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Good customer service. I hadn't heard anything from Preloved after 10 days so I sent an email. They responded to me very quickly after checking the Royal Mail tracking and finding that the parcel had... See more
Found using preloaded tec to sell my old mobile phone really easy and straightforward, they offered a good fair price. Communication was excellent, letting me know they had received my phone and then... See more
Company replied
Process was more or less exactly as described. The need to do a complete factory reset came as a surprise and prompted several views of a u tube vide before getting it done. Not difficult. Asked to... See more
Company details
About Preloved Tech
Written by the company
Prelovedtech.co.uk is a technology recycling business located Telford, Shropshire providing customers with the best prices to ethically recycle and sell their unwanted tech including;
> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles
Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;
Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.
Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.
Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.
Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.
We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.
We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.
We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.
Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.
> Mobile phones
> Tablets
> Laptops
> Smartwatches
> MacBooks
> Games consoles
Our simple four step process makes it super easy to recycle and sell your unwanted gadgets to Preloved Tech;
Step One: Instant Online Price
Simply visit prelovedtech.co.uk and locate your device from our extensive catalogue. Select your devices specification and condition from the grading options and get and instant price.
Step Two: Pack your device
Once your sale is confirmed we will send you a FREE shipping pack to send in your device(s). Simply pack it up and fix the shipping label to the front.
Step Three: Post your device
Once your device is securely packed, simply drop it off at your local post office. Royal Mail will then safely transport your device to us for testing.
Step Four: Receive your payment
Once we have received and tested your device, you payment will be sent via the method chosen when registering your sale, either PayPal or BACS.
We are an open and honest business, ensuring we keep our customers updated every step on the way from the initial recycling submission right through to payment. These continual efforts in providing this high level of customer service has resulted in our 5-star Trustpilot rating.
We are an ethical business committed to actioning climate change. For every device recycled in through our website we plant a tree and reduce carbon pollution. We are building the Preloved Forest with an aim of planting 2,500 trees each year and reducing 50tonnes of carbon pollution.
We were awarded the Best Digital Biz 2022 award by BizBubble in February 2022 as well as being shortlisted into the final for Start-up of the Year at the 2021 Mobile Industry Awards.
Preloved Tech provide you with the best way to recycle your unwanted tech, and secure market leading prices in the process. Please feel free to Send us an Email should you have any questions.
Contact info
Unit 1d, Ni Park, Newport, TF10 9LH, Shropshire, United Kingdom
- 01952 790698
- sales@prelovedtech.co.uk
- prelovedtech.co.uk
4.7
Excellent
484 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful from start to finish
Helpful from start to finish.
Quick service.
Kept in touch with me to let le know the progress
March 12, 2024
Great experience all the way through
From start to finish the website was easy to understand and use
Selling my iPad took minutes
Labels to send off arrived within days
E mail to say the product was as described and that payment would be in my account within days
Excellent service throughout. Well impressed.
March 8, 2024
Easy simple to recycle my phone paid…
Easy simple to recycle my phone paid out promptly
March 8, 2024
Great from start to finish
Great from start to finish. Got a very good quote for my old phone, asked for a prepaid envelope, arrived pretty quickly. Sent my old Phone of the next day and within 10 days got paid. Marvellous
March 5, 2024
Fantastic company
Fantastic company, easy to use, great communication, will happily use again, thank you :D
March 4, 2024
PRELOVED TECH
Contacted preloved tech via compare site they sent me prepaid envelope notified when they received notified when phone was being check and notified when payment was due and voila within 24 hrs in the bank great service 👍
February 22, 2024
Unprompted review
Simple process
February 8, 2024
They fulfil their promises
They fulfil their promises. I have used other companies in the past who pay less than they quote. So I was pleasantly suprised to receive the promised amount quoted and quickly. Would definitely recommend.
February 16, 2024
Unprompted review
first class service
February 13, 2024
Seel my unwanted phone
Web site straight forward great service and fast payment for phone
February 2, 2024
Excellent service
Gave a good value quote for my phones. Kept me updated with emails & money was in my account before I knew it! Excellent service.
February 8, 2024
Selling my phoes
My daughter recommended you. I'm techno phobic, h ha but this was so easy to do. Many thanks for buying my phones
February 8, 2024
Great very fast sending the pre paid…
Great very fast sending the pre paid packaging and pain straight away.
February 7, 2024
Contacted Matt at Preloved Tech about a…
Contacted Matt at Preloved Tech about a replacement iPone Xr and once again he’s come up with the goods having previously had a 6 and a 8s from him. This phone is exactly as described A1 condition and honestly it looks brand new . A fantastic prompt service and amazing value for money.
Thanks Matt and the team at PreLoved
Gus
February 6, 2024
Unprompted review
Dodgy
Dodgy. Firstly an as-new iphone miraculously had 2 chips on the case when it arrived that were not there when it was sent. Make sure you take pics before sending anything. Secondly agreed on a price of £36, they only sent £35. Use someone else.
February 2, 2024
Unprompted review
Reply from Preloved Tech
Hello,
Thanks for your review, we do encourace honesty in customer reviews and the very few 1-star reviews are carefully assessed to ensure we maintain our very high standards and are replied too with the same level of honesty to bring balance to the review.
I have looked at your order, and I can see our technician did note some cosmetic defects to the device which were communucated to you with photos in an email. We did have to downgrade the offer price to £36 in line with the condition, as you correctly stated, and we also offered to send you device back completely free of charge if you didnt agree with the revised offer so you werent out of pocket. We never hold customers to ransom, hence always offering to send devices back free of charge.
You accepted the regraded price, and this was paid the same day. I have checked the bank records and can confirm an error in payment and £35 was sent to you instead of £36. This was purely a miss-key by our finance team, the missing £1 will be sent to you when the office opens.
I do apologoise that on this occasion the process hasnt gone smoothly for you, and we will use this case to provide further in house training for our team. Customer service is of a high priority to us, hence our very good feedback score across all platforms.
Thanks again for your feedback.
Matt
Simple to use and prompt payment
January 26, 2024
Easy and efficient process to sell my phone
The whole process is really easy and quick.
January 26, 2024
As soon as I contacted pre loved tech…
As soon as I contacted pre loved tech they was amazing and very helpful with exactly what I was looking for, the price they offered me was much better than anywhere else. As soon as I received my phone I checked it and it was exactly in the perfect condition it was described to me. Would 100% recommend.
January 26, 2024
Unprompted review
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