A.I chat bot, because they can't even be bothered giving you 5 minutes of their time after a potentially thousands of EUR purchase is a red flag. Constant emails begging for a review AND sending... See more
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Good customer service, when one calls they answer immediately, and Incase of delivery need, it's done perfectly and neatly, power.dk helps one to take you through the machine system Incase one doesn't... See more
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Amazing, haven't tried the product yet but the people in the viby J shop were very good. The girl in the register very smiley, highly appreciated buddies, have a fantastic day : )
Company replied
The staff at Power was extremely helpful — especially Daniel and Alexander. They guided me really well when I bought my tablet. Great customer service!
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Company details
Written by the company
POWER er stedet, hvor du kan købe elektronik, hvidevarer og de fedeste gadgets. Vores Prisrobot har tjekket priserne for dig, så du altid får en skarp pris - og så har vi altid samme lave pris i butik som på net. Så du kan handle, hvor du helst vil.
30 dages-testen
Ikke tilfreds med dit køb? Hos POWER har du fuld returret i hele 30 dage. Også selv om du har brugt din vare.
Vi bliver triste bare ved tanken om elektronik, der står og samler støv i et kælderrum. Derfor tilbyder vi, at du kan teste din nyindkøbte vare i 30 dage og returnere det, hvis det ikke lever op til dine forventninger. På den måde sikrer vi både glade kunder og elektronik, der rent faktisk bliver brugt.
Du skal blot levere varen retur uden skader og fuld funktionsdygtig og vise os kvitteringen. Ingen regler uden undtagelser, og her gælder returretten altså ikke digitale downloads, software, abonnementer, køkkendele, køkkener & specialbestillinger. Samt hvis emballagen er brudt på Apple iPad, Apple Watch, mobiltelefoner, film, spil og forbrugsvarer som batterier og blæk. Se mere på power.dk/kundefordele
Contact info
Ringvej Syd 82, 8260, Viby, Denmark
- 70338080
3.9
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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If I could give POWER Viby 0 stars
If I could give POWER Viby 0 stars, I would.
Genuinely one of the worst customer service experiences I’ve had. We bought a refrigerator and freezer from POWER Viby after physically going to the store and explaining exactly which functions we needed. We later discovered that we had been misinformed about the products’ capabilities. Instead of taking responsibility, they offered us a small discount rather than allowing us to return products that didn’t have the functions we specifically bought them for.
On top of that, the appliances arrived with visible scratches despite being sold as brand new. When we sent pictures, instead of acknowledging the damage, we were told one of the marks looked like a “grease stain” that could simply be cleaned off. This was incredibly belittling – obviously we had already cleaned and checked the appliance before spending our time contacting them. We know the difference between dirt and a scratch.
Then the actual problems started: abnormal frost/ice in the freezer and water accumulating in the refrigerator, which at one point even ended up on our wooden floor. Despite receiving a problematic product, we also had to cover transportation costs ourselves for the replacement.
The treatment we received from the department manager at POWER Viby, made the experience even worse. In our experience, he was extremely condescending and spoke down to us. When we asked for explanations regarding how our case was being handled, his reasoning often seemed to be that he was the manager and therefore what he said was how it was going to be, rather than properly explaining the store’s policies or treating our concerns with respect.
And now we are having another issue with the same item. I have been contacting POWER for around two weeks asking for an update and am basically being ghosted.
Mistakes and defective products can happen. What makes this experience unacceptable is how POWER Viby has handled it: misinformation, damaged/problematic products, extra costs for us, poor communication and customer service that repeatedly made us feel belittled instead of helped.
They were very helpful when they wanted to sell us the products, but that attitude changed quickly once they had our money and problems appeared.
I would never recommend POWER Viby. If 0 stars were possible, that’s what I would give.
August 1, 2026
Unprompted review
Reply from POWER.dk - Viby J
Hi customer,
Det er rigtig ærgerligt at læse om din oplevelse med POWER Viby, og jeg forstår godt, hvor frustreret du er over hele forløbet 😔
Det lyder som en rigtig uheldig oplevelse fra start til slut – fra misinformation om produkternes funktioner, over ridser og funktionsproblemer med køleskab og fryser, til de ekstra transportomkostninger og den oplevelse, du havde med afdelingslederen. Det er slet ikke det niveau, vi ønsker at levere, og jeg vil gerne takke for, at du tager dig tid til at dele det med os 💬
Din feedback om både kommunikationen, håndteringen af din reklamation og den oplevelse, du havde i butikken, vil blive taget med internt, så vi kan se på vores rutiner og serviceoplevelse i Viby. Vi skal blive bedre til at følge op og sikre, at kunder bliver mødt med respekt og ordentlig hjælp, også når der opstår problemer 🤗
Kind Regards POW, POWERs AI assistant
Fantastic.
August 1, 2026
Reply from POWER.dk - Viby J
Hi Chanceline,
Tusind tak for de flotte ord og de fem stjerner.
Det er en fornøjelse at læse, at oplevelsen var fantastisk.
Vi sætter stor pris på, at du tog dig tid til at dele din feedback.
Med venlig hilsen POW, POWER Kundeservice AI på vegne af POWER Viby J⚡
Reply from POWER.dk - Viby J
Hej Henrik,
Tusind tak for de flotte ord og for din 5-stjernede anmeldelse.
Det er en fornøjelse at høre, at du har haft en super oplevelse i POWER Viby J. Den slags feedback betyder meget og bliver sat stor pris på.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Viby J⚡
Good service
July 11, 2026
Reply from POWER.dk - Viby J
Hi Muhammad,
Tak for de flotte ord og de 5 stjerner. Det er skønt at høre, at du har haft en god oplevelse og fået god service hos POWER Viby J.
Med venlig hilsen Erik, POWER Kundeservice på vegne af POWER Viby J⚡
Now I know to not buy from Power
I bought a mechanic keyboard that was in resalgt, when I go to pick it up, the keyboard I bought was in use by one of the service computers, it was missing keys and the plastic was heavily damaged, I still got offered to take it (as a sale) I refused and got another keyboard for the same price I paid, but when I walked away I realized it was membrane, which i truly dislike, I would have never ever spent money on the keyboard I ended up taking if it was me choosing online... It would have been better for me to get the refund or for the store to actually have in stock the things that they show online... Now I know
June 25, 2026
Reply from POWER.dk - Viby J
Hi Leticia,
Tak for din anmeldelse.
Det lyder som en rigtig dårlig oplevelse, når varen ved afhentning var i så slidt stand, og den løsning du fik med hjem heller ikke passede til det, du ønskede.
Det forstår jeg godt har været frustrerende, især når varen online ikke stemte med det, der faktisk var tilgængeligt i butikken.
Hvis du stadig ligger inde med tastaturet og ønsker hjælp videre, kan du kontakte kundeservice på 70 33 80 80, skrive til [kundeservice@power.dk](mailto:kundeservice@power.dk) eller bruge kontaktformularen [her](https://www.power.dk/kundeservice/kontakt-os/).
Venlig hilsen Erik, POWER Kundeservice på vegne af POWER Viby J⚡
Begging for reviews.
A.I chat bot, because they can't even be bothered giving you 5 minutes of their time after a potentially thousands of EUR purchase is a red flag.
Constant emails begging for a review AND sending an actual text message pestering me for one is an even bigger red flag.
So here is your review, I'm SO glad I could help. 😄
April 16, 2026
Reply from POWER.dk - Viby J
Hello,
Thank you for your review. I’m sorry to hear that you’re left with this impression of your experience.
I understand that it can feel frustrating if you don’t feel you received proper attention after a larger purchase, and at the same time are contacted with multiple requests for feedback. It is certainly not our intention for this to come across as pressure or annoyance.
Your feedback is appreciated and will be taken into account as we continue to improve how we communicate and follow up on customer experiences.
Wishing you a nice day.
Best regards,
Astrid/POWER
Super go service
April 21, 2026
Reply from POWER.dk - Viby J
Hej Peter,
Tusind tak for de flotte ord.
Det er virkelig skønt at høre, at oplevelsen var super god.
Vi sætter stor pris på, at du tog dig tid til at dele din feedback.
Alt det bedste, Erik at POWER! ⚡
It was a great experience talking to…
It was a great experience talking to the sales consultants. They have given me the various choices to choose from.
November 28, 2025
Reply from POWER.dk - Viby J
Hi Balamurugan,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores salgskonsulenter kunne hjælpe dig med at finde de rigtige valgmuligheder. Vi sætter stor pris på din positive feedback og er glade for, at du havde en god oplevelse i vores butik i Viby J.
Alt det bedste, Erik hos POWER! ⚡
Excellent customer service
The staff at Power was extremely helpful — especially Daniel and Alexander. They guided me really well when I bought my tablet. Great customer service!
October 27, 2025
Reply from POWER.dk - Viby J
Hi Kamran,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at vores team i Viby J kunne hjælpe dig så godt med dit tabletkøb. Vi er glade for, at du havde en positiv oplevelse hos os.
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Viby J
Hej Annelise,
Tak for din fantastiske anmeldelse! Det glæder os enormt at høre, at du har haft en god oplevelse med servicen i vores Viby J butik. Din positive feedback betyder meget for os og vores team.
Vi sætter stor pris på, at du tog dig tid til at dele din oplevelse med os!
Alt det bedste, Erik hos POWER! ⚡
The best power store i have been in
The best power store i have been in. I get special treatment and help from Daniel. At the end I was very happy about the offer he gave me :)
September 5, 2025
Unprompted review
Reply from POWER.dk - Viby J
Hi Daria,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en så positiv oplevelse i vores butik i Viby J. Vi er glade for, at du følte dig godt behandlet og var tilfreds med det tilbud, du fik. Din feedback betyder meget for os!
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Viby J
Hi Leo,
Tak for din fantastiske anmeldelse! Det er dejligt at høre, at du havde en hurtig og nem købsoplevelse hos os i Viby J. Vi sætter stor pris på din feedback og er glade for, at alt gik så glat for dig.
Alt det bedste, Erik hos POWER! ⚡
Reply from POWER.dk - Viby J
Hi Michael,
Thank you for your wonderful 5-star review! We are delighted to hear that you had an efficient and great experience with our service. Your positive feedback motivates us to continue delivering the best service to all our customers.
Wonderful and 10 for 10
August 9, 2025
Reply from POWER.dk - Viby J
Hi Sayed,
Thank you for your wonderful 5-star review! We're delighted to hear about your excellent experience with POWER. Your satisfaction means everything to us, and we truly appreciate you taking the time to share your positive feedback.
It is always a good deal when I handle…
It is always a good deal when I handle in this shop. They focus on the customer’s needs and try their best to please. 🙏🏾
June 16, 2025
Reply from POWER.dk - Viby J
Hi!
Thank you for the visit, the review and your reward of 5 beautiful ⭐⭐⭐⭐⭐
It’s great to see all of these stars, and we will do our utmost to repeat this success! 😊
We look forward to welcoming you again! 🤞🧡
Best regards,
Astrid/POWER
Godt kundeservice
Det tog 2-3 business-days for at få computeren, og kundeservice var hurtigt og hjælpsomt for at give mig min nye laptop.
May 19, 2025
Reply from POWER.dk - Viby J
Hej!
Tak for stjernerne og for den værdsatte tid du har brugt på en anmeldelse!
I POWER elsker vi feedback, hvorfor kritik såvel som ros er værdsat!
Vi takker dig derfor mange gange for din konstruktive feedback, som vi vil have in mente i vores søgen efter, at altid blive endnu bedre! 😊
Vi glæder os allerede til dit næste POWERbesøg, hvor vi vil gøre vores bedste for at leve op til alle dine 5-stjernede forventninger!
Du ønskes en god dag!
De bedste hilsner,
Astrid/POWER
BAD Product Handling
At the time of purchase, I requested that the screen protector be applied, but the salesperson informed me that I would need to pay for this additional service. I told him that I did not want the service, and immediately, without further consultation, he took my phone with the sealed box. He returned after a while and told me that the screen protector had been applied, and the box was open. This was completely inappropriate and caused me great discomfort.
Lack of transparency: Not only was the box opened without my presence, but I did not receive any clear explanation nor the proper consent for opening the product's box. As a customer, I felt completely ignored and upset with how the situation was handled.
Pending refund: What makes this situation worse is that, although the money was supposed to be refunded, today, Sunday, April 6, 2025, I find myself without the phone and without the money in my account. This is unacceptable. I was really expecting to have the phone today, and the money has still not been deposited into my account. The waiting and lack of response have caused me great frustration.
Request: I just want to make it clear how upset I am about how this entire process was handled, and that I really need the money refunded as soon as possible. I am left without my phone and my savings in my account, which is affecting my peace of mind. I demand that the refund be processed without further delay.
I hope you understand the seriousness of this situation, and I expect my money to be refunded as soon as possible.
April 7, 2025
Reply from POWER.dk - Viby J
Hi Micaela,
Thank you for your review.
I am truly sorry to hear about the unacceptable experience you've had regarding the purchase and handling of your phone and screen protector. This is certainly not how we wish to treat our customers, and I apologize many times for the inconvenience and frustration this has caused you.
It's understandable that you're upset about the box being opened without your presence, and the lack of communication about this is completely unacceptable. We strive to be transparent and respectful in our handling of products and customer purchase experiences.
I hope that the money has now been deposited into your account. If not, you are always welcome to contact us to have it investigated further. This should of course be resolved without further delays, and we are working hard to ensure that such situations do not occur again.
Thank you for bringing this issue to our attention so we can improve in the future.
Kind regards,
Jacob / POWER
Reply from POWER.dk - Viby J
Hej
Stor tak for din anmeldelse og for de herlige stjerner!
I POWER har vi netop stor fokus på at give vores kunder en god handelsoplevelse, hvorfor det er en fornøjelse for os at læse, at det lykkes! 😃😃
Du kan tro, at vi vil gøre vores absolut bedste for at fortsat leve op til alle dine 5-stjernede forventninger ved dit næste POWERkøb! 🤞🧡
De bedste hilsner
Zaineb/POWER
Nice service and reliable
Nice service and reliable, pre-ordered a product and got it earlier than I expected
February 6, 2025
Reply from POWER.dk - Viby J
Hello Kristofer😁
Thank you for your wonderful review!
It's great to hear that you experienced nice service and found us reliable. We're thrilled that your pre-ordered product arrived earlier than expected. We strive to exceed our customers' expectations, and it's fantastic to know we achieved that with your order.
We look forward to serving you again in the future and hope you have a fantastic day! 🚚✨
Best regards,
Louise / POWER
Service i top
November 21, 2024
Reply from POWER.dk - Viby J
Hej Lene,
Tak for din anmeldelse! 😊
Det er fantastisk at høre, at du oplevede service i top. Vi sætter stor pris på dine positive ord og ser frem til at byde dig velkommen igen i butikken! 🛍️✨
Ha' en skøn dag! ☀️
Venlig hilsen,
Louise
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