It was the best service I received and I was glad how you staff was so articulate in explaining and give out the right information. He was very patient to give a listening ear and act on what we wante... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very nice sales assistant helped me with getting the new vacuum cleaner and took my old one for a discount. Pleasant and quick, no hassle .
Company replied
Evil salesmen, with deceitfull half truths get you to sign contracts that are based off of lies then. My friend was told to purchase a watch on fake pretens that it would work guarenteed with the p... See more
Company replied
O lust give 5 stars for wonderful excellent and amazing costumer service .i enter the store just around 7 50 pm the store was about to close i was thinking i might not get the help i wanted but i was... See more
Company details
- Electronics Company
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electronics Repair Shop
- TV store
Written by the company
Sveriges nya hemelektronikkedja! Vi är här för att utmana marknaden och ändra spelreglerna! Vår prisrobot ger dig den råaste dealen.
Contact info
Enköpingsvägen 27, 177 38, Järfälla, Stockholm, Sweden
- 08 51 76 60 00
Veckans kampanj
4.1
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was the best service I received and…
It was the best service I received and I was glad how you staff was so articulate in explaining and give out the right information. He was very patient to give a listening ear and act on what we wanted. Thank you so much POWER
May 22, 2026
Reply from POWER.se - Barkarby
Hi Celestine,
Tack för de fina orden!
Det är verkligen roligt att höra att du fick så bra hjälp och ett tydligt bemötande i Barkarby. Det betyder mycket att upplevelsen kändes så positiv och att informationen var tydlig och hjälpsam.
Tack för att du tog dig tid att dela detta med oss.
Allt gott, Erik på POWER! ⚡
Very nice sales assistant helped me…
Very nice sales assistant helped me with getting the new vacuum cleaner and took my old one for a discount. Pleasant and quick, no hassle .
May 9, 2026
Reply from POWER.se - Barkarby
Hi Annika,
Tack för den fina recensionen.
Det är väldigt roligt att höra att du fick snabb och smidig hjälp och att allt fungerade så enkelt vid köpet av din nya dammsugare.
Extra kul att upplevelsen kändes trevlig och utan krångel.
Allt gott, Erik på POWER! ⚡
Reply from POWER.se - Barkarby
Hi PN,
Tack för de fina orden!
Det är väldigt roligt att höra att servicen upplevdes som professionell, ärlig och hjälpsam. Sådan återkoppling betyder mycket.
Allt gott, Erik på POWER! ⚡
Should have more stalf on weekends
Had good experience at store. Should have more stalf on weekends.
May 10, 2026
Reply from POWER.se - Barkarby
Hi vinay,
Tack för att du delar med dig.
Vad roligt att höra att upplevelsen i varuhuset var bra.
Samtidigt uppskattar vi verkligen synpunkten om bemanningen på helger. Det är värdefull feedback och något som hjälper oss att bli bättre.
Allt gott, Erik på POWER! ⚡
Evil salesmen
Evil salesmen, with deceitfull half truths get you to sign contracts that are based off of lies then.
My friend was told to purchase a watch on fake pretens that it would work guarenteed with the phone he had then day after they were denied the money back when they came in to complain that it was not working.
April 6, 2026
Unprompted review
Reply from POWER.se - Barkarby
Hej!
Det här låter verkligen som en situation som inte alls blev som tänkt. När man får information om att en produkt ska fungera tillsammans med något man redan har, då ska det såklart stämma. Annars blir det både frustrerande och onödigt krångligt i efterhand.
Vi vill att rådgivningen i butik ska vara tydlig och korrekt från början, så att man kan känna sig trygg i sitt val. Tack för att du lyfter det här, det är viktig feedback för oss att ta med vidare.
Ha en fin dag, Sofie på POWER!⚡
Staff without any knowledge of…
Staff without any knowledge of products, very poor service!
April 4, 2026
Reply from POWER.se - Barkarby
Hi Pedro,
Tack för din feedback om vår butik i Barkarby. Vi tar din upplevelse på allvar och förstår att det kan vara frustrerande när personalen inte kan ge den hjälp du förväntar dig.
Din feedback hjälper oss att identifiera områden där vi kan bli bättre.
Angående din specifika upplevelse och order, kontakta gärna vår kundtjänst direkt så kan våra specialister hjälpa dig vidare med eventuella frågor eller problem.
Allt gott, Erik på POWER! ⚡
Misleading Sales
On 2 December 2025, I visited the Power Store in Barkarby. A salesperson named Hussain offered me a SIM card with a gift card worth 5000 SEK. At that time, I already had three ongoing packages with Comviq. The salesperson told me that Tele2 and Comviq are the same company and that my contract would simply be switched, and I would receive the 5000 SEK gift card.
Based on this information, I agreed. However, when I was given the contract, I noticed that it showed five phone numbers. I asked the salesperson why there were five numbers, as I had not ordered or agreed to five numbers. I was told to ignore it and was assured that my contract would start on 3 March 2026 and that the issue would be fixed later. The salesperson convinced me to sign the contract.
The next day, I saw five numbers listed in the Tele2 app. I immediately returned to the store and spoke with them again. They told me to ignore it and said everything would be fixed on 3 March. I clearly asked why there were five numbers with a two-year binding period when I had only agreed to two numbers. Again, they told me to come back later and that they would fix it.
On 28 February 2026, I visited the store again and asked them to correct the issue. This time, they told me that if I wanted to keep only two numbers, I would have to return 3000 SEK from the 5000 SEK gift card. I explained that this condition had never been mentioned to me before, but they ignored my concern. I also requested cancellation of the contract since it had not yet started, but they refused and said cancellation was not possible. They only offered to cancel three numbers.
I asked to speak with the manager, but they did not allow me to do so and only let me speak with another colleague. I explained that I do not live in Stockholm and that it is difficult for me to visit the store repeatedly. I asked them to either fix the issue immediately or cancel the contract, but they told me to contact Tele2 customer support instead.
They then contacted Tele2 support and arranged to hold the contract for six months. At the end of February, I received an invoice of 1140 SEK. I was also charged a holding fee for five numbers (29 SEK per number). I questioned why I should pay extra charges for SIM cards that I never ordered, but I did not receive any help.
I felt that I had been misled due to incorrect information. I contacted Power customer support, but they said they do not handle network-related issues and would forward my complaint to the relevant store. The salesperson later contacted me, but the situation was not resolved and the treatment was unfair.
When I visited the store previously, the salesperson told me that because I signed with BankID, the issue was my responsibility. However, I had clearly raised my concerns about the five numbers before signing, and I was told to ignore it and assured it would be fixed.
This was a very bad experience, and I felt misled by the store. My wife was present with me during the entire process and is a witness to this experience. Based on what happened, I cannot recommend purchasing any package from this store due to the misleading information and poor service.
December 2, 2025
Unprompted review
Reply from POWER.se - Barkarby
Hello!
Thank you for taking the time to share your experience!
We understand that the situation you describe sounds confusing, and we definitely want to look into this further to ensure you receive the right assistance and that everything is handled in the best possible way. We would appreciate it if you could contact us directly at kundservice@power.se so we can go through your case in more detail and take it forward immediately.
We really want you to feel confident and satisfied with our service, and we look forward to helping you resolve this.
Have a great day, Sara at POWER!⚡
I am writing this review to warn other…
I am writing this review to warn other customers about my experience with both POWER and Telenor.
I visited a POWER store to port my existing phone number. I was clearly told that the process was simple and that my number would be transferred. Instead, two separate subscriptions were created without proper explanation. I was never clearly informed about double billing for several months or about any binding period before signing digitally on a device in-store. I did not receive a contract copy at the time of signing.
In addition, I was given a 4,000 SEK gift card and told I needed to use it the same day. Later, when I realized the subscription terms were not what I had understood, I was told the contract could only be cancelled if I repaid the gift card amount. This means the gift card effectively became a financial trap tied to the subscription — something that was never clearly explained beforehand.
Telenor’s role is equally concerning. When I first contacted them, I was told the subscription would be cancelled. Later, they changed their position and refused to cancel, referring me back to POWER. Meanwhile, no product or SIM card was ever delivered to me, yet invoices continued to be issued.
Both companies avoided responsibility and referred me back and forth between each other. At no point did either party take ownership of resolving the situation properly.
Customers deserve transparent information, clear contracts, and accountability. Billing someone for services they never properly received, while refusing responsibility and shifting blame, is unacceptable.
I strongly advise others to read all documents extremely carefully and demand written confirmation before signing anything.
When I went to the store and talking to personal who did this to me, his manager was laughing and making jokes about me to his colleague. And I have all records for those.
October 27, 2025
Unprompted review
Reply from POWER.se - Barkarby
Hello Charles, and thank you for sharing your experience.
With us it is important that any changes to a subscription feel safe and clear, especially when transferring a phone number. We understand that the situation you describe has caused both frustration and confusion. Information regarding subscriptions, binding periods, billing, and terms should always be transparent and easy to review before anything is signed.
We also take your comments about the in store experience seriously. Regardless of the matter, everyone should always be treated with respect. That is a given for us.
If you are still in need of assistance with your subscription, you are always warmly welcome to visit the store so we can go through everything step by step together. You are also welcome to contact us at kundservice@power.se and we will make sure your case is handled further.
Have a nice day, Sara at POWER!⚡
It was not ok
It was not ok! The price they sell the tv is more than they put on advertisement. The sells man said i should pay 700kr for removing the strong colour which will take much electricity from the tv. This is not fair! I thought this is a simple service which can be given to your customers as an offer for free. Am not happy with this.
December 28, 2025
Reply from POWER.se - Barkarby
Hi Susan,
Thank you for sharing your experience. We apologize that the advertised price and the total cost of the TV did not meet your expectations, and that the additional service regarding color adjustment felt unfair. We understand that this is frustrating and not the experience we want our customers to have.
We take your feedback seriously and will share it internally to review both pricing communication and how additional services are presented, so that future customers have a clearer and fairer experience.
Best regards,
Felix at POWER! ⚡️
Reply from POWER.se - Barkarby
Hi Jonathan,
Tack så mycket för din fantastiska recension! Det värmer våra hjärtan att höra att allt var perfekt. Vi är så glada att du hade en så bra upplevelse med oss. Din feedback betyder verkligen mycket för oss och motiverar oss att fortsätta leverera den bästa servicen.
Allt gott, Erik på POWER! ⚡
It was a good shopping experience for a…
It was a good shopping experience for a while with Power, with widerange of products and selections
December 22, 2025
Reply from POWER.se - Barkarby
Hi Nivethan,
Tack så mycket för din fantastiska recension! Det värmer våra hjärtan att höra att du hade en bra shoppingupplevelse hos oss och att du uppskattar vårt breda sortiment av produkter. Vi arbetar hårt för att erbjuda det besta urvalet och servicen till våra kunder.
Allt gott, Erik på POWER! ⚡
Reply from POWER.se - Barkarby
Hej Majid,
Tack så mycket för ditt positiva omdöme om vår butik i Barkarby! Det värmer våra hjärtan att höra att du är nöjd med servicen du fick.
Vi strävar alltid efter att ge våra kunder den bästa möjliga upplevelsen, och din feedback bekräftar att vårt team i Barkarby lever upp till våra höga standarder. Det betyder mycket för oss att du tog dig tid att dela din positiva upplevelse.
Vi ser fram emot att välkomna dig tillbaka till POWER Barkarby för framtida köp och service!
Reply from POWER.se - Barkarby
Hi Nosheen,
Tack så mycket för din fantastiska recension! Det gläder oss enormt att höra att du hade en utmärkt upplevelse hos oss i Barkarby. Din feedback betyder mycket för oss och vårt team. Vi uppskattar verkligen att du tog dig tid att dela dina positiva intryck!
Allt gott, Erik på POWER! ⚡
Super canon
November 27, 2025
Reply from POWER.se - Barkarby
Hi Z Alrawi,
Tack så mycket för din fantastiska recension! Det gläder oss enormt att höra att du är så nöjd med ditt köp. Din positiva feedback betyder mycket för oss och motiverar hela vårt team att fortsätta leverera den bästa servicen.
Vi uppskattar verkligen att du tog dig tid att dela din upplevelse med andra kunder.
Allt gott, Erik på POWER! ⚡
Less staff and no restocking
Less staff, lack of items on display/pick up area. Long waiting time to get help to get the stuff from back simply due to the fact it was not restocked
November 17, 2025
Reply from POWER.se - Barkarby
Hi Buyer in Järfälla,
Tack för din feedback om vår butik i Barkarby. Vi förstår att det kan vara frustrerande när det tar längre tid att få hjälp och när produkter inte finns tillgängliga i butiken som förväntat.
Vi uppskattar att du tog dig tid att dela dina erfarenheter med oss. Din feedback hjälper oss att förbättra våra tjänster och se till att våra kunder får den bästa möjliga upplevelsen.
Alla de bästa, Erik på POWER! ⚡
Super good service and fast respond
October 2, 2025
Reply from POWER.se - Barkarby
Hi Abobakany,
Tack så mycket för din fantastiska recension! Det värmer våra hjärtan att höra att du upplevde super bra service och snabb respons. Vi strävar alltid efter att ge våra kunder den bästa möjliga upplevelsen, och din feedback visar att vi är på rätt väg. Det betyder mycket för oss att du tog dig tid att dela dina positiva erfarenheter!
Allt gott, Erik på POWER! ⚡
The sales man he was very professional
The sales man he was very professional
The product is awesome 🙌
August 8, 2025
Reply from POWER.se - Barkarby
Hi there,
Thank you so much for your wonderful review! It really means a lot to us that you’re happy with your experience. We always strive to make shopping with us as easy and pleasant as possible, so it’s great to hear that it shows! We hope to welcome you back again soon.
Warmly welcome back,
Ebba at POWER!⚡
Staffs are really nice and also the…
Staffs are really nice and also the showroom is well arranged.
June 16, 2025
Reply from POWER.se - Barkarby
Hi!
Thank you so much for your kind words! We’re thrilled to hear that you enjoyed your time with us and that our showroom felt welcoming and well organized. Our team always strives to make every visit special, and your feedback truly means a lot.
We can’t wait to welcome you back soon! 😄
Have a nice day,
Erika at POWER!⚡
Reply from POWER.se - Barkarby
Hello Joseph!
Thank you for the awesome feedback! Knowing you consider us the best place to buy really makes our day. We love helping out and making sure you find exactly what you need. Thanks for taking the time to share your thoughts. We hope to see you back again soon!
All the best,
Saga at POWER!⚡
Reply from POWER.se - Barkarby
Hello Chandra!
Thanks for the kind words and for noticing the low price! It means a lot to us because we want every customer to feel like they got a great deal while still deliverying great quality on our products. Hope your purchase brings you lots of happiness. Welcome back any time!
All the best,
Saga at POWER!⚡
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.