Premiumtechrepair Reviews 

Got my technics turntable repaired by these recently. Had a week to test and all is working great again. Took just over a week and was a fair price. Highly recommend. Thank you Dan.

This site is a SCAM!

I sent my laptop to this service in November, 2 weeks later I was told that my laptop was awaiting parts and I was told this would be 1-2 weeks for the parts to arrive.

Since then it has been radio silence. I have emailed a bunch of times and received no responses, the phone number listed on the site isn’t manned.

I am now emailing them telling them to send me my laptop back immediately and cancel any repairs as I just need my laptop, but it’s still radio silence.

Absolutely disgraceful, I would give 0 stars if possible.

Simon could not have been more helpful to someone so non-techy as me Put on and dealt with all the queries immediately. If only my iPod classic were repairable, I would send it to premium tech repair immediately confidently knowing that it would be in safe hands.

A GARMIN was sent 8 weeks ago for a new battery and the fee paid and a reply came back that additional work was required and they would invoice for payment when it was ready to be posted back.
Nothing more despite several e-mail reminders to them.
The telephone number 01904571205 does not connect.
Are they still operating?

Sent my CD player that would not read discs. They had it so long I had to chase them, they said they were 'waiting for a part'. Eventually they sent it back to me with the same fault it had in the first place. When I emailed them about it they did not reply. I dont reccommend using this company, waster of time and stealer of money

DO NOT USE SCAM SITE. They take your money and don't actually do any work.

DO NOT USE THIS COMPANY, I sent my satnav for usb socket replacement. They had it six months, there excuse was they had a technician leave so were struggling. When I contacted them for a progress update they said they found another problem with the board. I authorised the repair which would be a extra cost. With no updates, I demanded my device back, and said I would collect from their registered business address in york as i just wanted my expensive device back, they returned it with a scratched screen. This cost me £60.

The repair took quite a long time to get done when I got update with reason for time taken to do. Reason was reasonable so I waited received my cd player back Friday works perfectly and looks like new. Apart from time very happy with service

I dont understand the negative reviews on here. I had a pleasant service from Dan and his team, I was kept updated on my controller whilst being repaired with pictures and a video when repaired.

I would definitely use again.

I wouldn’t recommend this place. I paid for a service that was never completed. After dozens of emails and no response, I finally got a message saying they had problems with their email. That’s not an explanation, just a way to buy time. After more than two months, I managed to get in touch again, but they told me my device was still in the queue and would be repaired the following week. That never happened.
I asked for my device back. It arrived not only unfixed but also damaged. I never got my money back for the service they didn’t perform. Avoid them if you don’t want hassle and stress.

Avoid this company. Very poor communication - weeks to respond to emails. Failed to carry out the work agreed within 5 months. Had to be asked repeatedly to return the unrepaired item. Eventually returned someone else's charger along with my item and have - still - failed to arrange to collect this. Had to be asked repeatedly to provide a refund for the work not carried out. I say again, avoid this company.

This company, if they exist, has had my I pad since the end of October.
I've had one progress update on 7/11/25 ( the initial repair time was given as 3-5 days).
Subsequently they have not replied to e-mails, nor picked up the phone.
I realise I haven't waited for as long as some!

This company is the worst I ever had to deal with. I booked a repair with them that they charged me twice. They told me that they will refund me the extra charge but haven't heard from them ever since, despite I have sent several emails and try to get them on the phone, but they are impossible to reach. I'm definetely seeking legal advice now.
Don't bother to book any service with them.

Such, such a shame. Why? Why trade in this way? Why? The individual people you speak to on the phone (when you do get through after hours) seem so genuine. Now seeing all the other reviews, realise what a mistake this was and that is such a shame. Similar comments to other reiews about time to mend and delays but our equipment has been broken. In carrying out the repair, something else has gone wrong and it is now rendered useless. Lost the cost of the equipment and the repair - over £400.00
The company promised us a refund but that never materialised; they are now ignoring our emails.

My husband is so wild about the situation that he is going to drive up to visit the premises and physically get the refund. My option is to pursue this legally because, legally the company have failed in meeting the Consumer Rights 2015 legislation.

It is just a shame, particularly when you want businesses to do well, that you have to receive such shocking and disrespectful treatment and that you have to warn other people. Where is the respect

i sent my turntable to premium tech repair on September 20 after they practically hovered over me with instant replies the moment i showed interest in paying them...
They told me i would have it back, serviced, in 20 days
20 days past and nothing, i reached out myself to nly be told they hadnt even looked at it yet. no apology, no explanation, just that they were busy.
after 40 days of being forgotton about, i gave up and demanded my turntable back, this is when the circus really began.
They shipped it back through FedEx who then misdelivered it to the wrong address, lied about where it was, and took days to locate it. And when it finally arrived?
It was completely destroyed.
Not “a bit scratched,” not “slightly cracked” — I mean:
Glass platter smashed, lid hinges ripped and broken, it as like someone had tried playing football with my turntable. it is literally 10x more broken than it was when i sent it to them.
The final insult is where Fedex requires the shipper to open the damage claim, so obviously i contact premium tech repair, and what do they do?
Absolutely F all, they dont answer their phone, their emails, so i have zero acknowledgement and no way to file a damage claim.
So to summarise:
- Really interested when taking my £34.99 (which i still havent got back)
- Fail to even look at my record player
- Fedex cuck up the shipping
- Record player turns back up shagged
- and now are ghosting their customers
This is honestly the most frustrating experience i have ever had with what seems to be the most unprofessional companies you can deal with.

Please avoid them with all costs.

This company have had my Denon Prime DJ Controller since August, the controller had issues with buttons sticking, and was assured this could be fixed following an assessment, its now Mid November and i have had zero feedback regarding any assessment of the controller and what repaairs are required. I have receieved some responses to my e-mails saying they have had staffing issues, and that they will be in touch in a couple of days, which seems to be a trend now im reading other reviews, just wish id read these first!!!!!!
I am now looking at driving through with a friend to give them a knock on the door to recover my controller in person, and the £50.00 down payment they received from me....i have been nothing more than patient with this company

Do not use these people , had my Tom Tom for 4 weeks , returned still not working, £35 add up .

Would rather leave no stars.

Well this is a follow-up and how I received my amplifier back.

So amp returned with smashed sides on all 4 corners. Sent them photos of all the damaged parts it had returned with. As expected no response to my emails.

So now its going down the trading standards route, but I won't be surprised if they shut themselves down as they get so many 1 stars its unreal.

I have had the damage both internal and external assessed by a reputable audio repair (not like these clowns) specialist who has provided me with a full assessment report which has been forwarded to trading standards.

Let's see what happens now.

after a shaky start they were as good as their word with dan being especially helpful. I know that they did have some issues with staff leaving etc but I think they recovered things for me especially with their ongoing advice etc. Thanks dan.

Avoid at all costs. Severely damaged my turntable and refused to take responsibility for it. 

It's not clear who you are dealing with or whether this is even a legitimate business. I initially found the company through a Google search as DJ Mend, but was subsequently contacted by Premium Tech Repair and GamerTech. None of these company names are registered at Companies House and there are no similar businesses registered at either of the two addresses provided on the many websites.

I sent my record player for repair in July and waited a month and a half just for them to provide me with a quote. Communication was abysmal: every email I got from them only came after numerous follow up emails from myself. They said delays were due to a technician quitting, but they didn't have the courtesy to mention this when they phoned me to chase up my initial inquiry via their online form. 

After weeks of waiting just for a quote I requested my turntable back. On the return it was badly packed and arrived with the arm nearly snapped off. After I complained they said they hadn't opened it and blamed the damage on my packing. This is despite them writing to me after they initially collected it to confirm it had arrived safely and there was no damage in transit.

Complete amateurs.