Precious Metal Reviews 

456
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their friendly, welcoming, and professional approach, avoiding any pushy sales tactics. Many reviewers highlight the swift, simple, and stress-free nature of the entire purchasing journey, from initial contact to driving away a new car. The quality of the vehicles is consistently praised, with customers finding them to be exactly as described, immaculate, and a dream to drive. People also commend the exceptional customer service, noting its personalized approach, thorough explanations, and willingness to go above and beyond.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, highlighting it as amazing and the best car buying... See more

Product

Customers consistently express satisfaction with the product, often describing their new cars as pristine,... See more

User experience

Consumers find the user experience to be overwhelmingly positive, describing it as brilliant, smooth, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that the business goes above and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris was extremely helpful. From the initial phone call to picking up my new car the whole process felt simple and stress free. Within 10 minutes of first meeting and he’d shown me the car I was inte... See more

Company replied

Rated 5 out of 5 stars

An excellent experience buying our car from Precious Metal. Matt and Chris were brillant - friendly and professional. Every step was swift, clear and completely stress free making the process a plea... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with Chris and Matt, from the first interaction on the phone to the final point where they delivered the car. From viewing to delivery in 3 days. Really polite, personable guys,... See more

Company replied

Rated 5 out of 5 stars

Absolutely chuffed with my purchase from Precious Metals. My new car is a dream to drive. She is everything I wanted and more. Brilliant service, fantastic communication and a solid ride. Highly recom... See more

Company replied


Company details

  1. Car Dealer

About Precious Metal

Written by the company

Welcome to Precious Metal Prestige Motor Group. Providing exceptional cars with low rates of flexible-finance options. NATIONWIDE DELIVERY AVAILABLE! Delivering service beyond service. Find your precious metal

Contact info

5.0

Excellent

TrustScore 5 out of 5

456 reviews

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5.0

All reviews

(456)

73 reviews in the last 12 months

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Rated 5 out of 5 stars

If you are thinking of buying car from…

If you are thinking of buying car from a trusted dealer then this is the place to go.They go above and beyond can’t thank them enough for sourcing the perfect vehicle at a great price

July 24, 2024
Precious Metal logo

Reply from Precious Metal

Hi Paul and in the first instance it was a real pleasure meeting you. Secondly, can we thank you very much for your amazing feedback that will be reiterated to the whole team.

All at Precious Metal hope you thoroughly enjoy your fabulous new Range Rover Evoque and wish you many enjoyable miles ahead!

Sincere kind regards, Chris, Mat & all of the team

Rated 5 out of 5 stars

Absolutely fantastic service as always

Absolutely fantastic service as always. I am a repeat customer as are some of my family. I will never go to any other company.
Mat is just incredible, he is with you all the way through, communication is superb and has never let me down.
Iso who delivered the car was brilliant too. Never had any problems with the whole process and would highly recommend to anyone.

July 26, 2024
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Reply from Precious Metal

Hi Jamie and can I once again thank you for allowing Precious Metal to orchestrate the purchase of your amazing new Land Rover Discovery Sport!

Can I also reiterate how appreciative we are for your generous feedback on your client journey.

Should you require our help at any stage, you know only too well to simply get in touch so we can assist accordingly.

With sincerest regards, Mat, Chris, Iso & everyone at Precious Metal

Rated 5 out of 5 stars

Customer service is impeccable

Customer service is impeccable. No hard sale, no pressure and a seamless experience overall.
Chris provided a personal, professional service so many thanks for that!
They wouldn’t let the car out of their sight until they knew it was completely checked over.

July 12, 2024
Unprompted review
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Reply from Precious Metal

Hi Sarah, thank you for your amazing words and it was a real pleasure to be given the opportunity to arrange your new car! We're all thoroughly delighted that you enjoyed your Precious Metal buying experience and that we met with your service expectations. We look forward to being of assistance to you again in the future and also wish you all north of the border, the very best wishes! With sincere kind regards, Chris, Mat & all at Precious Metal

Rated 5 out of 5 stars

Matt was fantastic start to finish

Matt was fantastic start to finish! Really knows his stuff. Kept informed all the way through and have my dream car!

July 22, 2024
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Reply from Precious Metal

Hi Cara, thank you for taking the time to share your experience with us. It was a genuine pleasure to meet yourself and Kevin and thank you for your greatly appreciated business. We all thoroughly hope you enjoy the fantastic new car and if we're able to be of any assistance in the near or far future, please don't hesitate to get in touch! With kindest regards, Mat, Chris & all of the team at Precious Metal.

Rated 5 out of 5 stars

The best customer journey i have…

The best customer journey i have experienced buying a vehicle.
Vehicle is in perfect condition and arrived with half a tank of fuel….unheard of!
Huge A+ from me

July 17, 2024
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Reply from Precious Metal

Hi Sam, thank you for the opportunity to arrange the purchase of your awesome Mercedes-Benz CLA AMG Line. It was a genuine pleasure to meet you and your family and it is immensely gratifying to receive your kind review of your service experience with us! Thank you too for taking the time to share your comments and, if we can further assist in any way, please don't hesitate to get in touch. Sincere regards, Mat, Chris & all of the Precious Metal team.

Rated 5 out of 5 stars

5* service

Such a fantastic family run business thank you to you both for making our car buying so easy and for always been at the end of the phone no matter what time of the day it was. We will definitely be coming back when it’s time to change our car again.

July 20, 2024
Unprompted review
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Reply from Precious Metal

Hi Paul/Sarah and what a genuine pleasure it was to meet you both and thank you for allowing Precious Metal to organise your amazing new Jaguar E-Pace We are all thrilled you enjoyed your buying experience with us! We look forward to assisting in any way possible and hope you thoroughly enjoy you fantastic new car. Kindest regards, Chris, Mat & all of the Precious Metal team.

Rated 5 out of 5 stars

Amazing

Very good , they were extremely polite and kind.Would be very happy to shop there in the future.👍

July 20, 2024
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Reply from Precious Metal

Hi Myles, thank you very much for your kind review - it's fantastic to hear you enjoyed our client service and it was a genuine pleasure to meet you and your mum. Can we also extend our sincere gratitude for choosing Precious Metal and hope you enjoy that fantastic BMW 2 Series!. Kindest regards, Mat, Chris & all of the team.

Rated 5 out of 5 stars

Quality car dealership

Really nice experience. Family run and Mat was helpful from first contact all the way through to completion. Travelled 2 hrs based on reviews and detailed ads and got a fantastic car

July 17, 2024
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Reply from Precious Metal

Hi Imarni, it was a genuine pleasure to meet you and we're delighted to receive your kind feedback, thank you! I shall ensure the rest of the PRECIOUS METAL team receive your accolade. Wishing you the very best in your amazing new BMW 2 Series Gran Coupe and if myself or any of the team can assist in any way, please don't hesitate to get in touch! Sincere kind regards, Mat, Chris & all of the team!

Rated 5 out of 5 stars

Fantastic experience with Chris

Fantastic experience with Chris, bought my range rover with him and it's been a perfect process. The start of a good friendship and will be using him when it comes to upgrading the car and getting something new.

July 5, 2024
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Reply from Precious Metal

Hi Jamie, thank you so much for the opportunity to organise your beautiful new Range Rover Evoque! Our client experience is what has always been at the forefront of our business, so it's incredibly gratifying to receive such kind praise. If we can assist in any way ongoing, please don't hesitate to get in touch! With kindest regards, Chris, Mat, Iso and all the team at Precious Metal.

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish, very friendl and couldn’t have helped more. Constantly kept in touch throughout the process whether there was an update or not and answered all questions. Really good experience and would definitely recommend them to anyone who is looking to buy a car! I would never go back to a main dealer after buying from yourselves.

July 10, 2024
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Reply from Precious Metal

Hi Danny/Atalanta and thank you very much for your brilliant feedback that is fantastically appreciated! It was a genuine pleasure to meet you both and we sincerely hope that you thoroughly enjoy your wonderful new Tesla Model 3! Thank you for your greatly appreciated business and please don't hesitate to get in touch if we are able to be of any future assistance. Kindest regards, Mat, Chris and all at Precious Metal

Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish. All done and dusted in 4 days. Really friendly approach to car sales - which is refreshing :-) Would highly recommend to anyone. Thanks gents - much appreciated

July 10, 2024
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Reply from Precious Metal

Hi Gary and thank you so much for your amazing comments that really do mean everything to us and our team. We were delighted to meet you and Ben and thank you once again for choosing Precious Metal. If I or any of our team can be of any further assistance, please don't hesitate to get in touch! With sincere best regards, Mat, Chris & all at Precious Metal

Rated 5 out of 5 stars

I can’t recommend enough

I can’t recommend this company enough. It seems hard to find a trustworthy company to buy a second hand car from but I felt well taken care of from start to finish. Mat responded to all enquiries quickly and has continued to be helpful following the cars delivery. Nothing seems to be too much trouble and I will definitely be using them again and recommending to family / friends. Nice to have a positive car buying experience and be able to share that.

June 27, 2024
Unprompted review
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Reply from Precious Metal

Hi Phil/Emma and thank you very much for your brilliant feedback that I have passed on to the whole team! It was a genuine pleasure to meet you both and we wholeheartedly hope that you thoroughly enjoy your wonderful new Tesla Model 3!. Thank you for your greatly appreciated business and please don't hesitate to get in touch if we are able to be of any future assistance. Kindest regards, Mat, Chris and all at Precious Metal.

Rated 5 out of 5 stars

Highly recommend!

I would highly recommend purchasing your car from this lobely family run company. They are very professional thoughout and actually care about you and guide you though the purchase with honesty. They go above and beyond in their service before during and after your purchase unlike some larger corporate companies.

June 29, 2024
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Reply from Precious Metal

Hi Louise and in the first instance, can we thank you sincerely for taking the time to share your buying experience with us. Although we say it constantly, can we express our unwavering gratitude for you appreciated feedback. We truly believe success to be found in outstanding customer care and we're delighted that we met your expectations. Wishing you many happy, safe & enjoyable miles ahead in your superb new Jaguar E-Pace and if we can be of any further assistance, simply get in touch! Mat, Chris and all of the Precious Metal team.

Rated 5 out of 5 stars

A car company you can trust 100%

Absolutely fantastic experience from start to finish this company goes above and beyond and mat is just a top man and nothing was to much trouble even picking me up from the train station. I would encourage anyone who is looking for a new car to give this company and mat a ring ⭐️⭐️⭐️⭐️⭐️

June 22, 2024
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Reply from Precious Metal

Hi Dean and a huge thanks for taking the time to leave us your kind accolade that is greatly appreciated! It was great to meet you and can I thank you once again for choosing Precious Metal to organise your new car. We all hope you and your family thoroughly enjoy your amazing Mercedes GLA and if we can of any further assistance, please don't hesitate to get in touch! With best regards and thanks, Mat, Chris all of the Precious Metal team

Rated 5 out of 5 stars

Fabulous customer service from start to…

Fabulous customer service from start to finish couldn’t be happier with my new wheels 😊

June 10, 2024
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Reply from Precious Metal

Hi Angela, thank you so much for your kind feedback regarding your experience with us. It was an absolute pleasure to meet you and thank you so much for travelling all the way from Liverpool to come and see us. It goes without saying that if you need us for anything further, please just drop us a line and thank you so much for choosing Precious Metal for your new stunning BMW 2 Series Gran Coupe. Take care & drive safe , Chris, Mat and all of the team.

Rated 5 out of 5 stars

10/10 service Chris couldn't have been…

10/10 service Chris couldn't have been anymore helpful and went out his way to make sure the handover went smooth as possible. Family owned business and it shows they really do take pride in what they do. Car was better than I imaged no faults! Thanks so much again :)

June 7, 2024
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Reply from Precious Metal

Hi Clarisse and a huge thank you for your kind accolade of our service that is greatly appreciated! Can I also say what a pleasure it was to make your acquaintance and thank you once again for choosing Precious Metal to organise your new car. We all hope you thoroughly enjoy your amazing Range Rover Evoque and if we can be of any further assistance, please don't hesitate to get in touch! With sincere best regards and thanks, Chris, Mat and all of the Precious Metal team.

Rated 5 out of 5 stars

Chris is on it!

Chris is on it! He communicates!

This is the 2nd vehicle experience from Precious Metal. From calling Chris, to enquire & discuss my options on changing my car to having the paperwork (docusign) all in place and the car exchange date confirmed, was 4 days and that included a bank holiday Monday.

Nothing is too much trouble. Efficient. Polite. On it! Doing and delivering above and beyond.

My new vehicle was delivered by Chris on Thursday and my old vehicle, driven way.

It was the easiest car swap arrangement ever!

I was originally recommended Precious Metal by my Accountant and I’ve recommended and shall continue to recommend Precious Metal to others.

If you want superb service, no other choice

June 7, 2024
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Reply from Precious Metal

Hi Diane, great to see you again and thank you for allowing Precious Metal to organise you yet another car! All of the team hope you thoroughly enjoy the amazing Range Rover Evoque and we look forward to being of service to you again in the future! Sincere best regards, Chris, Mat & all at Precious Metal.

Rated 5 out of 5 stars

The best of the best!!

Matt and Chris were amazing from the off…The experience from enquiry to Viewing to Purchasing was a pleasure and could not recommend these gents enough! If you’re in the market for a new vehicle then id highly recommend looking at the quality collection precious metal have to offer.
They are the best at what they do with the best vehicles at competitive prices.
Coffee is on point too :D
Will definitely be doing business again!
Thank you
Dalton

May 24, 2024
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Reply from Precious Metal

Hi Dalton and what a genuine pleasure it was to meet you and thank you for allowing Precious Metal to organise your amazing new Land Rover Disco Sport! We are all thrilled you enjoyed your buying experience (and the fact we make a top brew!)! We very much look forward to assisting in any way possible and we hope you thoroughly enjoy you fantastic new car. Kindest regards, Mat, Chris & all of the Precious Metal team.

Rated 5 out of 5 stars

Fantastic service

Not your normal car dealership, Chris went out and sourced a vehicle for us after the one we saw on their site got sold. Nothing was to much trouble great customer service, on collection Chris’s passion to ensure the car buying experience is taken at your pace and not just a quick sale. I would definitely purchase again from precious metal and would 100% recommend them to others.

May 17, 2024
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Reply from Precious Metal

Hi David, thank you very much for your kind review and it's fantastic to hear you thoroughly enjoyed our client service and your amazing new Jaguar E-Pace! It was a genuine pleasure to meet you and can we extend our sincere gratitude for choosing Precious Metal. Kindest regards, Chris, Mat & all of the team.

Rated 5 out of 5 stars

Excellent company - could not recommend highly enough

If you are wanting an excellent, quality vehicle with trustworthy, no pressure sales, you need look no further than Precious Metal Prestige Motors.
Rather than a large, target driven company, Chris & Mat base their whole business ethos & reputation on the satisfaction of their customers.
Having gone with my husband to buy his new car, we had no hesitation in returning to change my car.
We could not recommend this company highly enough.

May 14, 2024
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Reply from Precious Metal

Hi Cheryl, it was great to see you and Kevin so soon after Kevin collected his car the other week! Thank you so much for a second opportunity to organise your new car and we cannot duly express our gratitude enough. We hope you enjoy being a newly inducted member to the Jaguar owners club and your fantastic E-Pace provides many happy and safe miles ahead. With sincerest regards, Mat, Chris & all at Precious Metal

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