I did get my survivor book by Jeff Probst. It was a few months after release though. Customer service doesnt really exist. But if your patient, you will get what you ordered. I actually had a worse... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
America's Largest Autographed Bookstore. Premiere Collectibles features signed books by Celebrities, Politicians, Musicians, Pop Culture Icons, Best Selling Authors, Historic Figures, and Others. From Rare Hard to Find books to wide releases, we have a signed book for everyone. Authenticated, Quality, Variety, and Presentation are our Cornerstones.
37067, Franklin, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Book is beautiful and I absolutely love it. Only thing that would have made this an even more extraordinary gift was to have a personal message to my 3 year old granddaughter, 3 year old niece, and my 1 mi th old grandson.

Reply from Premiere Collectibles

Reply from Premiere Collectibles
Well / at the end everything was great. My book was late , after that i have some shipping issues , → I paid the customs clearance fees.Almost give up of book but at the end everthing done excellent .

Reply from Premiere Collectibles
Bought the SCREAM duo signed poster.. you then cancelled the multicoloured singing, sent me an email stating I had to verify if I wanted it. I told them, I want my money back.. they didn’t care & sent the item anyway.
Horrible.. & I even had to complain, for the 50 they OVER CHARGED ME.
I have not received my product yet which is why I gave this rating. Please give me an update as to when I will be getting it.

Reply from Premiere Collectibles
Got my first vinyl delivered bent. It was number 4 on out of the 300. After some time and many emails I got a replacement number 123 out of 300. Speaking to customer service was easy and they were kind and handled all my questions with grace. Lamb of God Sacrament red ink

Reply from Premiere Collectibles
The orders arrive quickly and pre orders at times will be there sooner than you thought.Great packaging of the cds and albums. Plan on getting more. I don't know of any other store like this one but if 10 more come along, I'm gonna stick with this one. Very satisfied

Reply from Premiere Collectibles
I ordered "Purple State" by Dana Perino about a month before Mother's Day for my wife, and didn't receive it until 3 weeks after Mother's Day. I was very disappointed! So much so, that I won't order Dolph Lundgren's book, even though he's one of my favorite celebrities.

Reply from Premiere Collectibles

Reply from Premiere Collectibles
Package arrived in a timely manner and in good condition.

Reply from Premiere Collectibles
I am very happy with the product once we finally received it. I was disappointed with the delay in shipping the product and especially with the lack of communication regarding the delay.
We placed a pre-order for a book scheduled to be released on April 21st, understanding it would potentially take 1-3 weeks to receive the book after the release date.
Two weeks after the release date, having not received a shipping notification, I emailed customer service (never got a reply). A week after that, I did an online chat and was told that they were still waiting for the "second half of the signed plates", that should arrive to them "soon", but with no definite date.
One month after the release date, we received a generic email saying they're "still preparing" our order. At this point, I was trying to decide if the company was a scam and if I should dispute the credit card charge within the 60-day window.
Finally, 5-1/2 weeks after the release date, we received shipping notification, and the book arrived a week after that.
Again, very happy with the product, but they need to improve their communication.
I have ordered autographed items from them three times, and each time I have had a good experience with them. I would definitely order from them again.

Reply from Premiere Collectibles
The book showed up bent, which was unfortunate, but the autograph was nice.

Reply from Premiere Collectibles
Awesome transaction. FULLY legit. Received my signed albums within a 2 to 3 week window upon ordering. To note, I signed up for 2 separate pre-sales which determined that longer timeframe. To note, informative updates of that signing process are provided. Once the signings took place, the items were shipped immediately. Very satisfied! All signed items are provided with authentication certifications.

Reply from Premiere Collectibles
I would have liked more communication about when the signed item would be delivered. I assumed I would receive it shortly after the book's release date, but it came over a month later and much after the occasion I was gifting it.

Reply from Premiere Collectibles
The book was bought on presale and was deliveredbeforee promised date, in great condition.

Reply from Premiere Collectibles
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.