Premier Gas Services (Coventry) Ltd Reviews 198

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Can’t speak highly enough of Premier Gas Services. Had a leak and loss of boiler pressure through my own fault of removing a radiator. The call handler was polite and extremely helpful and after I tol... See more

Company replied

Rated 5 out of 5 stars

12 year old boiler condemned at service. Quick quote given for a new boiler and booked in for fitting following day. Plumbers arrived promptly, they were polite, efficient, fixed a leaking radiator as... See more

Company replied

Rated 5 out of 5 stars

Great team all around from first contact with the lovely ladies through to arrival of Aran the engineer. Affable and respectful guy very efficient and knowledgeable did our boiler service (old Baxi ba... See more

Company replied

Rated 5 out of 5 stars

Had a new boiler installed yesterday. Very professional service. Both installers were very helpful at explaining everything and took time to ensure we understood everything that was happening. Left u... See more

Company replied

Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Fireplace Store
  4. Gas Installation Service
  5. Heating Contractor
  6. HVAC Contractor

Written by the company

Gas appliance installation, service and repair.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Would only reconnect our gas a week…

Would only reconnect our gas a week after having it disconnected, despite saying they would come the next day

November 8, 2022
Unprompted review
Premier Gas Services (Coventry) Ltd logo

Reply from Premier Gas Services (Coventry) Ltd

Hi, I think the issue lies with the lack of communication about the arrival of your new appliance and worktop. You had booked a visit from us to disconnect your existing appliance and needed some time to install new worktop etc. No date had been confirmed for the second visit. At this time of year we have a few days lead time, as expalined when you booked the first visit.

Rated 5 out of 5 stars

Gas fire replaced

had my gas fire replaced with new one excellent work neat and tidy they were very friendly answered all my questions would use them again

October 24, 2022
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Mr Barton, many thanks for your custom and kind review.

Rated 5 out of 5 stars

Good reliable service

Booked an appointment to cap gas old gas fire pipe below the floor, booked within same week, came out and completed job quickly without issues, nice simple experience will definitely use again in future

October 28, 2022
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Mr Collins, many thanks for your custom and kind review.

Rated 5 out of 5 stars

Excellent

Excellent, friendly service. My boiler broke down and premier gas booked me in straight away to asses it. I received a competitive quote quickly and given an appointment for a new boiler immediately. Despite it being a tricky job in a tiny galley kitchen, the job was done efficiently and cleanly with minimum disruption. Everything was explained clearly and I am very happy with the service. Highly recommend!

October 14, 2022
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Amy, many thanks for your custom and kind review. I'm glad we were able to get you sorted quickly and will pass on your comments to all involved.

Rated 5 out of 5 stars

Central Heating Problem Resolved

At short notice they confirmed my pressurised central heating system had a faulty expansion vessel and PRV valve and replaced both with minimal fuss. It is now performing as it should, which hopefully means an end to the unexplained pressure loss problem that I have experienced for over 6 months.

October 11, 2022
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Andy, many thanks for your custom and kind review. I'll be sure to pass on to all involved.

Rated 5 out of 5 stars

Happy with Service

Arrived on time.
Friendly and polite engineer.
Carried out work efficiently and gave sound advice.
Have used Premier Gas before and will definitely be using again for this and other work.
Thank you.

October 5, 2022
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Miss Baldwin, many thanks for your continued custom and kind review.

Rated 5 out of 5 stars

Fantastic service from Premier Gas

Fantastic service from Premier Gas. After being let down by a few gas engineers, I sent an email to premier gas about a gas cooker installation, within 20 mins a lovely lady called and booked me an appointment for the following week. The gas engineer Craig arrived on time on appointment day, with updates on his due time via text, he was clean and professional, got the job done in no time, he done a great job. No hidden costs. I would definitely use them again. Excellent service. Thank You.

September 19, 2022
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Ang, many thanks for your custom and kind review, i'll be sure to pass on your comments to Craig and the team.

Rated 5 out of 5 stars

The team were extremely helpful

The team were extremely helpful. Once identified we required a new boiler they rearranged there diaries and fit is in for a new installation the next day.
Service was good and efficient.

August 16, 2022
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi, many thanks for your custom and kind review. I'm glad we were able to get your new boiler fitted swiftly and will pass on your comments to our team.

Rated 5 out of 5 stars

Quick, Professional, friendly, efficient

Making the appointment by phone was easy, the lead time was short, the engineer was on time, and all were friendly and helpful. Overall an efficient, friendly, helpful, clean service. Couldn't ask for more.

August 9, 2022
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi John, many thanks for your custom and kind review. i'll be sure to pass on to all involved.

Rated 5 out of 5 stars

The team at Premier were very professional, clean and tidy!

The team at Premier were very professional from our initial enquiry - and they came out the very next day.
We were very impressed that they kept us in the loop upon when they were due to arrive via text msg.
All work carried out was done perfectly and the engineer was very clean and tidy. Good Job done!

August 5, 2022
Unprompted review
Premier Gas Services (Coventry) Ltd logo

Reply from Premier Gas Services (Coventry) Ltd

Hi, many thanks for your custom and for taking the time to leave us such a kind review. I'll be sure to pass on to all involved.

Rated 5 out of 5 stars

Unusually good

I have used Premier Gas Services for a couple of substantial jobs over recent years. I asked them to replace my boiler in a tricky position on one occasion. They were prompt, and I thought they were clearly experienced, skilled and knowledgeable. On both occasions their engineers made an extra effort to do a good job. They provided an unusually good service for me and so it is a pleasure to recommend them.

July 29, 2022
Unprompted review
Premier Gas Services (Coventry) Ltd logo

Reply from Premier Gas Services (Coventry) Ltd

Hi Robert, many thanks for your continued custom and kind review, I'll be sure to pass on to all involved.

Rated 5 out of 5 stars

I rang in the morning to ask for a gas…

I rang in the morning to ask for a gas safety check and by about 3pm that same day it was done; this was for free as we are hosting a refugee soon so even more appreciated.
First rate service and I shall be switching to them going forward.

July 25, 2022
Unprompted review
Premier Gas Services (Coventry) Ltd logo

Reply from Premier Gas Services (Coventry) Ltd

Hi Mr Snatt, many thanks for your kind review. I'm glad we were able to help.

Rated 5 out of 5 stars

Fantastic service!

The company showed up promptly, did their job politely and efficiently, and left. What more could you ask??

July 15, 2022
Unprompted review
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Reply from Premier Gas Services (Coventry) Ltd

Hi Linda, many thanks for your custom and your kind review.

Rated 5 out of 5 stars

Excellent service

Excellent service. The most thorough service we have ever had on this fire and boiler. AAron is extremely knowledgeable and a very tidy worker. WE were most impressed. Would recommend him and premier gas to anyone.

June 23, 2022
Unprompted review
Premier Gas Services (Coventry) Ltd logo

Reply from Premier Gas Services (Coventry) Ltd

Hi Frances, many thanks for your custom and kind review. I'll be sure to pass on to Aaron and the team.

Rated 5 out of 5 stars

Brilliant job

Very prompt and good service. We will definitely return!
Many thanks

June 16, 2022
Unprompted review
Premier Gas Services (Coventry) Ltd logo

Reply from Premier Gas Services (Coventry) Ltd

Hi Louise, many thanks for your kind review.

Rated 5 out of 5 stars

Premier Gas recommended

Premier Gas were extremely swift and professional and the two engineers that came were very kind and thoughtful. Would definitely recommend.

June 11, 2022
Unprompted review
Premier Gas Services (Coventry) Ltd logo

Reply from Premier Gas Services (Coventry) Ltd

Many thanks for your custom and kind review. i'll be sure to pass on to all involved.

Rated 5 out of 5 stars

First class service in rectifying our boiler fault.

Engineer arrived on time, diagnosed and repaired the fault. He was very thorough in checking everything, explained the cause of the fault and the steps he was taking to fix it. The engineer was friendly, professional and a credit to Premier Gas Services. Thank you.

June 1, 2022
Unprompted review
Premier Gas Services (Coventry) Ltd logo

Reply from Premier Gas Services (Coventry) Ltd

Many thanks for your custom and kind review. I'll be sure to pass on to all involved.

Rated 5 out of 5 stars

Excellent service

Excellent service from initial contact to book the work to the plumbing team completing job . Competitively priced and great customer service. Thank you.

May 31, 2022
Unprompted review
Premier Gas Services (Coventry) Ltd logo

Reply from Premier Gas Services (Coventry) Ltd

Hi Anne-Marie, many thanks for your custom and kind review.

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