I recently visited the Power store to purchase a dishwasher and had an outstanding experience. The staff was incredibly friendly and took the time to explain every component in detail, clearly outlini... See more
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See what reviewers are saying
Hi! I ordered a Bosch Series 6 dishwasher online in the Jan sale and picked it up at the power Bäckebol store. I received great service straight away to pay in the store. Then drove round the back... See more
Company replied
Honestly, I wanted to give them the benefit of the doubt, but this experience was a total disaster. I mean, seriously though, I’m seeing so many people complaining about the exact same thing—delivery... See more
Company replied
Excellent staff, always helpful, Cheerful and easy to comunicate with if you present them a problem, they help each others to find the solution, it is not always about discounts nor gadgets, there is... See more
Company details
- Electronics Company
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electronics Repair Shop
- TV store
Written by the company
Sveriges nya hemelektronikkedja! Vi är här för att utmana marknaden och ändra spelreglerna! Vår prisrobot ger dig den råaste dealen.
Contact info
Transportgatan 19, 422 46, Hisings Backa, Göteborg, Sweden
- 08 517 66 000
Veckans kampanj
4.2
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Good experience
Good experience, the personal is open to help you to answer your questions
June 9, 2025
Reply from POWER.se - Bäckebol
Hi there!
Thank you so much for your kind review! It means a lot to us that you're happy with your experience. We always strive to make shopping with us as easy and pleasant as possible, so it's truly great to hear that it shows! We hope to welcome you back again soon!
Warmest welcome back,
Ebba at POWER! ⚡
Reply from POWER.se - Bäckebol
Hej där!
Stort tack för att du tog dig tid att lämna ditt omdöme! Det är fantastiskt att höra att du upplevde vår service som bra. Vi jobbar hårt för att skapa en vänlig och professionell upplevelse för alla våra kunder, och din feedback gör oss verkligen glada.
Om du har några fler frågor eller behöver hjälp med något, är du alltid välkommen att höra av dig! Ha en fin dag och vi hoppas få hjälpa dig igen snart. 😊
Ha en fin dag,
Erika på POWER!⚡
Very worthy experience
It was my first time in the store and everyone I talked to was fantastic. Everyone from the guy who pointed me to the right person to the lady who sold the item to the guy who helped me pack.
Now I'll be looking to shop more from the store.
April 2, 2025
Reply from POWER.se - Bäckebol
Hello Mbuodile!
Now that’s what we call a successful shopping trip! Great service, great people, and a great experience, that’s what we always aim for. So happy to hear you had a great experience, and we’ll be ready for you next visit!
All the best,
Saga at POWER!⚡
Reply from POWER.se - Bäckebol
Hello Nigel!
Thank you for your kind words! We are so pleased to hear that you had a great experience with us and that our service met your expectations. We put a lot of effort into ensuring that everyone receives the best assistance, and it's fantastic to know it made a difference for you.
Welcome back,
Saga at POWER!⚡
Your staff was efficient in his…
Your staff was efficient in his explanations that pushed me to buy your product and I donot regret one bit for making him choose for me a mark i did not have in mind.
I love it🥰🥰🥰
January 28, 2025
Reply from POWER.se - Bäckebol
Hello,
Wow, thank you so much for your kind review! We’re so happy to hear you’re pleased with both the product and the service. It warms our hearts to know our staff was able to help guide you to a choice you love.
We hope you enjoy your new purchase! Thanks again for choosing us! 😊
Kind regards,
Erika at POWER!⚡
Is power really that good?
New-Update-Info: All Power gave me was issues $cost$ and no solution to the problem at all, as they have no clue what they are doing either...
They blame the customer for a HP-BIOS-Update & files boot issues, created by HP.
As I had to drive back 2 fort countless times, as I video record it all & even photo all & everything even the chat & screen for evidence.
All they gave me was issues $cost$ & more issues.
Meaning why would I ever return to Power ever again?
It should be them paying me for causing insanely bad issues to me & my life, but here they do it the other way around...
That´s all I got to say - 1-Star for not knowing anything about tech nor giving any thoughts of the damage they caused to my life.
And about the customer service, by using spam text just telling you what an idiot you are in a nice way, isn´t either a very good feeling.
I understand why Media mark did go bankruptcy & now "Power!" is on the same loop.
All power did was cause me cost & issues, wasted time & more issues…
As they also now want me to lose my warranty & my files & paying them for the problems they created & caused!
Or well what *HP* caused from me.
In my opinion “This is a horrible way to deal with your customer, by also making it even worse!”
Then what it already was from the beginning, it´s like a slap in the face, by the company.
And that´s not a good feeling If you ask me, I may say.
PS: The new update removed my old text & review for a magically weird reason, not sure why & why Trustpilot´s system would do that either...
Contacted them by this issue, I hope they will replay with an answer or solution.
[This text will now be saved on Word, tired of losing my text & hard work because of another companies’ faulty issues] end of story.
That´s all I got to say.
CSL & OUT!
December 28, 2024
Unprompted review
Reply from POWER.se - Bäckebol
Hello,
We’re sorry to hear about your experience. This is not the type of service we strive for, and we understand how frustrating technical issues can be, especially when they lead to unexpected costs and wasted time.
We would really like to take a closer look at what happened and see if there’s anything we can do to assist you. Please feel free to reach out to us directly so we can discuss this further.
Thank you for sharing your feedback, we appreciate the chance to improve.
Have a nice day!
Erika at POWER!⚡
Reply from POWER.se - Bäckebol
Hejsan Iulianna!
Tack så mycket för din feedback! Det glädjer oss verkligen att höra att du är nöjd med vår service. Vi på POWER strävar alltid efter att ge våra kunder en så bra upplevelse som möjligt, och det känns härligt att vi lyckades leverera det till dig. Varmt välkommen åter!
Ha det fint,
Saga på POWER!⚡
It’s good product
It’s good product, nice and clear interaction, fast response
Best feature is screen time out with google photos
September 16, 2024
Reply from POWER.se - Bäckebol
Hi Dipesh,
Thank you for your feedback! We’re glad to hear you’re satisfied with the product and our service. It's great to know that the screen timeout feature with Google Photos is a highlight for you. If you have any more questions or need further assistance, feel free to reach out to kundservice@power.se.
Have a great day!
Best regards,
Sara from POWER!⚡️
Great support
Had a really good experience with customer support, and customer loyalty programs, received flsome discount using my purchase points
September 13, 2024
Reply from POWER.se - Bäckebol
Hello there Praveen,
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer support and loyalty programs. Enjoy your discounts, and we look forward to serving you again!
Best regards,
Felix at POWER! ⚡️
bra bra bra braa
September 7, 2024
Reply from POWER.se - Bäckebol
Hej!
Vi är glada att du är så nöjd med vår service.
Tack för din positiva feedback och ha en bra dag!😊️
Sara på POWER! ⚡
Excellent service
I went to replace my ps5 controller in warranty. It got replaced smoothly. Good response from the shop. Happy and satisfied.
August 21, 2024
Reply from POWER.se - Bäckebol
Hi there,
We appreciate you taking the time to share your experience. It's wonderful to know that you were satisfied with our service.
Thank you and have a fantastic day,
Sara at POWER! ⚡
a very good store with good products
a very good store with good products, good return policy if you are not satisfied with the product. overall very satisfied with the store
August 1, 2024
Reply from POWER.se - Bäckebol
Hej!
Tack för att du tog dig tid att skriva detta omdöme! Vi ser fram emot att hjälpa dig igen. 🙂
Bästa hälsningar,
Jolina på POWER!
Helt klart utan problem
Helt klart utan problem, bara tänkte att utrustningen skulle fungera bättre
July 15, 2024
Reply from POWER.se - Bäckebol
Hej,
Tack för din återkoppling. Vi är glada att höra att din övergripande upplevelse var problemfri.
Vi noterar din kommentar om utrustningen och skulle gärna vilja veta mer om vad som inte fungerade som förväntat. Din input är värdefull för oss och hjälper oss att kontinuerligt förbättra vår service och produktkvalitet.
Om du har möjlighet, skulle du kunna ge oss mer specifik information till kundservice@power.se. om vilken utrustning det gäller och på vilket sätt den inte mötte dina förväntningar? Detta skulle hjälpa oss att adressera problemet och förhindra liknande situationer i framtiden.
Vi uppskattar din ärlighet och ser fram emot att höra mer från dig!
Tack igen för din feedback och för att du valde POWER.
Önskar dig en fin dag,
Rafiya på POWER! ⚡️
Reply from POWER.se - Bäckebol
Hej,
Stort tack för ditt omdöme, vi strävar alltid efter att ge våra kunder den bästa möjliga upplevelsen och din feedback är värdefull för oss.
Önskar dig en fortsatt trevlig dag!
Med vänliga hälsningar,
Ellen på POWER
Reply from POWER.se - Bäckebol
Hej,
Stort tack för ditt omdöme, vi strävar alltid efter att ge våra kunder den bästa möjliga upplevelsen och din feedback är värdefull för oss.
Önskar dig en fortsatt trevlig dag!
Med vänliga hälsningar,
Ellen på POWER
Bra personal
May 23, 2024
Reply from POWER.se - Bäckebol
Hejsan!
Tack så mycket för din feedback!
Vi är glada att höra att du uppskattade vår trevliga personal. Vi arbetar alltid efter att ge den bästa servicen till våra kunder. 😁️
Vänliga hälsningar!
Emilia på POWER!⚡️
The staff and a lot of cheaper thinks
May 23, 2024
Reply from POWER.se - Bäckebol
Hello!
Thank you for your feedback!
We're glad to hear you appreciate our staff and our range of affordable products. We're always striving to provide excellent service and value to our customers.
Best regars,
Emilia on POWER!⚡️
Bra service
May 16, 2024
Reply from POWER.se - Bäckebol
Hej Christer!
Vi är glada att du uppskattade vår service. Tack för att du tog dig tid att dela din åsikt med oss!
Ha en forsatt fin dag!
Jolina på POWER! ⚡️
Bra service
May 6, 2024
Reply from POWER.se - Bäckebol
Hej,
Stort tack för ditt omdöme, vi strävar alltid efter att ge våra kunder den bästa möjliga upplevelsen och din feedback är värdefull för oss.
Önskar dig en fortsatt trevlig dag!
Med vänliga hälsningar,
Ellen på POWER
Bra service
April 25, 2024
Reply from POWER.se - Bäckebol
Hej Ibrahim,
Tack för att du tog dig tid att dela din feedback med oss!
Vi är glada att höra att du var nöjd med vår service. Vi kommer att fortsätta att göra vårt bästa för att ge dig en fantastisk upplevelse varje gång.
Ha en underbar dag!☺️
Vänliga hälsningar,
Jolina på POWER! ⚡️
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