Premierdeliveries Reviews 

5,108
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 665 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, often going above and beyond to assist. The customer service team is frequently highlighted for its efficiency, prompt responses, and ability to arrange suitable delivery dates. People appreciate the overall service, noting its quickness, reliability, and excellent communication regarding delivery updates. However, some customers also noted issues with specific delivery experiences, reporting drivers being unhelpful or rude, refusing to assist with placing items. Additionally, some people mentioned difficulties with communication regarding order tracking or resolving issues, citing unhelpful representatives or a lack of follow-up.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the helpfulness and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and recommending it.... See more

Customer service

Users describe positive interactions with customer service, highlighting agents for their helpfulness and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting prompt contact... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Iqra provided excellent customer service. She was so friendly, professional and helpful, and went above and beyond to try to get me an earlier delivery to suit my schedule. I would absolutely recommen... See more

Rated 5 out of 5 stars

I am more than pleased with the service given. I was kept up to date regarding the delivery time, even down to a three hour slot, then again informed within a one hour slot then ten minutes. So very e... See more

Rated 5 out of 5 stars

Within four hours of my purchase this company called to arrange a delivery date. Delivery dates go by postcode. I spoke with Iqra in customer service. I will update this review after the delivery.

Rated 5 out of 5 stars

Thank you to Rehman khan for calling me about the delivery of my bed , I want to say he dealt with me well as I heard the date wrong and started to moan , then realised I heard wrong . So first I wan... See more


Company details

  1. Logistics Service

Written by the company

Expert 2 Man Logistics Delivering throughout the UK


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,108)

661 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Communication was great

Communication was great, and they contacted several times to arrange delivery and then to update me on timing. I got a call just before they arrived so I could come to the door and clear the hallway.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

The Customer Service here was top…

The Customer Service here was top notch. i wanted to double check the address given and find out when my bed may arrive. Yasir was great. quick replies and helpful messages each time. it was a great experience

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Useless company..avoid!

Ordered a bed from beds.co.uk and received a phone call from this outfit to arrange the time slot, and then a further text…all good so far..on the delivery day my slot was 6am-11am and…no one came. No call, email nothing. Went onto live chat and was told “beds.co.uk did not give us the item”. At no stage did anyone contact me. The worst bit was they rescheduled the delivery without asking me.
So I called beds.co.uk who said it was in fact sent out. And the tracker this company uses is still saying it’s out for delivery. Jokers.

A wasted day, buy and get a delivery from a reputable seller, and absolutely avoid this amateur outfit.

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

My delivery is now booked

My delivery is now booked. A gentleman by the name of Islam Hussain has gone above-and-beyond in terms of customer service, and so far I am really impressed by the levels of courtesy and efficiency. Well done!

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Laiba at customer service was so professional and efficient. They kept updating us for a smooth delivery. Thank you!

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Placed my order for a mattress which I…

Placed my order for a mattress which I contacted the company to find out about the delivery date they was extremely helpful as I couldn't be at home on the delivery days they gave me but they helped me with a day that suited me fine and didn't charge extra .the ladies name is Laiba what a pleasant and helpful person she is lovely to speak to her.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service. Sam was able to organise my delivery, whilst not the norm, to take into account delivery times available to us. Thank you. We look forward to receiving our purchase 😀

February 26, 2026
Unprompted review

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