Chris was extremely helpful. From the initial phone call to picking up my new car the whole process felt simple and stress free. Within 10 minutes of first meeting and he’d shown me the car I was inte... See more
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The Arches, Unit D, Avondale Way, WF2 7QU, Wakefield, United Kingdom
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Bought my Mercedes gla from Precious metal a couple of months ago but recently had problems with the automatic boot, I contacted Matt who was the sales person I dealt with when I purchased the car informing him of the problem and was advised to take it to a garage to diagnose the problem, the results of which was a faulty battery, I contacted Matt who immediately authorised me to have the battery replaced and forward their contact details to the garage for the payment due, I was contacted by the garage later that day to say ‘payment was paid in full’. Very impressed and very grateful, I would highly recommend Precious Metal cars……..Well done.

Reply from Precious Metal
Recently purchased a car and dealt with both Chris and Mat. It’s clear they are very customer focused and pride themselves on providing excellent customer service. They were extremely professional courteous and knowledgeable about the cars for sale. We were kept up to date at all times about the process of test driving and purchasing the car. All calls and emails were answered and acknowledged promptly. We would certainly consider purchasing our next car from them.

Reply from Precious Metal
I cannot praise Mat enough! not pushy, professional, helpful and just a lovely man. Will definitely come to him first for my next purchase, very happy indeed!!

Reply from Precious Metal
Top notch service from precious metal.
Both Chris and Mat were great from day 1 of enquiring about the car to the day of collection. Both were responsive on emails to any questions I had and couldn’t be anymore helpful. I would recommend precious metal to anyone.
Keep up the good work guys 👍

Reply from Precious Metal
This is my 6th car I've purchased from Mat & Chris, I will never go anywhere else, from initial enquiry through to the point of sale and beyond, they are without equal. In an industry shrouded in perceived dishonesty, precious metal shatters that illusion. See you next time boys

Reply from Precious Metal
I couldn’t recommend Precious Metal enough. Mat made the process so simple and easy and the service was amazing from start to finish. We’ll definitely be coming back in the future.

Reply from Precious Metal
Nothing was too much trouble for Mat, amazing service, not your typical car dealer.
Would buy again!

Reply from Precious Metal
5* service from moment we contacted Precious Metals enquiring about a new car. Chris was very helpful, polite and knowledgeable with regards to the car we were interested in and made us feel at ease immediately. Chris was extremely professional without being at all pushy. The sale went though quickly and we picked up the car 2 days later. Would highly recommend these guys if you are after a new vehicle.
Regards
Lee & Jane.

Reply from Precious Metal
Precious Metal offered a fantastic service. They listened and advised me throughout the purchase with no pressure. They are a marvellous team who really allow you to buy your dream car with confidence. Their customer service skills are great and they really do care about their clients the support was amazing and they offer a great aftercare service which meant I could drive away with the reassurance that they are only a phone call away for help, advice or any future assistance. I've never been to a car show room like it. They have gone above and beyond my expectations.
Amazing job done and I would recommend them to anyone.

Reply from Precious Metal
I recently purchased a Tesla Model 3 from Chris at Precious Metals, and I couldn't be happier with the experience. The service was excellent and Chris and his team truly went the extra mile to ensure a hassle-free process, especially compared to larger companies. Their attention to detail and customer care made all the difference. I highly recommend them and will definitely buy from them again!

Reply from Precious Metal
This is how buying a car should be. No pressure, no stress, enjoyable and i absolutely hands down recommend Precious Metal. The only dealer I’ve ever bought from where I’m happy to leave the dealers sticker in the back window. What lovely guys, quality cars, phenomenal service

Reply from Precious Metal
Recently bought a range rover evoke from precious metal in wakefield. They have been nothing short of amazing to deal with. Within 10 minutes of seeing the car online, we were able to drive down and see it in person. The team were amazing at getting us a good finance deal which was much lower interest than any other dealer we had spoken to. Since we have purchased it, the guys have been incredible in supporting with some minor issues we have had and making this easier for us to get resolved. The customer service is brilliant with a real small business/family feel, and a great example of a car dealership that still has a focus on their customers long after the sale unlike most.
I already know that all my future cars will be purchased through them. To the team - never change how you deal with customers! It is greatly appreciated.

Reply from Precious Metal
I wouldn’t hesitate to recommend this garage to anyone who is looking to purchase a new car. Chris and Mat have both been absolutely fantastic and have really gone above and beyond our expectations. We will definitely be back to buy from them again in the future.Thanks again for everything and for finding my dream car ❤️

Reply from Precious Metal
Mat was incredibly helpful throughout the entire process, and I really could not recommend Precious Metal enough!! From the very first phone call, I felt I was a valued customer and any of my questions (and there were lots!) were answered with detail. When I went to go view my new car, Mat was incredibly welcoming to both me and my partner and was happy to show us anything we asked regarding the car. Overall this was the most stress free and exciting car buying experience, and I know I will be returning to them in the future if I ever decide to move on my Mini! All of this to say, a 10/10 customer service with an excellent range of cars, and I couldn't recommend Precious Metal highly enough!! Thanks again for helping me buy my beautiful car! :)

Reply from Precious Metal
My first time getting a car for myself, and the team at Precious Metal have been incredible in explaining the process and keeping me updated. They have been very accommodating and helpful! I would definitely recommend their service! Thanks to Chris, Mat and Iso for all of your help!

Reply from Precious Metal
From start to finish great customer service. So helpful on the day of purchase, going above and beyond the standard garage. My best experience of buying a car.
Thanks again.

Reply from Precious Metal
This is the fourth car I’ve bought off Precious Metal. Both Chris and Matt are so honest and reliable and I can’t praise them enough. For all your car needs. This is the company to use.

Reply from Precious Metal
Fantastic service. I cannot recommend Precious Metal enough. Chris and the team go above and beyond 👍

Reply from Precious Metal
Great Service from Matt! Made the process very clear and easy from start to finish and very professional. Thrilled with my car and thank you for the service.

Reply from Precious Metal
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