Premiumtechrepair Reviews 

I’d prefer to give no stars. AVOID this business whatever you do!!! Wish I had read all the reviews prior to choosing to use and pay money to them. We sent a DJ console for liquid damage repair (included postage and assessment) earlier this year.
They advised me they had not received the console. After months of gathering evidence and data ( including photos parcel being sent), I worked with our private legal insurance to help get money back. Premium tech repairs just stopped communicating- no responses at all and no responsibility to their customers. Disgusting - shame on u premium tech repairs.

Giving a 5 star review to try and balance out the negative reviews as I really feel bad for these guys.

Last week I got my Vestax turntables back, cleaned and serviced with extra work done such as a plug that was broken in transit. Once a technician was looking at them the communication was brilliant with regular emails and photos however, my turntables had been with them since July and communication had been poor for 3 months. I take their word for it that they were having logistical issues however dropping the ball with communication is not on. As you can see from all of these bad reviews it left a lot of people in the dark and left them to assume that they were being scammed by a fake company, which I think is a shame as you have done an excellent job.. eventually.

Over all I can't complain as I have my decks back and they're working better than ever! I would just like to reassure fellow customers of Premium Tech Repair that you are not being scammed and you will receive your items back at some point in the not too distant future.

I sent my ipod classic to this company for a screen repair at the start of September 2025 , I paid an initial sum of £89.99 for the technicians to have a look at the item . Subsequent correspondence via email from Molly and it was established that the item would require a fair bit of repairing to the tune if £150 , I declined as the cost was more than the iPod was worth. The item was mailed back to me . I contacted them re a refund from the initial down payment as no repairs had been permitted by me , again "Molly" stated that I would be due a £55 refund , so far no money has been refunded to me . I have emailed, messaged them on messenger , tried to phone them ( phones are not staffed now , but they initially phoned me looking for my business). I have received no reply to any form of contact made by me for my refund , it's is now more than 14 days since I was promised a refund , they do not reply to the phone or any further messages. I've seen the reviews and the proforma company statement which is just not good enough , they seem to be ripping off decent customers. I phoned initially what I thought was a local company in Bearsden , Glasgow and was then directed to Premium Tech. I'm now in the process of enquiring as to how I can take matters further . Very disappointed at the outcome so far .

I sent my PS 5 to premiumtech before i read the reviews, i did panic a bit after reading them, BUT I had no need to worry! Communication after receiving the device was slow (would of been nice to know they had received it), BUT they repaired and returned FAST and with NO issues!
If I had another issue with my PS5 I would definitely use premium tech again.
Many thanks guys

Premium Tech Repair received my DJ Controller on the 17th July. After numerous delays on their end, by the end of August I gave up and asked them to send it back to me unrepaired. They then told me that my DJ controller has since been lost and now no longer even reply to me.
The phone customer service has been removed, so barring the email (which is un-responsive), there is no way to contact them.
It appears they have given up any sense of customer service or effort to make good on this loss and are likely waiting for me to give up. Unfortunately this means, like many of those reviewing here, that I will need to go through the citizens advice bureau and small claims court.
DO NOT USE!

Ok, now that I’ve finally managed to get through, I believe it’s only fair to update my previous account of my dealings with Premium Tech Repair.

The item was delivered by them on May 15, 2025.
In July 2025, I called to inquire about the progress and was politely informed that it would be addressed in due course, but there were difficulties due to staffing issues, which I empathise with.

On 8th October, I telephoned again and sent a courteous email expressing further concern. These went unanswered, so I felt compelled to write an honest review of my experience on Trustpilot.

On 16th October, over five months later, I finally received a response, again apologising for the situation and stating that it would be assigned to a technician for repairs.

By 24th October, having waited a further eight days without hearing anything, I suggested that, despite my politeness and patience, I had paid £49.99 for an inspection, with no repair in sight, and my main studio mixer still out of action.

To resolve the issue, I requested that the company return my unit as it was and refund me – less postage costs – or I would have no choice but to seek legal recourse.

That same day, I finally received a response, apologising and informing me that they would send the unit back and provide a “full” refund. The unit arrived back with me a few days later, and while I was grateful to have received it, I was disappointed that it hadn’t ever been unpackaged at their end and arrived as originally sent out. So, clearly, it had been sitting on a shelf for fast approaching six months. Of course, I’m not pleased, but at least I got it back and was refunded.

Considering that people sometimes face unexpected difficulties, and given that Molly was so courteous, engaging, and helpful on my first call, I can give two stars. It rarely pleases me to be so tough on someone. Still, they could have handled this differently, I’m sure, in hindsight.

Thank you, at least, for resolving this. I sincerely hope you have overcome your difficulties and that we have all learned something from this experience.

Mr. Limpopo, on behalf of DoK, Cornwall. England

Oct 25th my controller was pick up and shop receive it nx day ive been told wait as there short staff i am being ignored its way pass 21 days I am going to call police as this is dodgy they domt reply to non of my emails non of my calls

I sent in a set of dj decks two months ago and still not received them back. I feel like I am going to need to contact someone regarding this now and I have been ignored and communication has been terrible. Honestly, feels like I have been scammed.

I am aware that there have been some very negative reviews of this company but I need to report on the whole a very positive experience.
I sent in a SatNav for battery replacement. It has taken six weeks to complete but I must say that their communication has been very good. Any email I sent as to progress of the repair was instantly replied to. The sending and return of my item has been very efficient.
The SatNav is now working perfectly.
I hope that my positive experience might herald a better outcome for others using this company now or in the future. I would use them again but be aware that I might have a rather long wait. Having said that in fairness it is not unusual to wait for weeks for a spare part.

Don't use this shoddy company. have had my cd player for 56 working days and according to the informtion i got after phoning today its still sitting on a shelf somewhere,they state 20 days for repairs don't get taken in by this.
Ive told them to return the item and refund the costs I just wonder how long this will take, AGAIN DON'T USE THIS COMPANY

I am possibly the most recent victim of this so called company. I can only concurr with the other terrible reviews. Super long wait, absolutely no refund or acceptance of culpability so don't expect any!! The stock, regurgetated, generic reply is the only evidence you need to prove how little they care about customer complaints. Im unsure why they believe that their own company based problems should be laid at our door. Hope unlike myself and others, you read these reviews before considering this farce of a company!

My amp is being returned for me to seek another repairer totally untouched, just lay in a warehouse for months and cost £34.95 for the privilege.

Got my CDJ fader replaced and although it took longer than they originally estimated, they assured me it would be done. It has been done, and I’ve had it back a few weeks and it’s working great. Giving 5 stars due to the work done.

Sent my XDJ 700 for repair in April (6 months ago), since then I've contacted the company many times to say "it'll be done next week", at this point they didn't even have the part!
I've sent a dozen emails, all of which have been unanswered but then a message eventually to say the part would be here between last week July/first week of August.
It took then 4 months just to get the part to begin the repair - Update 12/9 - New part will now arrive at the start of October.
Item arrived to start the repair but then told it was the wrong part that had been sent, another 1 and 1/2 months go by and no updates to say when the part would arrive.
Original quote to fix a cracked screen on the XDJ 700 was £50 before sending it off to them, now I've been told it'll be £100.
If you need a quick repair, any communication or updates about your item, this "company" definately is not for you as it's still an ongoing issue.
Also reading your replies - which is funny as you can reply on here!? If you can't do the work, don't take their money, simple!

I needed my dj cd set repaired, I agreed and paid the ‘repair inc shipping’fee and was promised a turnaround time of approx 10 days. I sent it back the following day, at the end of May , it was received 48 hours later. I then didn’t hear anything for weeks and weeks. I called numerous times and most times I was held as caller number 3 for around 30 minutes, at one time the same but held as caller 3 for 55 minutes. ( I have phographic evidence on the call data from my mobile) Each time I had to hang up. I always avoided lunchtimes. Eventually after 15 weeks at the end of August, I demanded the unit was returned. My request for a refund was refused. The unit is now back with me and damaged/bent casing and one cd player won’t recognise cds. Totally incompetent team . I’ve been ripped off for £90.00 and I intended getting a legal team involved to reclaim my costs and compensation.

Premiumtechrepair (the new name of Gamer Tech Repair) did a great job fixing my Xbox back in 2022; so when my Wii U failed I wanted to use them again.

They received my Wii U on 18th July 2025 and it's still awaiting diagnosis. I sent a message on 30th July and 8th August but had no reply. I've now left another message on the 6 week anniversary of them receiving it.

I will ring them on Monday

The worst company I have dealt with.

They held my decks for 3 MONTHS!!! With no communication or timescale for repairs, or even an apology!

Even after repeated contact my end.
I had to finally threaten further action and within a few days they said my item was ready to post...but no compensation...

This has hands down been the worse customer experience I've had. Costing me gigs, stress, money, time and now ultimately the very thing I wanted fixed in the first place.

AVOID AVOID AVOID!!!!

PLEASE DO NOT USE THIS COMPANY IT IS AUG 2025 THEY HAVE HAD MY MACKIE MONITOR SINCE APRIL, NOT HAD 1 PHONE CALL TO SAY WHATS HAPPENING! THEY TAKE YOUR MONEY TELLING YOU THEY CAN FIX IT EVEN IF THEY CAN'T! I WISH I HAD SEEN THESE REVIEWS I WOULD NOT OF USED THEM. THEY HAVE HELPED MAKE MY LIFE MISERABLE! FULL OF SHIT COMPANY

This is a scam site. DO NOT USE. They have had our deck for months and taken our £90. Now no reply on emails or telephone.

Please read the reviews before using this company. They promise to fix and the they just hold your items. The £50 you pay is coincidently non-refundable. It is a scam! DO NOT USE!

I have reported the company to Action Fraud, hopefully they will get taken down

Have had our decks for months and months… plus £90! Multiple calls, fobbed off and now not answering phones…

Scammers along with their other company GamerTech