Very disappointed. Asking an injured person (in carry accident) who also has to stay at home with her father (who's got dementia and recently had a cardiac arrest) to travel from swindon to Oxford for... See more
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Premex omitted to give Medicolegal examining doctor my address so he had no idea, from Birmingham to London which office would be near for me. Lots of emails for us to sort out. Premex asked for... See more
Company replied
Doctor or examiner was open and allowed me to express myself well to him. He patiently listened to my narration and compared to the information he has. Then he took me through some tests. Process was... See more
Company replied
After not good at start, complaint to my insurance co. Things bucked up. Given an appt. With a 2nd specialist which was beginning November, now awaiting outcome, awaiting outcome and some results. Ac... See more
Company replied
Company details
Written by the company
Premex Services is the UK's largest provider of medico-legal reports used to assist in the resolution of personal injury claims, working with a nationwide panel of medical experts. Headquartered in Bolton, Premex Services offers customer-focused solutions delivered with convenience, speed, innovation and quality. Premex Services is proud to be a MedCo Tier 1 agency.
Contact info
Premex House, Futura Park, BL6 6PG, Horwich, United Kingdom
- 01204 478 300
- mail@premex.com
- premexservices.co.uk
3.4
Average
994 reviews
Hasn’t replied to negative reviews
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Always check information given.
Premex omitted to give Medicolegal examining doctor my address so he had no idea, from Birmingham to London which office would be near for me.
Lots of emails for us to sort out.
Premex asked for medical information already given to them from St Mary's.
I checked forms before realising they already had info and had to let them know.
Think 3 Harley Street doctors abd trips could have been reduced to one. Mr Max Almond
Seemed to be covering all aspects of my injuries.
November 20, 2023
Reply from Premex Services
Hello Brenda
Thank you for taking the time to leave a review, I am sorry your experience hasn't been a positive one.
I will take a look at your file and I will provide you with a direct update.
If you wish to discuss this further, please contact me direct by emailing trustpilot@premex.com
Kind regards
Helen
Milburn House. Dene Street. Newcastle NE1 1LE
I was met at the appointed place and escorted to the consulting room. The Dr was very thorough and explained everything as he went about the assessment. I was escorted back out.
November 13, 2023
Reply from Premex Services
Hi Ivy,
Thank you for your feedback and 5-star review.
I'm pleased you had a good experience at your appointment.
Kind regards
Jonathan
Medical Expert - Psychologist
My appointment was short but result was achieved in that time.
November 10, 2023
Reply from Premex Services
Hi Dorothy,
Thank you for your feedback and review.
I'm pleased the result you were hoping for was achieved at your appointment.
Kind regards
Jonathan
Reply from Premex Services
Hi Morenike,
Thank you for your feedback.
I'm pleased you had a good experience with us.
Kind regards
Jonathan
Reply from Premex Services
Hi John,
Thank you for your review and feedback.
I'm pleased everything was done in the time frame for you.
Kind regards
Jonathan
Great company very informative and on…
Great company very informative and on the ball!
November 17, 2023
Reply from Premex Services
Hi Mrs Hall,
Thank you for your feedback and 5-star review.
I'm pleased you were felt informed during the process with us.
Kind regards
Jonathan
Friendy and understanding doctors.
November 17, 2023
Reply from Premex Services
Hi Christalla,
Thank you for your feedback and 5-star review.
I'm pleased you had a good experience with us.
Kind regards
Jonathan
Very professional yet very friendly
November 17, 2023
Reply from Premex Services
Hi Tom,
Thank you for your 5-star review.
I'm pleased your experience has been a positive one.
Kind regards
Jonathan
Very punctual and reliable
November 17, 2023
Reply from Premex Services
Hi Mrs Watson,
Thank you for your feedback and 5-star review.
I'm glad you had a good experience with us.
Kind regards
Jonathan
The doctor was excellent
November 17, 2023
Reply from Premex Services
Hi
Thank you for your 5-star review.
I'm pleased you had a good experience with us.
Kind regards
Jonathan
Just don’t listenoffered a photo copy result letter of…
I offered a photo copy result letter of my MRI scan and he didn’t want to know also saying he might lose it !!!
This was offered at the end of the consultation
I also told him about my L5 S1 disc out and answer was I don’t need to know that
Which I was not happy about
November 17, 2023
Reply from Premex Services
Hi Scott,
Thank you for taking the time to leave a review.
I am sorry to hear your experience hasn't been a positive one, your feedback is important to us to help us improve our services and our clients experience. I will pass on your comments to the relevant department to look into this.
If you would like to discuss this further or have any queries, please contact me direct by emailing trustpilot@premex.com
Kind regards
Jonathan
Mr shah was very nice made me feel at…
Mr shah was very nice made me feel at ease examined my wrist and documented my accident thorough
November 16, 2023
Reply from Premex Services
Hi Sharon
Thank you for taking the time to leave a review.
I am pleased you felt at ease at your appointment and we will provide this feedback to the expert.
Kind regards
Amy
Very welcoming and professional.
November 14, 2023
Reply from Premex Services
Hi Christopher
Thank you for your 5-star review!⭐
I am pleased you felt welcome and had a good experience.
Kind regards
Amy
Schedule went over time
Schedule went over time, not enough time to explore the Medical History properly, eventhough I was 15 minutes early for the appointment.
Meanwhile, after 9 weeks have passed, the Medical Report is not ready,and don't know how to access it.
Disappointed to say the least,However the Doctor and the Secretary that I saw on the day were most professional and I appreciate their assistance.
November 16, 2023
Reply from Premex Services
Hi Maurice
Thank you for taking the time to leave a review, your feedback is important to us.
I am sorry you felt there was not enough time at your appointment. I can confirm we have received your medical report and it has been sent to your solicitors.
We will pass the feedback on to the expert regarding their professionalism.
Kind regards
Amy
Reply from Premex Services
Hi Richard
Thank you for taking the time to leave a review.
I am pleased to hear you have had a great experience!😊
Kind regards
Amy
Very professional and courteous treated…
Very professional and courteous treated like a long lost friends
November 16, 2023
Reply from Premex Services
Hi Dorothy
Thank you for your 5-star review!
I am pleased you had a great experience.
Kind regards
Amy
I feel the service is not supportive or informed…
I feel the service is not supportive or informed. Every time I have attempted to seek further clarity / information (i.e., expert cv's) Premex have been unable to help and have referred me back to my solicitor every time. Premex are referring and arranging appointments with the wrong experts and failing to provide an informed process for the purposes of an important personal injury claim.
November 16, 2023
Reply from Premex Services
Hi Kavshika
Thank you for taking the time to leave a review, your feedback is important to us.
I am sorry to hear you feel you have not been provided with the information you required.
Please can you contact me directly on trustpilot@premex.com to discuss this further and provide details so this can be looked into further for you.
Kind regards
Amy
Good service and hospital but The phone…
Good service and hospital but The phone customer service was not good.
November 16, 2023
Reply from Premex Services
Hi Jose
Thank you for taking the time to leave a review.
I am pleased you received great service at the hospital. Your feedback is important to us to look at ways we are able to improve.
Kind regards
Amy
I was treated with respect and the…
I was treated with respect and the optical staff were superb 😊
November 16, 2023
Reply from Premex Services
Hi Derek
Thank you for your 5-star review!
I am pleased your appointment went well and we will provide this feedback to the expert!😊
Kind regards
Amy
I got an appointment with all the…
I got an appointment with all the details I needed to attend.
October 31, 2023
Reply from Premex Services
Hi Ellen
Thank you for taking the time to leave a review.
I am pleased you received a suitable appointment!
Kind regards
Amy
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