Jay and his assistant were very thorough and careful while they worked. These two are excellent representatives of your company. They reacted very easily and calmly when something out of the ordinary... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Premier Home Pros are truly professional. 2 teams worked hard to fully refit my family bathroom using excellent materials. They also installed new stone tiles on my kitchen floor. After each of these... See more
Company replied
We just bought a walk in tub shower combo today! Very excited as I have body pains. The representative David S. with Minnesota office is excellent, very personable. Kevin S. from the main office w... See more
Company replied
Chris is very passionate about his work! His work ethic is something rare these days! William and Chris worked very well together…both are very nice considerate and listened to concerns and explained... See more
Company replied
Company details
Written by the company
Fast, affordable, and beautiful home renovations start here. Premier Home Pros specializes in bathroom remodeling and flooring designed to transform your home without long timelines or high costs. From walk-in showers and tub-to-shower conversions to durable luxury vinyl plank and tile flooring, our team delivers high-quality results with a smooth, hassle-free experience. Homeowners choose us for expert design guidance, premium materials, and professional installation backed by national service and support. We make it easy to upgrade your home for comfort, style, and long-term value—on your timeline and within your budget. 📍 Bathroom Remodeling 📍 Flooring Solutions 📍 Fast Turnarounds • Honest Pricing • Beautiful Results
Contact info
388 S. Main Street Suite 340, 44311, Akron, United States
- (855) 209-7818
- marketing@premier-homepros.com
- premier-homepros.com
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The salesman didn't care at all about…
The salesman didn't care at all about taking care of my parents, just get in, take the money and not look back. Skip this company for peace of mind! After reaching out to the corporate, nothing happened! we are now taking action against them in court!
July 1, 2026
Unprompted review
Reply from Premier Home Pros
We’re sorry to hear about your family’s experience and the lack of follow-up. We take these concerns seriously and regret that the situation has reached this point. Unfortunately, we are unable to identify you in our system given the information on Trustpilot - Please give our dedicated service and support team a call at 734-224-2779 and we will be happy to assist you with next steps.
Actually finish the job
Actually finish the job. The showerhead didn’t work after installation, he was supposed to come back to finish it but it has been over a week. I have tried to call customer service and gotten no response.
July 7, 2026
Unprompted review
Reply from Premier Home Pros
We’re sorry the showerhead was not working and that you have not received a timely response. We understand your frustration and regret that the job remains unfinished and want to make things right. Please give our dedicated service and support team a call at 734-224-2779 and we will be happy to assist you with next steps.
Ease Of Install Process
Marcel was on time and installed the shower alone. He and I discussed the placement of the niche and grab bar. He was polite, respectful of my home, professional, and did a great job. I highly recommend Premier and request Marcel for installation.
July 13, 2026
Unprompted review
Reply from Premier Home Pros
Thank you for the wonderful review! We’re thrilled Marcel was professional, respectful, and worked with you to make every detail just right. We truly appreciate your recommendation!
Reply from Premier Home Pros
Thank you for the kind review! We’re thrilled our team was knowledgeable, friendly, and respectful.
PEDRO
Pedro brought in his crew and performed very well. Professional, respectful, and very careful. Teresa and I were very pleased.
July 8, 2026
Unprompted review
Reply from Premier Home Pros
Thank you for the wonderful review! We’re thrilled Pedro and his crew were professional, respectful, and careful throughout the project. We’re so glad you and Teresa were pleased!
Pedro & his team were very professional…
Pedro & his team were very professional & informative. I will recommend this company & especially this team to everyone I know!
July 8, 2026
Unprompted review
Reply from Premier Home Pros
Thank you for the fantastic review! We’re thrilled Pedro and his team were professional, informative, and earned your recommendation!
An exceptional experience!
Dealing with Premier actually resulted in a pleasant experience. WOW! The process began with a non pressure interview, options shown and explained with questions answered.
The installers arrived on the agreed date and went over all particulars of the project to ensure we were on the same page. Items that were not specifically identified such as grab bar placements were discussed in detail prior to install for exact desired height, angle, and location. Questions on process or particulars of the install were explained politely,fully, and not treated as interruptions. Our two installers worked professionally and seamlessly.
At the finish of what was a coordinated project fully including us, the entire system was explained. Operation and particulars of all devices were demonstrated with any questions answered.
We have been completely satisfied with the experience and would recommend Premier to anyone desiring a quality reasonably priced installation.
July 10, 2026
Unprompted review
Reply from Premier Home Pros
Thank you for the incredible review! We’re thrilled our team made the entire process smooth, informative, and collaborative from start to finish. We truly appreciate your recommendation and hope you enjoy your new space for years to come!
David was awesome!
David was professional, thorough, and explained everything I questioned. The work looks lovely and I can hardly wait to try it out!
July 11, 2026
Unprompted review
Reply from Premier Home Pros
Thank you for the wonderful review! We’re thrilled David was professional, thorough, and answered all your questions. We hope you love your beautiful new space!
Reply from Premier Home Pros
Thank you for the great review! We’re glad our team was on time, professional, and explained everything clearly.
The guys that came out were extremely…
The guys that came out were extremely informative and helpful. Fixed and replaced my entire shower exactly as stated and kept me in the loop the entire time. 🤩🤩
July 10, 2026
Unprompted review
Reply from Premier Home Pros
Thank you so much for the wonderful review. We’re thrilled our team was informative, helpful, and kept you updated throughout the entire process.
Installer was nice and seemed to know…
Installer was nice and seemed to know what needed to get done. But the company who supplied the parts had a lot of issues and scheduling so that made my experience unsatisfactory. The company needs to get people that know what needed to get done in a timely manner and back up the product they sell. Not to send different people to satisfy the customer on problems with the product they sell. So with my experience I would not tell anyone to go with this company it’s nothing but problems and the price you pay is not worth it.
June 25, 2026
Unprompted review
Reply from Premier Home Pros
We’re sorry the parts and scheduling issues caused such a frustrating experience. While we’re glad the installer was helpful, we understand your concerns and regret that the overall process did not meet expectations. If you have further comments, please give us a call at 734-224-2779 and we will be happy to assist you with next steps.
Walk in tub shower combo
We just bought a walk in tub shower combo today! Very excited as I have body pains.
The representative David S. with Minnesota office is excellent, very personable.
Kevin S. from the main office was a miracle worker with our purchase.
Thank you so much.
July 9, 2026
Unprompted review
Reply from Premier Home Pros
Thank you so much for the wonderful review. We’re thrilled David S. and Kevin S. made your experience such a positive one, and we’re so glad we could help you move forward with your new walk-in tub shower combo.
Honest pleasant did a awesome job.
Wonderful crew very nice they did a great job if I could I would give them a 10 out of 10. Can't wait to shower tomorrow. I would recommend them and my sales man without hesitation.
July 9, 2026
Unprompted review
Reply from Premier Home Pros
Thank you so much for the wonderful review. We’re thrilled our crew did such a great job, and we truly appreciate your recommendation and kind words about your salesperson.
Thorough scoping the work details
Thorough scoping the work details. Friendly and a good listener. Had good demos and presentation visuals.
July 8, 2026
Unprompted review
Reply from Premier Home Pros
Thank you so much for the kind words. We’re thrilled you found the consultation thorough, friendly, and informative, and we appreciate your feedback on the demos and presentation visuals.
Five star service!
The pros showed up on time and worked hard all day to complete the installment and put the furniture back in place! This was a five star experience from beginning to end. The flooring looks beautiful and we couldn’t be happier.
July 8, 2026
Unprompted review
Reply from Premier Home Pros
Thank you so much for the wonderful review. We’re thrilled our team delivered a five-star experience from start to finish, and we’re so glad you love your beautiful new flooring.
Very informative and friendly estimate
My meeting to receive an estimate was very informative. Fred wanted what I thought was MY best fit. No high pressure. He did a comparison on the materials with me and then worked with me to keep the cost down. He explained open ended and closed contracts with me.
July 7, 2026
Unprompted review
Reply from Premier Home Pros
Thank you so much for the kind words. We’re thrilled Fred provided such an informative, no-pressure experience and helped you find the best fit for your project and budget.
Our installers were very knowledgeable…
Our installers were very knowledgeable and professional. Jesus and Bryan did a wonderful job. They are very hard workers. Our 101 year old house did not make anything easy on them. They need a raise after the last two days!
July 6, 2026
Unprompted review
Reply from Premier Home Pros
Thank you so much for the wonderful review. We’re thrilled Jesus and Bryan provided such knowledgeable, professional service, and we truly appreciate your recognition of their hard work.
12/19/2024 Horrible
Horrible! It’s been a nightmare still waiting on a resolution to my shower that has been leaking and the door keeps falling off on top of the fact that there is also mold growing on the bottom where the product is sealed!! Been waiting almost two years for them to resolve the iissues!
July 7, 2026
Unprompted review
Reply from Premier Home Pros
Thank you for your feedback. We’re very sorry to hear about your experience and the ongoing issues with the leaking shower, door, and mold concerns. Please contact our customer service team at 734-224-2779 so we can address your concerns.
Ray went above and beyond in explaining…
Ray went above and beyond in explaining everything about the company and product. Ray also provided design ideas and tips to help me visualize and finish the space.
July 6, 2026
Unprompted review
Reply from Premier Home Pros
Thank you so much for the wonderful review. We’re thrilled Ray went above and beyond to explain everything clearly and help you visualize the finished space with design ideas and tips.
They were great 👍🏻 Such a pleasure to…
They were great 👍🏻 Such a pleasure to work with I would definitely use them again
They cleaned everything up completely
My bathroom looks wonderful 🥰
Thank you again David
July 2, 2026
Unprompted review
Reply from Premier Home Pros
Thank you so much for the wonderful review. We’re thrilled you had such a great experience, and we’re so glad you love how your bathroom turned out.
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