Premex omitted to give Medicolegal examining doctor my address so he had no idea, from Birmingham to London which office would be near for me. Lots of emails for us to sort out. Premex asked for... See more
Company replied
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See what reviewers are saying
Doctor or examiner was open and allowed me to express myself well to him. He patiently listened to my narration and compared to the information he has. Then he took me through some tests. Process was... See more
Company replied
Disgusting doctor at the Reading branch. The so called doctor Patel, and absolute disgrace. Rather than examin you fully he just asks to fill a form and gives his verdict on assumption following a s... See more
After not good at start, complaint to my insurance co. Things bucked up. Given an appt. With a 2nd specialist which was beginning November, now awaiting outcome, awaiting outcome and some results. Ac... See more
Company replied
Company details
Written by the company
Premex Services is the UK's largest provider of medico-legal reports used to assist in the resolution of personal injury claims, working with a nationwide panel of medical experts. Headquartered in Bolton, Premex Services offers customer-focused solutions delivered with convenience, speed, innovation and quality. Premex Services is proud to be a MedCo Tier 1 agency.
Contact info
Premex House, Futura Park, BL6 6PG, Horwich, United Kingdom
- 01204 478 300
- mail@premex.com
- premexservices.co.uk
3.5
Average
993 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Very unpleasant experience mr…
Very unpleasant experience mr scheinlechnur wasn't interested jn assessing me and decided without checking that I was not injured when I was your all a joke
November 9, 2023
Reply from Premex Services
Hi Jack,
Thank you for taking the time to leave a review and feedback.
I am sorry to hear your experience hasn't been a positive one, your feedback is important to us to help us improve our services and our clients experience.
I have reviewed your file and can see your Solicitors should now be in receipt of the report.
Kind regards
Jonathan
Reply from Premex Services
Hi David
Thank you for your feedback.
I have reviewed your file and your Solicitors should now be in receipt of your report.
Kind regards
Jonathan
Reply from Premex Services
Hi Jackie,
Thank you for your feedback and 5-star review.
I'm glad you had a good experience with us.
Kind regards
Jonathan
Appalling.
Appalling.
These so called medical experts are negligent in their duties regarding who they partner with, and who they reccomend.
I am currently involved in a workplace injury claim with a team of lawyers, and we have been waiting now for two months for the incompetent, unreliable, unprofessional and non responsive "orthopedic examiner" that Premex recommended to send his medical report.
The whole claim has stalled because of Premex partnering, and reccomending this appalling doctor.
Avoid if you can.
December 7, 2023
Reply from Premex Services
Hi Adam,
Thank you for taking the time to leave a review and feedback.
I am sorry to hear your experience with us hasn't been a positive one. I will pass on your comments to the relevant department to look into this.
I can see from reviewing your file that your Solicitors should now be in receipt of your medical report.
Kind regards
Jonathan
Very lovely consultant
Very lovely consultant, however I felt rushed in my responses. He was using dictator phone which didn’t allow me to speak. Report shows this.
November 28, 2023
Reply from Premex Services
Hi Karen,
Thank you for your review and feedback.
I'm sorry you felt rushed at your appointment and will feed this back to the relevant department.
If you have an further questions, please do not hesitate to contact me via trustpilot@premex.com.
Kind regards
Jonathan
Very good service
December 8, 2023
Reply from Premex Services
Hi Theo,
Thank you for your feedback and 5-star review.
I'm please you received good service from us.
Kind regards
Jonathan
Time taken to arrange appointments
December 8, 2023
Reply from Premex Services
Hi
Thank you for taking the time to leave a review and feedback, we are sorry to hear that there were delays in providing a suitable appointment.
We always strive to improve our services so we will consider your feedback
Kind regards
Jonathan
The staff were ver good on time…
The staff were ver good on time appointment the surgeon was very helpful
December 8, 2023
Reply from Premex Services
Good Afternoon,
Thank you for taking the time to leave a review, we are pleased to hear the appointment was a positive experience for you and we will forward the feedback to the medical expert.
Thanks
Claire
They have been very helpful and kept us…
They have been very helpful and kept us updated with the progress .
December 7, 2023
Reply from Premex Services
Good Afternoon,
We are so grateful for your kind words and 5-star rating!
I am pleased you received great service. We always try to provide our best service possible!
Thanks
Claire
They are very professional
They are very professional, dealt with me in a timely manner.they also reply to me very quick.theis service is superb.
December 8, 2023
Reply from Premex Services
Good Afternoon,
I am pleased you received great service. We always try to provide our best service possible!
Thank you for taking the time to leave a review
Thanks
Claire
Reply from Premex Services
Good Afternoon,
Thank you for taking the time to leave a review, I'm sorry your experience with us wasn't a positive one.
We always strive to improve our products and services , I will review your file and ensure any required feedback is provided to improve this area.
If you have any further questions, please do not hesitate to contact me via trustpilot@premex.com
Thanks
Reply from Premex Services
Good Afternoon,
Thank you for leaving us a review today, I am pleased you received great service. We always try to provide our best service possible.
Thanks
Claire
They made me feel stay as I have…
They made me feel stay as I have anxiety they understand how I was feeling an did everything to help me
December 7, 2023
Reply from Premex Services
Good Afternoon,
Thank you for taking the time to leave a review, we are pleased to hear you was made o feel safe at your appointment and help was offered.
We will pass on your positive feedback to the medical expert.
Thanks
Claire
only just received report 8 weeks when…
only just received report 8 weeks when told it would be a week
December 7, 2023
Reply from Premex Services
Good Afternoon,
Thank you for taking the time to leave a review, I'm sorry your experience with us wasn't a positive one.
I will review your file and ensure any required feedback is provided to improve this area.
Thanks
Claire
You seem mostly efficient but you are…
You seem mostly efficient but you are poor at answering a question by email or phone call
December 4, 2023
Reply from Premex Services
Good Afternoon Peter,
Thank you for taking the time to leave a review, We always strive to improve our products and services, so we'll consider your customer feedback.
Thanks
Claire
Excellent service
December 7, 2023
Reply from Premex Services
Good Afternoon,
Thank you for taking the time to leave a review, We are so grateful for your kind words and 5-star rating!
I am pleased you received great service. We always try to provide our best service possible!
Thanks
Claire
Middle of a back alley but all ok
Was a bit awkward to find and time of appointment was quite late in the day but appointment itself was spot on
December 7, 2023
Reply from Premex Services
Good Afternoon,
Thank you for leaving us a review today, We always strive to improve our products and services, so we'll consider your customer feedback.
Im please it was a positive appointment.
Thanks
Claire
Reply from Premex Services
Good Afternoon,
We are so grateful for your kind words and 5-star rating!
Thanks
Claire
Highly Competent
The assessor was professional, sensitive and well trained to complete the assessment objectively and competently.
December 7, 2023
Reply from Premex Services
Good Morning,
Thank you for taking the time to leave a review, I am pleased you received great service and will pass the feedback onto the medical expert.
thanks
Claire
I was very anxious but the gentleman…
I was very anxious but the gentleman who assessed me put me at ease .
December 7, 2023
Reply from Premex Services
Good Morning
We appreciate your feedback and are delighted to know you was made to feel at ease at the appointment, we will pass this feedback on to the medical expert.
Thanks
Claire
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