise
I asked on the website if the equipment…
I asked on the website if the equipment was new, he said that it was new, but in fact it was already in use, it can be seen that the product was in use before me (the batteries had already sat down, they had already been inserted, the appearance of the product was a little worn), it came, then I was still waiting for my order , because it was not ready, but I received an SMS that it was already waiting for me...
October 14, 2024
Reply from POWER.dk - Lyngby
Hello Christina 😊
Thank you for your feedback.
I'm really sorry to hear about the experience you had with your order. It is unacceptable to receive a product that appears used when you were expecting new equipment, and I understand how disappointing it must be to wait for an order that was not ready despite receiving confirmation.
We want to ensure you receive the correct product in the right condition, but sometimes we don't always know what kind of product is new and was is an outlet model, since the store, don't always inform us, but we are still sorry for the inconvenience.
Your feedback is invaluable, and we are committed to improving our processes to avoid such situations in the future.
Kind regards,
Fatma
Click and collect
Click and collect - nothing was prepared, would have been fast if i just would have bought it the normal way. Very disappointed
October 13, 2024
Reply from POWER.dk - Lyngby
Hello
Thank you for sharing your experience with us.
I'm truly sorry to hear that your Click and Collect experience did not meet your expectations and that nothing was prepared upon your arrival. It's disappointing to know that what should have been a quick and seamless process ended up being more cumbersome than shopping normally.
We take this feedback seriously and will work on improving our processes to ensure that our Click and Collect service is as efficient as intended.
We hope to have the opportunity to serve you better in the future.
Best regards,
Louise
I bought an iPhone 16 Pro Max screen…
I bought an iPhone 16 Pro Max screen glass. It was broken after a day, and the staff there were useless☺️
September 22, 2024
Reply from POWER.dk - Lyngby
Hi Karam,
Thank you for your review.
I'm really sorry to hear about your experience with the iPhone screen glass. It must be incredibly frustrating to have it break so quickly and not receive the help you expected from our team. We definitely want to ensure all our customers have a great experience with us.
We have contacted the store and asked them to contact you so we can find a solution together.
Looking forward to helping you out.
Best regards,
Fatma
It was OK
It was OK
This time it was fast service
Last year I had to wait 30-45 min just to pick up my order.
And I like option to order on the net and pick it up later.
September 21, 2024
Reply from POWER.dk - Lyngby
Hi Vesna!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Reply from POWER.dk - Lyngby
Hej😍️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Mia/POWER
People are very kind and supportive
People are very kind and supportive. You will learn all the technical details and find the best value for your money
August 8, 2024
Reply from POWER.dk - Lyngby
Hej,
Tusind tak for din flotte 5-stjernede anmeldelse! ⭐⭐⭐⭐⭐ Vi er utroligt glade for at høre, at du har haft en god oplevelse med os. Din feedback betyder meget for os og er med til at motivere vores team til at fortsætte med at levere den bedste service og de bedste produkter. 🙏😊
Hvis der er noget, vi kan hjælpe dig med i fremtiden, er du altid velkommen til at kontakte os.
De bedste hilsner,
POWER / Emma
I ordered click and collect - to be surprised at the store
I ordered click and collect, got an sms that the order is ready, got few emails, got the confirmation on order status page... I called the store but nobody picked up the phone after 10-15mins off waiting around 2pm. Just wanted to make sure everything is alright.
Then drove hour and a half, payed the parking, got into store, waited for 30mins for somebody to come by. And they told me: oh there was an error, we don't have your item?!
Nothing in return, nothing to offer, just a sad smile. Store clerk suggested to write in chat to customer support which I did. They declined to comment and they declined to offer anything.
I guess things like this are sad in the era of AI, if they cannot make simple system work. And customer care - other stores in Denmark were far better in my experience.
August 6, 2024
Unprompted review
Reply from POWER.dk - Lyngby
Hej
Jeg vil gerne beklage over din mindre positive oplevelse hos os.
Det gør mig trist at høre, at vores service ikke levede op til dine forventninger, og jeg vil gerne personligt undskylde for enhver frustration eller besvær, du har oplevet. Det er aldrig vores hensigt at skuffe vores kunder, og det gør mig virkelig ked af det, at vi ikke kunne opfylde dine behov denne gang.
Vores mål er at sikre, at hver kunde føler sig hørt, respekteret og taget hånd om. Derfor vil jeg gerne forsikre dig om, at vores kundeserviceteam er tilgængeligt og ivrig efter at hjælpe dig med eventuelle spørgsmål, bekymringer eller problemer, du måtte have. Du kan kontakte dem direkte på review@power.dk, og de vil gøre deres bedste for at hjælpe.
Din feedback er ikke kun velkommen, den er uundværlig. Vi vil gerne forstå, hvordan vi kan gøre tingene bedre og sikre, at dine fremtidige oplevelser med os er helt enestående.
Endnu en gang, undskyld for enhver ulejlighed dette måtte have forårsaget. Vi sætter virkelig pris på din ærlighed.
Med venlig hilsen,
Oliver/POWER
Very good service on issue with an item.
There was some issue with my order and because they could not provide what I had ordered I received the newest version of the item I had ordered (which was much more expensive). Super god service, can highly recommend.
July 30, 2024
Reply from POWER.dk - Lyngby
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Andrey/POWER
Hod ekspedition
July 18, 2024
Reply from POWER.dk - Lyngby
Hej🤗️
Tak for din positive anmeldelse og de fine stjerner! 🌟
Det glæder mig at læse din anmeldelse! 🙌 Det er så dejligt at høre, du har haft en god oplevelse her hos POWER, og at du har taget dig tid til at dele din glæde med os ved at give os disse strålende stjerner 🌟🤩.
Vi sætter stor pris på din støtte og dine venlige ord. Det betyder meget for os at vide, at vores indsats blev værdsat🤗
Tak for at vælge Power!
Vi glæder os til at byde dig velkommen igen næste gang du besøger os eller handler online!
Ha en dejlig dag!
Med venlig hilsen,
Oliver/POWER
Vi elsker Power!!
July 12, 2024
Reply from POWER.dk - Lyngby
Hej🤗️
Jeg vil gerne tage et øjeblik til at udtrykke min oprigtige taknemmelighed for din ærlige feedback.
Din tid og dine tanker betyder virkelig meget for os. Det er gennem kunder som dig, der tager sig tid til at dele deres oplevelser, at vi virkelig kan forbedre os. Selvom vi er kede af at høre, at din seneste oplevelse ikke var perfekt, er vi taknemmelige for muligheden for at lære af den.
Din feedback er uvurderlig for os, og vi vil gøre alt for at forbedre os.
Venligst kontakt os på review@power.dk, hvis der er noget mere, du gerne vil dele, eller hvis der er yderligere du ønsker hjælp med.
Endnu engang, tak for din ærlighed og din støtte. Vi ser frem til at gøre din næste oplevelse med os til en mere positiv og mindeværdig en.
Venlig hilsen,
Oliver/POWER
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