Precious Metal Reviews 

456
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their friendly, welcoming, and professional approach, avoiding any pushy sales tactics. Many reviewers highlight the swift, simple, and stress-free nature of the entire purchasing journey, from initial contact to driving away a new car. The quality of the vehicles is consistently praised, with customers finding them to be exactly as described, immaculate, and a dream to drive. People also commend the exceptional customer service, noting its personalized approach, thorough explanations, and willingness to go above and beyond.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting it as amazing and the best car buying... See more

Product

Customers consistently express satisfaction with the product, often describing their new cars as pristine,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as brilliant, smooth, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the business goes above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was extremely helpful. From the initial phone call to picking up my new car the whole process felt simple and stress free. Within 10 minutes of first meeting and he’d shown me the car I was inte... See more

Company replied

Rated 5 out of 5 stars

An excellent experience buying our car from Precious Metal. Matt and Chris were brillant - friendly and professional. Every step was swift, clear and completely stress free making the process a plea... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with Chris and Matt, from the first interaction on the phone to the final point where they delivered the car. From viewing to delivery in 3 days. Really polite, personable guys,... See more

Company replied

Rated 5 out of 5 stars

Absolutely chuffed with my purchase from Precious Metals. My new car is a dream to drive. She is everything I wanted and more. Brilliant service, fantastic communication and a solid ride. Highly recom... See more

Company replied


Company details

  1. Car Dealer

About Precious Metal

Written by the company

Welcome to Precious Metal Prestige Motor Group. Providing exceptional cars with low rates of flexible-finance options. NATIONWIDE DELIVERY AVAILABLE! Delivering service beyond service. Find your precious metal

Contact info

5.0

Excellent

TrustScore 5 out of 5

456 reviews

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1-star

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5.0

All reviews

(456)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

So thankful!

Absolutely amazing experience once again! This is my second time getting a car from Precious Metal, and I couldn’t be happier. The process was so smooth and hassle-free, and the team made everything incredibly easy from start to finish. I’m beyond thankful for their professionalism and excellent customer service. Loving my new Mercedes CLA – highly recommend them to anyone looking for a stress-free car-buying experience! Thank you Mat!

February 21, 2025
Unprompted review
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Reply from Precious Metal

Hi Emilia and thank you so much for your amazing comments that mean everything to us and our team. It was a pleasure to see you once again and can we thank you for choosing Precious Metal to organise your new car. If I or any of our team can be of any further assistance, please don't hesitate to get in touch! Hope you thoroughly enjoy that fabulous Mercedes CLA! With sincere best regards, Mat, Chris & all at Precious Metal

Rated 5 out of 5 stars

Great experience all round

Great experience all round. Would definitely recommend and use again.

February 24, 2025
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Reply from Precious Metal

Hi Marcus, thank you for taking the time to share your experience with us. It was a genuine pleasure to welcome Helen and yourself to The Precious Metal Hub and thank you once again for your greatly appreciated business. We all thoroughly hope you enjoy the fantastic new Mini Cooper S and if we're able to be of any assistance in the near or far future, please don't hesitate to get in touch! With sincere regards, Chris, Mat & all of the team at Precious Metal.

Rated 5 out of 5 stars

Great experience. Friendly, honest service.

Mat was extremely helpful and ensured that I knew every important detail about the car. The service was fast, friendly and efficient. I would definitely recommend.

February 21, 2025
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Reply from Precious Metal

Hi Jackie, thank you very much for your kind review - it's amazing to hear you enjoyed our client service and it was a genuine pleasure to meet you and Theo! Can we also extend our sincere gratitude for choosing Precious Metal and hope you enjoy that fantastic Range Rover Evoque!. Kindest regards, Mat, Chris & all of the team.

Rated 5 out of 5 stars

Sorry for the late review

Sorry for the late review. Oh Chris what a wonderful yorkshire man friendly. Funny. Honest and true to word. Fantastic driving lesson lol and I passed lovely drive through the streets of wakefield!!! However I love my new motor and to be honest I will not be purchasing a motor from anywhere else. Precious metals all the way . Do I miss my mini what mini?
Many thanks for everything
Hannah

January 24, 2025
Unprompted review
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Reply from Precious Metal

Hi Hannah and thank you very much for your greatly appreciated review of our service! It was a pleasure meeting you and showing you the worldly delights that Wakefield has to offer!! All of the Precious Metal team hope you thoroughly enjoy your fantastic Range Rover Evoque and if we can assist in any way, please don't hesitate to get in touch! With sincere kind regards, Chris, Mat & all of the team.

Rated 5 out of 5 stars

Browsing through auto trader I stumbled…

Browsing through auto trader I stumbled upon Precious Metal and most importantly my rather lush car!!

I called over the Christmas period and the showroom was closed. I obviously worried someone would snap this beauty up. But fear not Mat was on it and called me back a few hours later. Absolutely delighted we made arrangements for me to come and view the car and I paid a fully refundable deposit.

I am fully aware of the level of perfection I expect from a used car and just how hard it is to meet my expectations but the car absolutely did!!

So, I guess what I’m trying to say is THANK YOU for my stunning car and making the whole process so seamless. You are a brilliant, personable family run business and I know exactly where to come for any more cars. I wouldn’t hesitate to recommend you.

December 23, 2024
Unprompted review
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Reply from Precious Metal

Hi Nicola and a huge thanks for taking the time to leave us your kind accolade that is greatly appreciated! It was great to meet you and can I thank you once again for choosing Precious Metal to organise your new car. We all hope you and your family thoroughly enjoy your amazing Range Rover Evoque and if we can of any further assistance, please don't hesitate to get in touch! With best regards and thanks, Mat, Chris all of the Precious Metal team

Rated 5 out of 5 stars

Just brought home my gorgeous new car

Just brought home my gorgeous new car! I can’t recommend Mat at Precious Metal highly enough—he made the entire process enjoyable, carefully walked me through my options, and truly listened to what I wanted. His attention to detail was impeccable, ensuring I understood everything along the way. As a thoughtful touch, he even gifted me a bottle of Prosecco since I picked up the car around my birthday. Such a wonderful, family-run business! If you’ve been put off by typical car sales experiences, these are the people to trust!

February 3, 2025
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Reply from Precious Metal

Wow what an amazing review Natasha! We'll start by saying what a pleasure it was to meet you and Simone and we all hope you enjoyed your trip back to Manchester! Following that, can we extend our sincere gratitude for your generous praise of our business - it really resonates with all of our team when we know that our clients have thoroughly enjoyed their customer buying experience. It goes without saying, that we all genuine hope you take great pleasure from your beautiful new Mercedes GLA, and if we can assist in any way ongoing, please don't hesitate to get in touch. Thank you very much. Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

Wouldn’t go anywhere else 💯

We have just received our second car from Mat. We bought a car from Mat two years ago and the service from start to finish was second to none, nothing was too much trouble and he went above and beyond with everything! This time around we were looking for a specific car and Mat sourced the car we wanted for us. We couldn’t recommend Precious Metals anymore if we tried and we definitely won’t ever go anywhere else to get our future cars!

January 30, 2025
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Reply from Precious Metal

Hi Lauren, thank you for taking the time to share your experience with us. It was a genuine pleasure to welcome Michael and yourself and thank you once again for your greatly appreciated business. We all thoroughly hope you enjoy the fantastic new Mercedes GLA and if we're able to be of any assistance in the near or far future, please don't hesitate to get in touch! With sincere regards, Mat, Chris & all of the team at Precious Metal.

Rated 5 out of 5 stars

Flawless service as always from start…



Flawless service as always from start to finish!

This is my second car purchased from Precious Metal and Mat always manages to find me the spec of car I want at the best possible price and makes the whole process so easy and straight forward.

Both Mat and Chris are so genuine and friendly and I have no hesitation in recommending them!
I wouldn’t go anywhere else for a car and will 100% be back

January 30, 2025
Unprompted review
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Reply from Precious Metal

Hi Libby and thank you so much for your amazing comments that really do mean everything to us and our team. It was a pleasure to see you once again and we're delighted you chose Precious Metal to organise your new car. If I or any of our team can be of any further assistance, please don't hesitate to get in touch! Enjoy that amazing Audi Q3 Sportback! With sincere best regards, Mat, Chris & all at Precious Metal

Rated 5 out of 5 stars

Couldn’t fault this place..

Couldn’t fault this place..
from the minute we walked in these guys Mat and Chris
(brothers) made us so welcome..
very professional and knowledgeable,very friendly genuine nice people..we were very impressed ,they are obviously dedicated to their business…their cars are immaculate…I would recommend them every time and will definitely be back if I need to change my car.. over the moon with my Jaguar F Pace Portfolio..thanks guys. Diane.

January 24, 2025
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Reply from Precious Metal

Hi Diane/Darren and thank you for your greatly appreciated feedback. It was an absolute pleasure to meet you and both and can we extend a sincere thank you for allowing Precious Metal to organise your fantastic new Jaguar F-Pace! We are here if you ever need our help or advice and we all wish you many happy and safe miles ahead. With kindest regards, Mat, Chris and all at Precious Metal

Rated 5 out of 5 stars

Big Thank You..

I don't usually post reviews but after purchasing my second car from Precious Metals in 4 years I wanted to share my experience.

I collected my car directly from them this week and the whole process from asking Mat to find me a car in line with the specification I preferred to signing the completion paperwork has been nothing but brilliant.

The customer service levels Mat afforded me were second to none.

Nothing was too much trouble, communication was regular and Mat gave me the impression that he was as excited as me in sourcing the car of my choice.

Not only did he find me the right car he came in well under the budget figure I gave him to work with too.

Both Mat, who looked after me and Chris, Mat's brother and business partner are passionate people when it comes to cars and their enthusiasm, attention to detail and customer service cannot be faulted..

I have absolutely no hesitation in recommending Precious Metals and would strongly suggest you give them a try if you're in the market for a new car.

You will not be disappointed..

January 22, 2025
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Reply from Precious Metal

Hi Bill, thank you for your amazingly kind words and it was a real pleasure to be given the opportunity once again to arrange your new car! All of the Precious Metal team are thoroughly delighted that you have again enjoyed your buying experience with us and that we met with your service expectations. We look forward to being of assistance to you again in the future, and also wish you all over in Manchester the very best wishes! With sincere kind regards, Mat, Chris, Iso & all at Precious Metal

Rated 5 out of 5 stars

5 star customer service

From walking in the showroom Matt and his brother found the perfect balance of being knowledgeable, professional and totally invested in our car buying journey but without being pushy !
This excellent level of customer care and attention continued right through the process - even to the point of personally delivery the car and making sure all aspects were easy and stress free .
What a joy to find that in this day and age and especially in the car industry !
Would wholeheartedly recommend them !

December 19, 2024
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Reply from Precious Metal

Hi Rachel and thank you so much for your generous review of our service and your buying experience - it was a genuine pleasure to meet Mike and yourself. We are thrilled that we met your expectations and would like to congratulate you on your super new car! If any of the team can assist with anything ongoing, please don't hesitate to get in touch! With sincere best wishes for the New Year, Mat, Chris and all at Precious Metal

Rated 5 out of 5 stars

Excellent

We had a great experience buying from Chris. He was responsive, helpful, polite and friendly. The car is an absolute beauty. I would highly recommend Precious Metal to anybody looking to buy a luxury vehicle and wanting excellent service.

December 18, 2024
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Reply from Precious Metal

Hi Nicola, what a pleasure it was to meet Ike and yourself and thank you very much in the first instance for your kind review of our service and secondly for your greatly appreciated business! We all sincerely hope you enjoy that amazing Range Rover and please don't hesitate to get in touch if we can assist with anything ongoing. Wishing you an enjoyable Christmas and a healthy New Year! Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Absolutely amazing service!

Absolutely amazing service!

Me and my partner purchased a car from Precious Metals recently and the service was 10/10 all the way through. They could not do enough for you. They check absolutely everything on the car before they allow you to leave with it to ensure you have no problems after the purchase. We are already recommending them to others!

We will definitely be back here again in a few years when we want to change our car again.

November 7, 2024
Unprompted review
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Reply from Precious Metal

Hi Becky, thank you very much for your kind review - it's amazing to hear you enjoyed our client service and it was a genuine pleasure to meet you. Can we also extend our sincere gratitude for choosing Precious Metal and hope you enjoy that fantastic Range Rover Evoque!. Wishing you and the family an enjoyable Christmas and healthy New Year! Kindest regards, Chris, Mat & all of the team.

Rated 5 out of 5 stars

Customer Service with a Smile

This was our first business dealing Precious Metal.Must admit it was a pleasurable experience. Our main dealing was Mat Truman. A genuine gentleman and very humble. Our phone dealings were to the point and all matters were dealt with seamless precision. Wouldn’t expect any different for a well run family business.
The only downside to the whole experience was the much talked about tea. It wasn’t Yorkshire 😖

November 29, 2024
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Reply from Precious Metal

Hi Shabir and a huge thanks for taking the time to leave us your kind accolade that is greatly appreciated! It was great to meet you and Sabina and can I thank you once again for choosing Precious Metal to organise your new car. We all hope you and your family thoroughly enjoy your amazing Range Rover Evoque and if we can of any further assistance, please don't hesitate to get in touch! I have also restocked on the Yorkshire Tea!! 😂 With best regards and thanks, Mat, Chris all of the Precious Metal team

Rated 5 out of 5 stars

Very Satisfied Customers

The service we received from Mat at Precious Metal was excellent. From the first car showing through to delivery and the offer to print private plates on our behalf delivered the highest levels of customer service. We will absolutely be recommending Precious Metal to friends and colleagues. Well done PM Team you are definitely right up there when it comes to Customer Service.

November 23, 2024
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Reply from Precious Metal

Hi Sean and thank you very much for your brilliant feedback that is fantastically appreciated! It was a genuine pleasure to meet you and Bev and we sincerely hope that you thoroughly enjoy your wonderful new Range Rover Evoque! Thank you for your business and please don't hesitate to get in touch if we are able to be of any future assistance. Kindest regards, Mat, Chris and all at Precious Metal

Rated 5 out of 5 stars

Great service from Mat and his brother…

Great service from Mat and his brother in purchasing the Tesla.
Couldn't do enough to assist and make the process go smoothly.
Thanks Again Guys.

November 7, 2024
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Reply from Precious Metal

Hi John and what a genuine pleasure it was to meet you and thank you for allowing Precious Metal to organise your amazing new Tesla Model 3! We are all thrilled you enjoyed your buying experience with us and we're sure you'll enjoy plenty of 'Smiles Per Gallon' in that amazing car! We very much look forward to assisting in any way possible in the future! Sincere best regards, Mat, Chris & all of the Precious Metal team.

Rated 5 out of 5 stars

The Only Place I Would Buy A Car From…

Had a great experience with Chris and Mat at Precious Metals.
Not knowing anything about cars it can be a daunting task but they were fantastic from start to finish.
The guys managed all areas from finding my perfect car and the right finance options to delivering it to me. Their tea isn’t bad either!
I have bought many cars over the years - brand new and used, and Precious Metals are head and shoulders the best company I have ever dealt with.

November 20, 2024
Unprompted review
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Reply from Precious Metal

Hi Pru and thank you for your greatly appreciated feedback. It was an absolute pleasure to meet you and James and can we extend a sincere thank you for allowing Precious Metal to organise your fantastic new Land Rover Disco Sport!! We are here if you ever need our help or advice and we all wish you many happy and safe miles ahead. With kindest regards, Mat, Chris and all at Precious Metal

Rated 5 out of 5 stars

the guys at the garage are brilliant

the guys at the garage are brilliant. more than happy to answer all my questions, and if they didn't know the answer, they found it out. would highly recommend. 5 star because there cuppa tea was beautiful.

November 19, 2024
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Reply from Precious Metal

Hi Colin, many thanks for sharing your kind words and we're absolutely thrilled you rate our tea!! Lol!! It is fantastic to receive such warm feedback and we all hope you sincerely enjoy your amazing Polestar!! Let any of the team know if you require our help at any time! Kindest regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

Great company

I recently purchased a vehicle from this company and was pleasantly surprised with the overall experience. Mat and Chris are doing a fantastic job nothing was too much trouble for them .
Fantastic service, very knowledgeable and I’m thoroughly pleased with my new vehicle and would recommend this company to anyone. Thanks to both Mat and Chris great guys.

November 11, 2024
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Reply from Precious Metal

Hi Claire, it was superb to meet you and can I extend a genuine thank you for choosing Precious Metal to supply your beautiful Range Rover Evoque! Your feedback is amazingly appreciated and I shall ensure it is passed to the whole team accordingly. As discussed upon hand over, if myself or any of the team can be of future assistance, please don't hesitate to get in touch! Enjoy that fantastic car and thank you once again, Mat, Chris & all at Precious Metal.

Rated 5 out of 5 stars

Absolutely FANTASTIC!!!

Precious Metal has been absolutely fantastic in assisting me with sourcing my new car! I bought my car unseen off the website and it is exactly what I was looking for. The whole customer service process was seamless and I couldn’t be more happy with the service I received. Mat is a a true gentleman and made the whole experience pleasant and fuss free. The delivery driver was professional and pleasant and gave a thorough handover of the vehicle. I cannot rate the company enough. I have very much enjoyed doing business with Mat and the company and I will certainly be using them again in the future. I would not hesitate to recommend this company. Thank you again Mat. You are a superstar!

October 28, 2024
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Reply from Precious Metal

Hi Georgie, thank you for taking the time to share your experience with us. It was a genuine pleasure to make your acquaintance and organise your new car and thank you for your greatly appreciated business! We all thoroughly hope you enjoy the fantastic Range Rover Velar and if we're able to be of any assistance in the near or far future, please don't hesitate to get in touch! With kindest regards, Mat, Chris, Iso & all of the team at Precious Metal.

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