We received an email yesterday saying our electric bill had not been paid. It is on a Direct Debit and has been going out every month however last months did not go out and they have added this months... See more
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Review summary
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I spoke with Surabhi Shankar today, who was extremely helpful. I had 4 different accounts with PE and she managed to sort them out in no time and amalgamate into one simple account. She was very clear... See more
Company replied
At the end of my first call I was told very aggressively to expect these reviews and don't ignore them by Sumit Nair . Further to that I was badgered by email by him as to why I hadn't written the r... See more
Company replied
Surabhi Shankar was help today, very helpful and professional at the same times. Harmain 47 account was held up for few months and I was very frustrated at start of the call. Surabhi understood the wh... See more
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Company details
Written by the company
Pozitive Energy is a technology-led supplier of gas and renewable electricity to small and medium-sized businesses and Industrial & Commercial customers in the UK. Its unique technology platform uses intelligent automation to deliver lower costs and a better experience for customers.
To all our CNG customers
Written by the company
- We are here to help
- We fully understand the frustrations you are feeling under the current situation due to the steep increase in prices. Energy markets have hit record highs which have caused major problems across the energy industry. We trust the following provides some reasoning for the increases: CNG forward bought your gas usage when the wholesale market was considerably lower than today, this enabled you to be on the rate you were previously on. Unfortunately, when CNG went into administration these hedges / forward purchases ended. The knock-on effect of this is that Pozitive Energy inherited your supply at the current market rate which is significantly higher. After a rigorous tender process Pozitive Energy was appointed the “supplier of last resort” (SoLR) During this process deemed / out of contract prices were strictly agreed with Ofgem As Pozitive Energy was appointed the supplier of last resort no hedges could be put in place as you have no contract with us, therefore the current market rate is applicable. Unfortunately, the rate you were previously on to the rate you are on now is significantly more, however, we are forced to buy and supply you at these rates. Our fixed term contracts are far more competitive than our deemed pricing and we would encourage everyone to get in touch with our Customer Care team to discuss a fixed term contract with us. You can get in touch on customercare@pozitive.energy or 0333 370 9900.
Contact info
United Kingdom
- pozitive.energy
4.7
Excellent
16K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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Sarah was friendly and helpful
Sarah was friendly and helpful
She was able to answer my queries and put my mind at rest about a problem phone call received which appears not to be from PE at all
July 27, 2026
Unprompted review
Mark is very helpful and talked me…
Mark is very helpful and talked me through everything clearly.
July 27, 2026
Unprompted review
Vincent called today and spoke to Sarah…
Vincent called today and spoke to Sarah was very helpfull and understood the system very well and explained to me how to navigate
July 27, 2026
Unprompted review
Sandip soni has been very helpfull to…
Sandip soni has been very helpfull to short out my account issue he work very hard to reslove a problem i had
June 9, 2026
Unprompted review
Mark was very helpful he sort out my…
Mark was very helpful he sort out my issue
July 27, 2026
Unprompted review
Lovelina was very helpful
July 27, 2026
Unprompted review
Truly dreadful!
Truly dreadful!
They are still calling us a business and we are not.
They ignore my emails because they say the account is not in my name,
Standing charge £1.57 per day. Usually domestic users pay about 25p per day. Their admin is very poor.
Trying to switch with U Switch and it is impossible because they refuse to reply to my emails, although they have sent me a bill, and my name is on invoice!
July 26, 2026
Unprompted review
Awful company to deal with
Awful company to deal with - customer services just pass around place to place.
July 25, 2025
Unprompted review
I can't access my acc
July 24, 2026
Unprompted review
Thamk ypu for all help from pe…
Thamk ypu for all help from pe Mrs.Surabhi Shankar
She was very helpfull , she help for my all problem.
Thank you for Surabhi Shankar
July 24, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Nilesh Joshi was extremely helpful in…
Nilesh Joshi was extremely helpful in solving a very tricky problem we had, he went out of his way to get it fixed which he eventually did, nothing was any bother to him and I appreciated the way he conducted himself, was very courteous, friendly and professional at all times. I was on the phone for a long time but he remained patient and was genuinely pleased and happy when we managed to get everything sorted. I would would think that any company would be lucky to have him. Thanks for everything Nilesh.
July 24, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
I would like to say thank for mr…
I would like to say thank for mr Sandeep for the support and help me with my account.
Roqayha mzeel
July 24, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Lovelies she very good and amazing
Lovelies she very good and amazing
HANIF
July 24, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Very helpful and supportive
Very helpful and supportive. Priyanka Panchras Was extremely helpful and understanding
July 24, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Priyanka was very helpful and patient…
Priyanka was very helpful and patient with all my queries.
July 24, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
I had spoken to Yoshit Poojary…
I had spoken to Yoshit Poojary regarding my bills which was too high. I spoke to Yoshit and he has sorted my quires out and regenerate my bills. I was really happy with the service he provided me. Very nice and kind person.
July 24, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
Great costumer service from Sumit Nair
Great costumer service from Sumit Nair. Thank you Nair Sumit for resolving my query.
July 24, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
I spoke with Willy Coutinho today
I spoke with Willy Coutinho today. He helped me with all my requests.
July 24, 2026
Unprompted review
Reply from PE Solutions
Hi,
Thank you for taking the time to leave your review. We are glad we could help and will pass on your appreciation.
Regards,
PE Solutions
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