Premier Gas Services (Coventry) Ltd Reviews 198

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Can’t speak highly enough of Premier Gas Services. Had a leak and loss of boiler pressure through my own fault of removing a radiator. The call handler was polite and extremely helpful and after I tol... See more

Company replied

Rated 5 out of 5 stars

12 year old boiler condemned at service. Quick quote given for a new boiler and booked in for fitting following day. Plumbers arrived promptly, they were polite, efficient, fixed a leaking radiator as... See more

Company replied

Rated 5 out of 5 stars

Great team all around from first contact with the lovely ladies through to arrival of Aran the engineer. Affable and respectful guy very efficient and knowledgeable did our boiler service (old Baxi ba... See more

Company replied

Rated 5 out of 5 stars

Had a new boiler installed yesterday. Very professional service. Both installers were very helpful at explaining everything and took time to ensure we understood everything that was happening. Left u... See more

Company replied

Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Fireplace Store
  4. Gas Installation Service
  5. Heating Contractor
  6. HVAC Contractor

Written by the company

Gas appliance installation, service and repair.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Replacement Flue

Issue with the flue fitted(not changed when my boiler was changed by another company 5 years ago) very courteous in the shop same with the manager when he came to see the problem and the engineers when they came to change it whole experience hassle free will use this company again .

December 11, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi David, many thanks for your custom and kind review. I'll be sure to pass on to all involved.

Rated 5 out of 5 stars

Efficient and professional

Efficient and professional. Reasonable price, fully quoted in advance. Turned up on time and job completed. Engineer was courteous - cleaned up fully afterwards.

December 12, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi, thanks so much for your custom and kind review.

Rated 5 out of 5 stars

Very friendly

Very friendly, efficient service. Would recommend.

November 20, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Joyce, many thanks for your custom and kind review.

Rated 5 out of 5 stars

Helpful, clean and courteous. Recommended

Always received an excellent, courteous service at reasonable cost. Knowledgeable, helpful and never too long to wait for a booking.
Recommended

November 23, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Many thanks for your custom and kind review. I'll be sure to pass on to all involved.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, office staff always call back as promised .Couple of minor issues with boiler installation promptly sorted put by their engineer Mike who is very efficient and knowledgeable, overall good to deal with a company that gives good all round customer service

November 15, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi, many thanks for your kind review. i'll be sure to pass on to Mike and the team.

Rated 5 out of 5 stars

All good

All good, notified when on their way to us, service completed with no issues.

November 10, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Ian, many thanks for your custom and kind review.

Rated 5 out of 5 stars

Excellent Service

Excellent customer service in all areas. Pricing also very good. Well done

November 1, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Sandra, many thanks for your custom and kind review.

Rated 5 out of 5 stars

Excellent boiler installation

Called their office, had a leaking boiler, arrived within two hours to make an assessment, boiler beyond repair, quote supplied same day, new boiler installed the next day.
Installation carried out without any fuss, all team extremely polite and informative, very clean tidy workers, all mess was cleared and removed from property, wouldn’t have known they had been here other than having a new boiler.
Very happy would definitely recommend and use this company again.

October 31, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Deborah, many thanks for your custom and kind review. I'll be sure to pass on to all involved.

Rated 5 out of 5 stars

Gas boiler service and fire survey

We arranged to have our gas boiler serviced and gas fire survey.An appointment was arranged for the following week. We were given a 3 hour window and Michael called to let us know he was on his way.
Michael was very informative regarding our options to replace our fire.
Payment was easy via online invoice.
Documents sent via email.
I would have no hesitation in recommending.

October 24, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Dymphna, thankyou so much for your custom and kind review. I'll be sure to pass on to Mike and the team.

Rated 5 out of 5 stars

I am so pleased with the work done by…

I am so pleased with the work done by premier gas. From my initial phone call to the work being carried out everyone was so lovely helpful and professional. The guys that fitted the boiler were respectful of my property friendly polite and did a fantastic job. Highly recommend

October 25, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Odette, many thanks for your custom and kind review. I'll be sure to pass on to all involved.

Rated 5 out of 5 stars

Great company

Very thorough, prompt and professional.

October 12, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Sarah, many thanks for your custom and kind review.

Rated 5 out of 5 stars

Efficient and helpful appointment

The two gas engineers, Mike and Kieran, who visited this morning and closed off my gas supply for my fire, as requested, were efficient, tidy and very helpful. My thanks to them. Ready to answer any of my queries.

October 4, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Carole, many thanks for your custom and kind review. I'll be sure to pass on to the team.

Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. Quote for new boiler installation was very reasonable and everyone who came to do the work was polite, considerate and very helpful.
Thank you

September 22, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Kate, many thanks for your custom and kind review. I'll be sure to pass on to all involved.

Rated 5 out of 5 stars

Brilliant company

Brilliant company - professional, turn up on time, knowledgeable, excellent workers and highly recommend.

September 21, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi, Thanks so much for your custom and kind review. I'll be sure to pass on to all involved.

Rated 5 out of 5 stars

Friendly efficient service from all staff

Mike and Francis had a friendly manner. Work was carried out efficiently and I was kept informed at all times about what was being done.

September 12, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi, many thanks for your custom and kind review. i'll be sure to pass on to Mike and Francis.

Rated 5 out of 5 stars

Engineer was on time

Engineer was on time, knowledgeable and did a good job

September 7, 2023
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Amanda, many thanks for your custom and kind review.

Rated 5 out of 5 stars

Another polite engineer

Another polite engineer, this is our second year with Premier Gas Services. They send you a reminder for the service.

August 25, 2023
Unprompted review
Premier Gas Services (Coventry) Ltd logo

Reply from Premier Gas Services (Coventry) Ltd

Hi, many thanks for your continued custom and kind review.

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