Very disappointed. Asking an injured person (in carry accident) who also has to stay at home with her father (who's got dementia and recently had a cardiac arrest) to travel from swindon to Oxford for... See more
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Premex omitted to give Medicolegal examining doctor my address so he had no idea, from Birmingham to London which office would be near for me. Lots of emails for us to sort out. Premex asked for... See more
Company replied
Doctor or examiner was open and allowed me to express myself well to him. He patiently listened to my narration and compared to the information he has. Then he took me through some tests. Process was... See more
Company replied
After not good at start, complaint to my insurance co. Things bucked up. Given an appt. With a 2nd specialist which was beginning November, now awaiting outcome, awaiting outcome and some results. Ac... See more
Company replied
Company details
Written by the company
Premex Services is the UK's largest provider of medico-legal reports used to assist in the resolution of personal injury claims, working with a nationwide panel of medical experts. Headquartered in Bolton, Premex Services offers customer-focused solutions delivered with convenience, speed, innovation and quality. Premex Services is proud to be a MedCo Tier 1 agency.
Contact info
Premex House, Futura Park, BL6 6PG, Horwich, United Kingdom
- 01204 478 300
- mail@premex.com
- premexservices.co.uk
3.4
Average
994 reviews
Hasn’t replied to negative reviews
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very professional.
very professional, the doctor listened to me and treated me with care and consideration
November 7, 2023
Reply from Premex Services
Hi Lisa
Thank you for taking the time to leave a 5* review!
I am pleased you felt listened to at your appointment.
Kind regards
Helen
Straight forward made to feel welcome…
Straight forward made to feel welcome and listened to
November 15, 2023
Reply from Premex Services
Good Afternoon
Thank you for leaving a 5-star review.
I am glad that you were made to feel welcome and listened too.
Kind Regards
Kelly
Excellent service
November 15, 2023
Reply from Premex Services
Good Morning
Thank you for leaving a 5-star review.
I am glad you had a good experience with Premex.
Kind Regards
Kelly
Great doctor
November 15, 2023
Reply from Premex Services
Good Morning
Thank you for leaving a 5-star review.
I am glad you had a good experience with the medical expert.
Kind Regards
Kelly
Poor communication
I went to the appointment cancelled work, lost over £600 by the time I had paid for the venue and rolled all the classes and paid for travel only to have the consultant not be there. Premex hadn’t told them the appointment was confirmed despite confirming it with me.
November 3, 2023
Poor wait times and poor excuses
It took 3.5 months for the report to be completed. Due to apparently being unable to open a file from a chiropractor and despite being sent the files 7 times in accessible files
November 15, 2023
Reply from Premex Services
Good Morning,
Thank you for taking the time to leave a review.
I am sorry that you felt the service received was slow, a review of your file has been undertaken and I can see that your report was received yesterday.
If we can be of any further assistance please contact us on trustpilot@premex.com
Kind Regards
Kelly
Reply from Premex Services
Good Morning
Thank you for leaving a 5-star review.
I am glad you had a good experience with Premex.
Kind Regards
Kelly
Very helpfull company
November 15, 2023
Reply from Premex Services
Good Morning
Thank you for leaving a 5-star review.
I am glad you had a good experience with Premex.
Kind Regards
Kelly
Reply from Premex Services
Good Morning
Thank you for leaving a 5-star review.
I am glad you had a good experience with Premex.
Kind Regards
Kelly
Reassuringly helpful when required
Helpful, accommodating and professional in dealing with, and during, a stressful period.
November 14, 2023
Reply from Premex Services
Good Morning
Thank you for leaving a 5-star review.
I am glad you had a good experience with Premex.
Kind Regards
Kelly
Very slow and bad service
November 15, 2023
Reply from Premex Services
Good Morning
Thank you for taking the time to leave a review.
I am sorry you feel that you had a bad experience with us. I can see that your report was sent to your solicitors yesterday. If you require further assistance please contact us on trustpilot@premex.com
Kind Regards
Kelly
A painless experience
Easy to follow instructions, the specialists I saw made me very comfortable, I also understood all the procedures and forms.
November 15, 2023
Reply from Premex Services
Hi Peter
Thank you for leaving a 5-star review. I am happy to hear you were made to feel comfortable at your appointment and had a painless experience with us.
Kind regards
Sarah
Great quick
November 15, 2023
Reply from Premex Services
Hi Alicia
Thank you for taking time to leave a 5-star review!
Kind regards
Sarah
Excellent Customer Service
Excellent Customer Service. Polite and welcoming. Really made a difference. Absolutely lovely !
November 13, 2023
Reply from Premex Services
Hi Rita
Thank you for your 5 star review!
Kind regards
Sarah
Reply from Premex Services
Hi Sara
Thank you for taking time to leave a 5-star review!
I am pleased to hear your experience with us was excellent.
Kind regards
Sarah
Well looked after
November 14, 2023
Reply from Premex Services
Hello
Thank you for leaving a 5* review!
Kind regards
Helen
Appointment started 1hr and 20 minutes…
Appointment started 1hr and 20 minutes late as Dr was treble booked
November 14, 2023
Reply from Premex Services
Good Afternoon Tanya
Thank you for taking the time to leave a review.
I am sorry to hear your experience hasn't been a positive one and your appointment was delayed, your feedback is important to us to help us improve our services and our clients experience. I will pass on your comments to the relevant department to look into this.
If you would like to discuss this further or have any queries, please contact me direct by emailing trustpilot@premex.com
Kind Regards
Kelly
Slow corespondance
November 14, 2023
Reply from Premex Services
Hi
Thank you for taking the time to leave a review.
Could you please provide further information by emailing me direct on trustpilot@premex.com so we can look into this further and review our processes where necessary.
Kind regards
Helen
Reply from Premex Services
Hello Gary
Thank you for leaving a 5* review.
Kind regards
Helen
No empathy
No empathy, very rude doctor didn’t want to listen to what I had to say. Absolutely a waste of time.
I saw a doctor at crofton surgery months ago who was very caring, patient and took his time to listen to what I had to say. (I’m guessing those notes have been lost) it was the same question air so not sure why I got sent again for the same thing.
After crofton ms doctor who was incredible to be then be sent to an other doctor in Wakefield whose attitude was terrible.
November 13, 2023
Reply from Premex Services
Hi Jessica
Thank you for taking the time to leave a review.
I am sorry to hear your experience hasn't been a positive one, your feedback is important to us to help us improve our services and our clients experience. I will pass on your comments to the relevant department to look into this.
If you would like to discuss this further or have any queries, please contact me direct by emailing trustpilot@premex.com
Kind regards
Helen
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