Good customer service. An assistant came to me asked if I needed assistance, and helped me find the product I was unable to find without his help. The only negative was the checkout. With 4 personelle... See more
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See what reviewers are saying
Min dotter 15 år hämtade ut en vara som vi beställt - click and collect - det gick väldigt snabbt och smidigt och min dotter sa att killen i kassan var superschysst! Tack…
Employees had a bad attitude not just to us but to all customers we saw in there. We were kept waiting a long time even though we received a sms stating goods were ready for collection hours before w... See more
I have never been to Power before becuase they did not even exist the last time I lived in Sweden. I headed to get some earbuds that were on sale, but on arrival, they were sold out :( Then I wa... See more
Company replied
Company details
- Electronics Company
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electronics Repair Shop
- TV store
Written by the company
Sveriges nya hemelektronikkedja! Vi är här för att utmana marknaden och ändra spelreglerna! Vår prisrobot ger dig den råaste dealen.
Contact info
Marknadsvägen 5, 260 36, Ödåkra-väla, Skåne län, Sweden
- 08 517 66 000
Veckans kampanj
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from POWER.se - Helsingborg Väla
Hi Aleksandar,
Tack för de fina orden!
Det är verkligen roligt att höra att du hade en så bra upplevelse.
Allt gott, Erik på POWER! ⚡
Bra personal
May 16, 2026
Reply from POWER.se - Helsingborg Väla
Hej Mattias,
Tack för de fina orden!
Det är verkligen roligt att höra att upplevelsen var så bra och att bemötandet uppskattades.
Allt gott, Erik på POWER! ⚡
Reply from POWER.se - Helsingborg Väla
Hi Ishimwe Diane,
Tack för de fina orden. Det är verkligen roligt att höra att upplevelsen var så bra.
Sådan feedback betyder mycket och uppskattas stort.
Allt gott, Erik på POWER! ⚡
Reply from POWER.se - Helsingborg Väla
Hi Michael,
Vad kul att höra att allt gick bra med din beställning! Det är fantastiskt att våra kollegor i Helsingborg Väla kunde hjälpa dig med energi och vänlighet. Vi uppskattar verkligen att du tog dig tid att dela din upplevelse med oss.
Tack för att du valde POWER!
Allt gott, Erik på POWER! ⚡
Good experience
I was thrilled when I got a good customer care and variety of products with good qualities sold I am so satisfied with my visit to the store I hope next time when I do visit I get the same treatment and latest items sold
December 15, 2025
Reply from POWER.se - Helsingborg Väla
Hi Opolot Calvin,
Tack så mycket för din fantastiska recension! Det gläder oss enormt att höra att du hade en så bra upplevelse i vår butik i Helsingborg Väla.
Vi är stolta över vårt team och det breda sortiment vi erbjuder. Vi ser fram emot ditt nästa besök!
Allt gott, Erik på POWER! ⚡
Reply from POWER.se - Helsingborg Väla
Hi Sandeep,
Tack så mycket för din fantastiska recension! Det gläder oss enormt att höra att du var nöjd med vårt stora utbud av elektronik i Helsingborg Väla. Vi arbetar hårt för att erbjuda våra kunder det bästa urvalet och det är underbart att veta att vi lyckades uppfylla dina förväntningar. Din feedback betyder mycket för oss och motiverar oss att fortsätta leverera en utmärkt kundupplevelse.
All the best, Erik at POWER! ⚡
Good customer service
Good customer service. An assistant came to me asked if I needed assistance, and helped me find the product I was unable to find without his help. The only negative was the checkout. With 4 personelle behind the counter 1 was busy, 2 were talking to each other, and 1, seemed to be doing very little. Eventually a 5th came from and took my payment. Chatting while customers wait, is an issue that need addressing.
November 25, 2025
Reply from POWER.se - Helsingborg Väla
Hi James,
Tack så mycket för din fantastiska recension! Det är verkligen härligt att höra att vår personal kunde hjälpa dig hitta rätt produkt och att du upplevde bra kundservice. Vi uppskattar verkligen din feedback om kassan också - det hjälper oss att förbättra våra rutiner så att alla kunder får den snabba och professionella service de förtjänar.
Allt gott, Erik på POWER! ⚡
Reply from POWER.se - Helsingborg Väla
Hej H. L.,
Tack så mycket för din positiva recension! Det är fantastiskt att höra att du är nöjd med vår service, sortiment och priser. Vi uppskattar verkligen att du tog dig tid att dela din upplevelse med oss.
Allt gott, Erik på POWER! ⚡
My name is Baran Kasay
My name is Baran Kasay. Oguz was my friend. So he use my number. We tried change name. But it did not work. Please update my user. Also you send invoice on his mail. But must be Baran.kasay at gmail.com
August 2, 2025
Reply from POWER.se - Helsingborg Väla
Hi there,
I appreciate your message and the clarification about your account. I can see how frustrating it must be that the invoices are going to the wrong email. To make sure we get everything updated properly and securely, we kindly ask you to visit our store. There we can quickly make the necessary changes and ensure that all future invoices are sent to the correct address.
We’ll take good care of this for you once you come in. Looking forward to seeing you soon!
Kind regards,
Erika at POWER!⚡
Inefficiency at its best!
I ordered a product for Click & Collect. Easy to read product specs, easy to compare, easy to order, ready for pick up in half an hour, good communication on both email and sms. Thumbs up! Unfortunately the thumbs up stops there.
I go into the store, I get redirected to mobilavdelningen.
1. Heavily understaffed. Just two kiosks open. There were a few idle coworkers moving around, but neither did they jump in to help, nor did the overworked coworkers call for additional hands on deck.
2. No queue or token numbers. People started getting called in a random manner by these overworked coworkers.
3. Very unorganised - there was only one key tab to the cabinet where C&C orders are stored. If one of the kiosk guys goes to pick up an order, the other is left waiting until he is back!
4. Upselling (offers, mobile plans, phone covers, cases etc) at the pick up point - this was the WORST of the lot. You got to have a place where you deliver. You got to have a place where you sell. When you sell, you obviously need more time to explain and talk and convince prospects. It's COMMON SENSE to know that upselling creates a bottleneck for people who just come to pick up their orders.
5. Insensitive coworkers - the ones at the kiosk just need to be aware that there is a queue piling up, and they need to ACT. But no - they went about their merry business at their own leisure pace.
Ended up spending more than 45 minutes due to these issues, when I should have been in and out in 3 minutes flat. That is a 1500% inefficiency for one customer. Do the math. If you care.
- A disgruntled and unsatisfied customer who cares enough to highlight the issue and potential solutions, who is waiting to see if the business cares enough about its customers to implement any improvements.
August 4, 2025
Reply from POWER.se - Helsingborg Väla
Hello,
First of all, thank you for such a thoughtful review! We are happy to hear that ordering online was smooth, clear, and quick to complete. That part of your feedback really motivates us.
We are also very sorry that your visit in store left you disappointed. Waiting far longer than necessary and not having a clear flow is understandably frustrating. We hear your point about separating pickup from upselling and also about ensuring staff awareness during busy moments. Feedback like this is important for us to keep improving how we work!
We truly appreciate that you took the time to share both the positives and the challenges you experienced. We look forward to being able to give you a better impression on your next visit!
Have a nice day,
Ebba at POWER!⚡
Reply from POWER.se - Helsingborg Väla
Hello!
Thank you so much for your kind review! It means a lot to us that you are happy with your experience. We always strive to make shopping with us as easy and enjoyable as possible, so it’s wonderful to hear that it shows! We hope to welcome you back again soon.
Warm regards,
Ebba at POWER ⚡
Reply from POWER.se - Helsingborg Väla
Hej där!
Stort tack för ditt fina omdöme! Det betyder mycket för oss att du är nöjd med din upplevelse. Vi strävar alltid efter att göra det så enkelt och trevligt som möjligt att handla hos oss, så det känns jätteroligt att det märks! Hoppas vi får välkomna dig tillbaka snart igen!
Varmt välkommen åter,
Ebba på POWER!⚡
Supportive staff
Great staff who provided multiple options, making it easier for me to compare product features.
March 24, 2025
Reply from POWER.se - Helsingborg Väla
Hi there,
Thank you so much for sharing your experience! 😁
We’re really happy to hear that our team was able to assist you and provide great options while helping you compare product features. At POWER, we always aim to make your shopping experience smooth and informative, so you feel confident with your purchase. We truly appreciate you choosing to shop with us and hope you’re really happy with your choice.
Have a wonderful day,
Sara at POWER! ⚡
Reply from POWER.se - Helsingborg Väla
Hi there,
Thanks for taking the time to leave a review. It’s wonderful to hear you found us both nice and knowledgeable. We hope to make your next experience with us just as great, or even better!
Have a fantastic day! 😄
Kind regards,
Erika at POWER!⚡
very experience person
We had a very intensive presentation of the product we were looking for. He gave many options to be considered.
January 7, 2025
Reply from POWER.se - Helsingborg Väla
Tjena Spiro!
We truly appreciate your review! It’s great to know that the presentation provided you with a thorough understanding of the product options available. Our goal is always to offer a wide range of choices so you can make the most informed decision. Welcome back anytime!
Have a great day,
Saga at POWER!⚡
Reply from POWER.se - Helsingborg Väla
**Hej!**
Tack för ditt omdöme!
Vi blir så glada att höra att du är nöjd, det är precis det vi strävar efter och det inspirerar oss att fortsätta utvecklas. 🙂 Tack ska du ha!
**Ha en riktigt fin dag,**
**Sara på POWER! ⚡**
Excellent customer service
The customer service was awesome.
Specially I like to mention about Daniel Nikolic he has been very helpful in clarifying the queries and sorting other issues we had.
November 24, 2024
Reply from POWER.se - Helsingborg Väla
Hello Saikat!
It truly warms our hearts to hear that you’re satisfied with the service you received. We’re happy to know that we could help resolve your concerns and make your experience positive. Have a great day and welcome back any time!
All the best,
Saga at POWER!⚡
Good service!
November 1, 2024
Reply from POWER.se - Helsingborg Väla
Hej Sara!
Tack för den positiva feedbacken! :)
Vi är glada över att du tyckte att vår tjänst var bra. Vi är fast beslutna att upprätthålla denna standard och hoppas att se dig snart igen!
Med vänlig hälsning,
Sara på POWER!⚡🔥
Reply from POWER.se - Helsingborg Väla
Hej Syed!
Vi uppskattar verkligen din feedback.
Det är fantastiskt att du har haft en bra upplevelse hos oss!
Önskar dig en fin vecka!
Emil på POWER⚡
Wonderfull
August 31, 2024
Reply from POWER.se - Helsingborg Väla
**Hej,**
Tack för att du delade ditt omdöme med oss!
Vi uppskattar verkligen din feedback och är glada att du är nöjd med vår service. Din åsikt hjälper oss att fortsätta göra förbättringar och vi ser fram emot att få se dig snart igen.😊️
Ha en bra dag,
Sara på POWER!
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