Very disappointed. Asking an injured person (in carry accident) who also has to stay at home with her father (who's got dementia and recently had a cardiac arrest) to travel from swindon to Oxford for... See more
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See what reviewers are saying
Premex omitted to give Medicolegal examining doctor my address so he had no idea, from Birmingham to London which office would be near for me. Lots of emails for us to sort out. Premex asked for... See more
Company replied
Doctor or examiner was open and allowed me to express myself well to him. He patiently listened to my narration and compared to the information he has. Then he took me through some tests. Process was... See more
Company replied
After not good at start, complaint to my insurance co. Things bucked up. Given an appt. With a 2nd specialist which was beginning November, now awaiting outcome, awaiting outcome and some results. Ac... See more
Company replied
Company details
Written by the company
Premex Services is the UK's largest provider of medico-legal reports used to assist in the resolution of personal injury claims, working with a nationwide panel of medical experts. Headquartered in Bolton, Premex Services offers customer-focused solutions delivered with convenience, speed, innovation and quality. Premex Services is proud to be a MedCo Tier 1 agency.
Contact info
Premex House, Futura Park, BL6 6PG, Horwich, United Kingdom
- 01204 478 300
- mail@premex.com
- premexservices.co.uk
3.4
Average
994 reviews
Hasn’t replied to negative reviews
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I found the company very professional…
I found the company very professional and I felt valued as a customer.
November 22, 2023
Reply from Premex Services
Good Afternoon Malcolm
Thank you for leaving us a review today, I am pleased you received great service. We always try to provide our best service possible!
Kind regards
Claire
Reply from Premex Services
Good Afternoon Samreen,
Thank you for leaving us a 5* review, we are happy to hear you received great customers from us, this is always our aim.
Kind regards
Claire
Just very professional and friendly
October 25, 2023
Reply from Premex Services
Good Afternoon,
We appreciate your feedback and are delighted to know you had a positive experience with us.
Kind regards
Reply from Premex Services
Good Afternoon,
I am pleased you received great service. We always try to provide our best service possible!
Thank you for taking the time to leave us a review.
Thanks
Very straightforward
November 21, 2023
Reply from Premex Services
Hi Sandra
Thank you for taking time to leave a 5* review!
Kind regards
Sarah
Reply from Premex Services
Hi Steven
Thank you for leaving us a 5-star review!
I am pleased to hear we were able to offer you good communication and instructions.
Kind regards
Sarah
Reply from Premex Services
Hi Lovepreet
Thank you for taking time to leave a 5-star review!
Kind regards
Sarah
Very friendly and welcoming staff
Very friendly and welcoming staff. Its a Lovely looking place with a great comfortable waiting area.
November 18, 2023
Reply from Premex Services
Hi Steve
Thank you for taking time to leave a 5-star review.
I am happy to hear our staff were friendly and welcoming.
Kind regards
Sarah
Link to change appointment didn't work
Link to change appointment didn't work. I sent several emails to the address given for when there is an issue with the link, informing them. All the emails were completely ignored! Secondly, they don't contact you to arrange a mutually agreeable appointment either. When I was sent another appointment date and time, the link worked. I needed to change the date. For me the link was pointless because the only options available to change the appointment were times on the same day, not other dates!
After having emails ignored previously I decided to telephone to change the appointment. The woman was polite and helpful and changed it for me. Unfortunately, when I went to my appointment, I sat there for over 30 minutes after my allotted time. I managed to speak to the consultant to ask when I will be seen, because I had been waiting so long. He didn't have me on his list. He didn't receive any paperwork either. Thankfully, he did see me by slotting me in. But I spent the first 8 minutes lookong for and showing emails confirming the appointment made by Premex and from the person who requested the consultation. Because of the mix up, I felt the appointment was rushed and not everything was discussed.
So my experience with Premex is not good on both occasions I've had dealings with them.
November 22, 2023
Reply from Premex Services
Hi Dianne
Thank you for taking the time to leave a review and for providing feedback. I am sorry to hear that your experience hasn’t been a positive one. I will pass your feedback on to the relevant team to investigate the issues you have raised and see how we can improve our service further.
In the meantime if we can help with anything further please email me direct at trustpilot@premex.com
Kind regards
Sarah
Premex app
Convenient venue.
Appointment time arranged with good time
Staff at venue polite and organised
Consultant made a comprehensive examination
November 20, 2023
Reply from Premex Services
Hi Don
Thank you for leaving a 5-star review!
I am pleased to hear you had a good experience with us.
Kind regards
Sarah
Excellent professional service,,quick…
Excellent professional service,,quick appointments and pre appointment advice,,friendly staff and professionals.
November 21, 2023
Reply from Premex Services
Hi Shofiq
Thank you for taking time to leave a 5-star review!
I am pleased to hear you found our service and staff professional and friendly.
Kind regards
Sarah
Bad bad company
Communication and organisational skills horrendous. One hand doesn't know what the other is doing. I would never use this company by choice
November 21, 2023
Reply from Premex Services
Hi Deborah
Thank you for taking time to leave a review and provide feedback.
We always try to offer the best service possible and we are sorry you feel this was not provided.
In order to help us understand a little more about your experience with us please could you send us further details to trustpilot@premex.com
Kind regards
Sarah
Cannot contact you by telephone and I…
Cannot contact you by telephone and I do not use a computer. Yesterday you sent me through an appointment for 14th November ??????
Les clark
November 21, 2023
Reply from Premex Services
Hi Les
Thank you for taking time to leave a review.
I will take a look at your file and I will provide you with a direct update.
If you wish to discuss this further, please contact me direct by emailing trustpilot@premex.com
Kind regards
Sarah
After numerous cancellations etc i…
After numerous cancellations etc i eventually decided to travel 20 miles twice for a 5 minute chat with a consultant
November 21, 2023
Reply from Premex Services
Hi Zaid
Thank you for taking time to leave a review.
We are sorry to hear that your experience with us was not a positive one. We will pass on your review to help us improve our service.
Kind regards
Sarah
professional!
November 21, 2023
Reply from Premex Services
Hi Shahpoor
Thank you for leaving a 5-star review!
Kind regards
Sarah
I had a traffic accident on 25 November…
I had a traffic accident on 25 November 2021 and have had three medical appointments since via Premex.
The first one resulted in a report with glaring errors, as did the second in September 2022; the second one has still not been amended.
My third consultant appointment was on 2 June this year and I am still waiting for the report.
I have had no treatment whatsoever since my accident.
November 20, 2023
Reply from Premex Services
Hi Jane
Thank you for taking time to leave a review and provide feedback.
We are sorry to hear there has been inaccuracies within your report, we will provide feedback to the relevant department.
I can see your report should now be with your Solicitors.
If we can be of any further assistance please email trustpilot@premex.com
Kind regards
Sarah
Reply from Premex Services
Hi Sunday
Thank you for leaving a 5* review!
Kind regards
Helen
My experience was great
November 16, 2023
Reply from Premex Services
Hello Sheila
Thank you for the review.
I am pleased to hear you have had a great experience.
Kind regards
Helen
Premex is so much on time and their…
Premex is so much on time and their services are so perfect that anybody would wish to go through, I'm so proud of premex, thanks
November 20, 2023
Reply from Premex Services
Hello Sunday
Thank you for leaving a 5* review.
I am pleased you have been happy with the service we have provided.
Kind regards
Helen
The doctor was great and the…
The doctor was great and the information was relayed perfect
November 20, 2023
Reply from Premex Services
Hi Liam
Thank you for taking the time to leave a 5* review!
Thank you
Helen
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