Overall, I’m not really a fan of debt collection groups (who is?), and I don’t particularly like how every call is from an automated machine, asking me to wait, and leaving me lots of voice messages... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Couldn't be more helpful. Spoke to several representatives over the phone and have all been helpful but none more than Sue. Difficult time leading up to Xmas, van breakdowns, boiler packs up, Fath... See more
Company replied
Absolutely amazing staff and company. I spoke with someone called Abbie today, she was non judgmental, professional, kind, informative and very personable! We need more Abbies in the world. Talking a... See more
Company replied
I have had significant credit card debt taken over by the PRA group. They have been extremely patient & flexible for four years. I have changed my repayment plan several times and get payment holidays... See more
Company replied
Company details
Written by the company
Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.
Contact info
PRA Group (UK) Limited, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock. East Ayrshire, KA3 1HA, Kilmarnock, United Kingdom
- 0808 196 5550
- enquiries@pragroup.co.uk
- pragroup.co.uk
3.9
Great
210 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Stop calling me
Got a new phone and the first call is from this bunch of clowns asking about some debt that is clearly a matter from the previous user of the phone number I now have.
No way to resolve since they expect me to call them and they'll probably want all sorts of personal information I'm not willing to give them. Remove my number from your call list, it is a new number today and I don't have any debts.
In response to your obviously robot reply: I __don't have__ an account with you. You have started spamming me with calls since I got a new phone number. I am not giving an obviously dodgy company any personal information of mine so you can fabricate an account. STOP SPAMMING ME WITH CALLS. I DO NOT HAVE ANY DEBT. I HAVE NEVER HAD ANY DEBT.
August 26, 2025
Unprompted review
Reply from PRA Group UK
Hey Vikki,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
Catherine
Fantastic company
Being in debt is horrible and sometimes scary when debt collection agencies contact you. PAR Group are so different, don't avoid them, they really do want to help. Just had the best experience with Kyle....Top class company👌🏽
August 25, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Descent Debtors, Sarah is a star.
Sarah - is a star, lovely lady and very accommodating. I've been dealing with these guys for a while, to be honest I've had a fair few calls with other companies that are not good at all - but these lot have always been very descent, so I can't give them a bad rep.
August 23, 2025
Unprompted review
Reply from PRA Group UK
Hi Adam,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Just spoken to Sarah.
Just spoken to Sarah.. superb... and I have messed PRA about sadly.. but they have let me change payment to help me... I will miss them when my debt is cleared..thank you Sarah
August 19, 2025
Unprompted review
Reply from PRA Group UK
Hi Martin,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Flexible & understanding to match a suitable repayment plan to clear debt.
Online chat facility was good. Claire was efficient and kind. She asked suitable questions and promptly processed my repayment plan renewal. The chat facility has upgraded the experience, as navigating the PRA website before was somewhat frustrating. Good to know website is moving forward in that sense. Thanks.
August 16, 2025
Unprompted review
Reply from PRA Group UK
Hi Victoria Johns,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Very helpful Laura
Spoke to a very helpful lady called Laura, bright and chirpy. Extremely helpful and informative. Dealt with everything very professionally.
August 13, 2025
Unprompted review
Reply from PRA Group UK
Hi Creeper Man,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Gayle was very helpful
Gayle was very helpful, I needed a few changes and she helped with these. Made it easier for me to sort things I needed.
August 13, 2025
Unprompted review
Reply from PRA Group UK
Hi Gemma Day,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Excellent service via text.
Excellent service via text.
So helpful and responsive straight away
August 6, 2025
Unprompted review
Reply from PRA Group UK
Hi Stella Brocklehurst,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Supportive
After explaining my situation, I was transferred to the Support Team, who helped find a temporary solution to my issue.
Throughout, the advisors were polite, understanding and made me feel at ease.
They were far superior in helping me resolve the situation, than other debt agencies I spoke with that day.
August 4, 2025
Unprompted review
Reply from PRA Group UK
Hi Penelope PitStop
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Debt management
Im in a lot of financial difficulties. This company listen,understand and was very helpful 👌
August 4, 2025
Unprompted review
Reply from PRA Group UK
Hi dave.rvhotmail.co.uk,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Compared to other debt collection…
Compared to other debt collection agencies PRA were really helpful, accommodating and kind which was very much appreciated
August 2, 2025
Unprompted review
Reply from PRA Group UK
Hi Jo,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
credit card debt
I have had significant credit card debt taken over by the PRA group. They have been extremely patient & flexible for four years. I have changed my repayment plan several times and get payment holidays on request. Very responsive even by text. It’s not a pleasant situation to be in debt but who owns your debt makes a big difference. Far less intimidating or pressurising than my own bank in which I’ve been a client for 30 years
August 1, 2025
Unprompted review
Reply from PRA Group UK
Hi Dimitrios Paschos,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Above and Beyond
I spoke to a lovely lady today called Sue, she was extremely helpful to me and definitely had a lot of knowledge that would benefit me
August 1, 2025
Unprompted review
Reply from PRA Group UK
Hi Debbie,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
Lone was really understanding and…
Lone was really understanding and friendly. Crazy accent but easy to understand and super helpful. Credit to PRAgroup. Thank you.
July 31, 2025
Unprompted review
Reply from PRA Group UK
Hi Craig Poyner,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Paul was very understanding
Paul was very understanding, helpful and professional in discussing an issue not of my own making. This set my mind at rest and a positive outcome was assured
Paul, a very well done; keep on strumming..!!
July 30, 2025
Unprompted review
Reply from PRA Group UK
Hi Colin Fisher,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Spoke to Sue
Spoke to Sue, lovely accommodating lady who fully appreciated an unusual position for me. Will be sorted very soon. Civil and pleasant and understanding.
July 30, 2025
Unprompted review
Reply from PRA Group UK
Hi Peter Robinson,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
Dignifying
Very caring person I spoke to by the name of Lome who all through our conversation showed a great deal of respect and compassion and treated me with kindness and dignity.
July 28, 2025
Unprompted review
Reply from PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
PRA have always been very kind…
PRA have always been very kind approachable and understanding with my situation...they have helped me so much with no pressure
I would highly recommend PRA
July 25, 2025
Unprompted review
Reply from PRA Group UK
Hi Mrs Stewart,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Lynsey
One late payment and you have to start again
I like the fact that they are willing to except a payment plan that is comfortable for you, but you miss a payment date, and pay it the next day, your plan is cancelled and you have to set up another, that's ridiculous, sometimes we all mis calculate a little
July 24, 2025
Unprompted review
Reply from PRA Group UK
Hey Clive Greenslade,
Thanks for letting us know about your recent experience with PRA Group. We want to provide fantastic service. We’re really sorry that we didn’t live up to your expectations.
We’d really like to know more about what went wrong so we can improve in future.
Please email us at: complaints@pragroup.co.uk or call us on 0808 196 5541 (8am-5pm, Mon-Fri).
Had a conversation with gayle who was…
Had a conversation with gayle who was extremely helpful and supportive. Really appreciated the support she could give.
July 23, 2025
Unprompted review
Reply from PRA Group UK
Hi Rich McWatt,
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Lynsey
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