Premier Products ltd Reviews 595

TrustScore 2 out of 5

1.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered from this company a few years ago and was really happy with the car mats so thought I’d order from them again. Once ordered I had no confirmation email and had heard nothing from the seller. I... See more

Rated 1 out of 5 stars

Had used this company a few years ago with no issue, so never gave it a thought when I went on their website today to purchase a car seat cover.......to find out they went into liquidation, even thoug... See more

Rated 1 out of 5 stars

Order came wrong. Told a replacement set was sent. it never arrived asked for refund after sending order back took 15 days for them to process payment had to wait an additional 3 days for payment to r... See more

Company replied

Rated 3 out of 5 stars

Just received a one piece van mat for my Peugeot Expert, the black carpet with grey trim looks good complete with rubber heal pad. Unfortunately the item is not a good fit & the holes to secure it are... See more

Company details

  1. Car Accessories Store

Written by the company

Premier Products manufacture Car Mats, Seat Covers, Van Mats, Boot Mats and Boot Liners in our Nottinghamshire factory. Offering customers a wide range of choice and the option to personalise items. Premier products is apart of the MKR Assets Ltd Group


Contact info

1.8

Poor

TrustScore 2 out of 5

595 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery with plenty of…

Quick delivery with plenty of communication to let me know when they were coming. The car seat covers seem to be well made and hard wearing hopefully will put up with the abuse of our staffy jumping in and out all the time!

April 28, 2021
Rated 2 out of 5 stars

Disappointed

Disappointed. Quick delivery and good fitting car mats but really disappointed with the quality. Ordered “deluxe” but not convinced the weight of the carpet is as advertised. Think there are better options and better value for money available elsewhere.

April 22, 2021
Unprompted review
Rated 5 out of 5 stars

Great "British" Company

I was looking for good quality seat covers and the ones I received were well above my expectations, great customer service and to top it all off they were from a British company and nowadays that is always a priority for me as I like to support UK industry.

April 12, 2021
Rated 1 out of 5 stars

Terrible - 4 months still no mats!

Terrible service. Ordered van mats for a Ford Tourneo Minibus way back in January. The order was for over 100 euros. 40 odd emails later still no mats. I only live in France and they keep blaming couriers even though the mats are still in their warehouse. I have now given up and expecting a full refund. Shame they couldn't organise an international delivery in 3 nearly 4 months? Avoid. Especially if you live in the EU!

April 7, 2021
Unprompted review
Rated 1 out of 5 stars

Poor customer services

Ordered a standard boot mat online and the following morning I contacted the company to pay extra for express delivery as I needed the product quickly, the sales person told me that it wasn't possible as it takes 7-10 days to manufacture it. I therefore asked for it to be cancelled and was advised that it had already started being made and therefore the refund would be less 25% of the order. I feel that no effort was made to accommodate my request and the sales person was dismissive and uninterested. I received the refund but they had also taken 25% of the delivery charges too!

I left a message for the Managing Director Mayur Mohanlal to ring me back to discuss my complaint as I feel that customer service leaves a lot to be desired, but unfortunately didn't get any response.

March 27, 2021
Unprompted review
Rated 2 out of 5 stars

I bought a liner for my mitsubishi phev…

I bought a liner for my mitsubishi phev 2015. Overall the item is nice and fits well. Now this is supposed to be taylered to fit my car and it does. There is one important detail missing if you need access to the D ring lashing eyes so you can strap something down or use maybe a travall dog guard then you'll be out of luck as no access is available, which if you own a dog or you need to strap something down the boot liner then now longer functions. I pointed this out to Premier products, long story short it my fault, should have looked at the prod pictures closer.
A better approach in their handling and could have helped with product development would have been "ah OK so we can improve our product".
Won't be buying again.

March 22, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy with the product

Very happy with the product, fit, look and feel.
Does exactly what i wanted it to.
I understand why they cant as the secure fixings in the boot floor are moveable, but the only thing i would add to the liner as an option would be a small hole to allow the fixing for my dog guard to fit the secure clamps in the boot.
My car is a Range Rover L322 and it looks exactly as the picture.
No issue with courier, delivery was about 8 days after order and great comms from Premier Products and the courier used.
Have already recommended these guys to friends and a couple of forums i am on.

I can assure you i am not related to them in anyway, i am just veyr happy with my pruchase.

CG

March 19, 2021
Unprompted review
Rated 5 out of 5 stars

Many thanks

Many thanks, car mats fitted perfectly in my Mercedes, following an equally satisfying previous experience with a BMW.

March 19, 2021

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look