Premex omitted to give Medicolegal examining doctor my address so he had no idea, from Birmingham to London which office would be near for me. Lots of emails for us to sort out. Premex asked for... See more
Company replied
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Doctor or examiner was open and allowed me to express myself well to him. He patiently listened to my narration and compared to the information he has. Then he took me through some tests. Process was... See more
Company replied
Disgusting doctor at the Reading branch. The so called doctor Patel, and absolute disgrace. Rather than examin you fully he just asks to fill a form and gives his verdict on assumption following a s... See more
After not good at start, complaint to my insurance co. Things bucked up. Given an appt. With a 2nd specialist which was beginning November, now awaiting outcome, awaiting outcome and some results. Ac... See more
Company replied
Company details
Written by the company
Premex Services is the UK's largest provider of medico-legal reports used to assist in the resolution of personal injury claims, working with a nationwide panel of medical experts. Headquartered in Bolton, Premex Services offers customer-focused solutions delivered with convenience, speed, innovation and quality. Premex Services is proud to be a MedCo Tier 1 agency.
Contact info
Premex House, Futura Park, BL6 6PG, Horwich, United Kingdom
- 01204 478 300
- mail@premex.com
- premexservices.co.uk
3.5
Average
993 reviews
Hasn’t replied to negative reviews
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No appointment booked with the…
No appointment booked with the Consultant and no Medical records sent either- even though I had confirmation on my phone that it had been booked!!!!
November 23, 2023
Reply from Premex Services
Hello Patricia
Thank you for leaving a review and I apologise your experience hasn't been a positive one.
I would like to apolgoise for the confusion with the appointment booked with the medical expert. I can see this was quickly resolved by the staff at our office following your phone call to us and can see things have gone smoothly since.
If you wish to discuss this further, please contact me direct by emailing premex@trustpilot.com
Kind regards
Helen
Poor communication
Poor communication. Dr was rude. He ran 45 minutes late. We also had to travel 50mins with travel anxiety. Rude staff on phones when appointment isn't convenient. They don't realise the case has gone on for 5 years.
November 27, 2023
Reply from Premex Services
Hi Mrs Capel
Thank you for taking the time to leave a review, your feedback is important to us to help us improve our services.
Firstly I would like to apologise your experience hasn't been a positive one.
I will look into the file and will send you a separate email. If you wish to discuss this further, please contact me direct by emailing premex@trustpilot.com
Kind regards
Helen
Reply from Premex Services
Hi Isabelo,
Thank you for your review and feedback.
I'm pleased you received smooth service from us.
Kind regards
Jonathan
Reply from Premex Services
Hi
Thank you for your review and feedback.
I'm pleased you were satisfied with our service.
Kind regards
Jonathan
Reply from Premex Services
Hi Andrew,
Thank you for your review and feedback. All feedback we receive helps us to improve our services.
I can confirm your report has now been forwarded to your Solicitors. If you have any further questions, please do not hesitate to contact us via trustpilot@premex.com.
Kind regards
Jonathan
They were approachable and helpful when…
They were approachable and helpful when I was unable to make the arranged appointment, the staff member was very understanding and immediately arranged an other appointment
November 15, 2023
Reply from Premex Services
Hi Katrina,
Thank you for taking the time to leave a review.
I'm pleased we were able to help when you couldn't make your appointment.
Kind regards
Jonathan
Fast friendly service was seen on time
November 21, 2023
Reply from Premex Services
Hi Andrew,
Thank you for your feedback and 5-star review.
I'm glad you had a good experience with us.
Kind regards
Jonathan
Was made to feel welcome and greeted in…
Was made to feel welcome and greeted in a warm friendly manner. Was made to feel at ease, during my consultation, and was pleased that my daughter was allowed to accompany me all the time.
November 24, 2023
Reply from Premex Services
Hi Linda,
Thank you for your 5-star review and feedback.
I'm pleased you had a good experience at your appointment.
Kind regards
Jonathan
Reply from Premex Services
Hi Annabelle,
Thank you for your feedback and 5-star review.
I'm glad you had a good experience with us.
Kind regards
Jonathan
Yeah very fast and efficient and the…
Yeah very fast and efficient and the consultant was very friendly
November 23, 2023
Reply from Premex Services
Good Morning Oliver,
Thank you for taking the time to leave a review, I am pleased you received great service. We always try to provide our best service possible!
Kind regards
Claire
Very good people and so polite
November 23, 2023
Reply from Premex Services
Good Morning Firas,
We are so grateful for your kind words and 5-star rating!
Kind regards
Claire
A doctor that has the time to listen to…
A doctor that has the time to listen to the patient, and give good advice. It has made me happy.
November 8, 2023
Reply from Premex Services
Good Morning Simon
I am pleased you received great service. We always try to provide our best service possible.
I will pass your feedback onto the medical expert.
Kind regards
Doctor or examiner was open and allowed…
Doctor or examiner was open and allowed me to express myself well to him. He patiently listened to my narration and compared to the information he has. Then he took me through some tests. Process was simple and quick. And booking of thr appointment was longer though but I realised it gave me enough time to prepare. Premex chose a bit closer medical center for my examination.
November 23, 2023
Reply from Premex Services
Good Morning
Thank you for taking the time to leave a review, We appreciate your feedback and are delighted to know you had a positive experiance.
We will pass your feedback on to the medical expert.
Kind regards
Claire
Reply from Premex Services
Good Morning
Thank you for leaving us a review today, we are sorry to hear that you feel we provided a poor customer service.
I will review your file and ensure any required feedback is provided to improve this area.
If you have any further questions, please do not hesitate to contact me via trustpilot@premex.com
Kind regards
Claire
Very professional but friendly
November 22, 2023
Reply from Premex Services
Good Morning Gaynor
We are so grateful for your kind words and 5-star rating!
Kind regards
Claire
found them helpful
November 23, 2023
Reply from Premex Services
Good Morning
Thank you for leaving us a review today, I am pleased you received great service. We always try to provide our best service possible!
Kind regards
Claire
Clear communication by email and phone…
Clear communication by email and phone . Prompt appointments within a month of contact.
November 22, 2023
Reply from Premex Services
Good Morning
Thank you for taking the time to leave a review, I am pleased you received great service. We always try to provide our best service possible!
Kind regards
Claire
Very efficient
November 22, 2023
Reply from Premex Services
Good Afternoon,
Thank you for taking the time to leave a review, we are pleased to hear you had a positive experience with Premex.
Thanks
Claire
Was very good experience and felt…
Was very good experience and felt comfortable and understanding like them lot good customer service
November 22, 2023
Reply from Premex Services
Good Afternoon Charlene,
We are so grateful for your kind words and 5-star rating!
I am pleased you received great service. We always try to provide our best service possible!
Kind regards
Claire
I found the company very professional…
I found the company very professional and I felt valued as a customer.
November 22, 2023
Reply from Premex Services
Good Afternoon Malcolm
Thank you for leaving us a review today, I am pleased you received great service. We always try to provide our best service possible!
Kind regards
Claire
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