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Review summary

Created with AI, based on recent reviews

Considering 737 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their durability and effectiveness, especially with induction hobs. Many appreciate the efficient delivery service and the overall positive experience with their orders. People frequently highlight the excellent service received, from prompt dispatch of spare parts to the helpfulness of the staff. However, some customers experienced issues with delivery, such as parcels being left in inconvenient locations or not being notified of delivery attempts. A few people also reported receiving damaged or incorrect items, and some expressed dissatisfaction with the non-stick coating degrading or pans developing internal staining.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praised the durability and longevity... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the durability and craftsmanship of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and prompt... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Service

Users describe positive interactions with service. Many customers praise the fast and efficient service, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rapid delivery, good quality pan set including stockpot, plus range of kitchen utensils. Have used several times now and working well with the induction hob, Pans feel robust, heavy enough but weigh... See more

Rated 4 out of 5 stars

Easy ordering and quick delivery. Two worries: first why does the rubber harden so quickly, even when not used. Secondly, will the pressure cooker we have become unsupported like a previous Prestige... See more

Rated 4 out of 5 stars

I recently put the Prestige 6-Piece Cast Iron Set to the test on a date night, and the results were restaurant-quality. The 25cm grill pan and heavy press are a game-changer for searing steaks; they r... See more

Rated 4 out of 5 stars

bought a couple of sheet pans… really good quality as bought same before and had at least 5 years and taken a battering. Just disappointed one product was refunded and removed from order and shippe... See more


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Kitchen Supply Store

About Prestige

Written by the company

Prestige knows modern life is busy. Sometimes too busy. You’re juggling work, kids, social lives and everything in between.

We’re here to help you choose the right products for your kitchen.

Practical, quality designs that make cooking more enjoyable and cleaning up less of a chore! We’ve been trusted by generations for over 80 years.

Using our expertise and customer research, our mission is to create problem solving products that save time and fuss in the kitchen. From first timers to experienced cooks, we’re always there when you need us.

Prestige. Cooking made easy. Shop Mickey and Friends Bakeware Shop Nadiya Hussain Cookware Shop Pressure Cookers Shop Eco Kitchen Contact Us


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

No contact regarding issue

Contacted them weeks ago regarding a warranty claim on my Eco pans where the non stick coating is already coming off and I have had no response since. I even sent a follow up email which hasn't been responded to.

I won't be buying from this company again unless this is resolved.

January 24, 2026
Unprompted review
Prestige logo

Reply from Prestige

Hello Rebecca, we're sorry to hear that your Eco pans have not performed as expected.

We are usually known for exceptional product quality and are disappointed that we did not live up to those expectations on this occasion.

We'd like to understand more about this specific issue and make things right.

You'll receive an email from us within the next 2 hours so we can discuss this further, if you can please reply at your earliest convenience.

Rachel, Consumer Care

Rated 5 out of 5 stars

Well done Jen

Jen from Customer Service was extremely helpful and pointed me in the right direction to get the oart I needed.

February 11, 2026
Rated 3 out of 5 stars

The base of the weight has cracked with…

The base of the weight has cracked with use and I ordered a new one but the seating did not come with it

February 6, 2026
Prestige logo

Reply from Prestige

We’re sorry to hear that the base of the weight.
A member of our team will reach out to you via email shortly to assist further and make sure this is resolved for you.

Rated 1 out of 5 stars

Prestige pressure cooker gasket

Dear Sirs,

13th February 2026

The gasket ordered arrived promptly. However it doesn't fit our Prestige stainless steel pressure cooker.

The new gasket is very very slightly larger in diameter than the old gasket so I carefully fitted it assuming that it would settle with use but this is not the case. The pressure cooker won't come up to pressure and steam escapes all round between the lid and the base.

We have owned this pressure cooker for about 40-45 years and have never before had any problems with replacement gaskets.

The only markings I can see on the base are:-
(1) Below the main handle: "Prestige made in England"
(2) Below the secondary handle: "nominal operating pressure 103 kPa
(3) Around the top of the lid in 4 different languages "read the instructions before using"

I shall be obliged if you will kindly let me have the correct replacement gasket at your earliest convenience.

Yours faithfully,
J E Parlett
25 Sylvan Road, Exeter. EX4 6EW

January 9, 2026
Prestige logo

Reply from Prestige

We are sorry to hear that the replacement gasket supplied does not fit your Prestige stainless steel pressure cooker.

We will review this for you as a priority. A member of our team will reach out to you via email shortly.

Rated 3 out of 5 stars

Good you gave me a FULL refund.

Good you gave me a FULL refund.
But, that came after a lot of mistakes.
I believe in the rich heritage of the Parent company “TTK PRESTIGE”, from India 🇮🇳.

My cooking is centric to the use of a “Pressure Cooker”. Rice and IDLI are cooked routinely in my kitchen.

A pressure cooker that doesn’t let out “Steam” is not-functional!!!!

It is do good if you stock the correct model and inform me of its number and availability.

harinilaxminarayan

No.1
The Pines
YARM
North Yorkshire
TS15 9EW

February 5, 2026
Prestige logo

Reply from Prestige

Hello Harini

We are sorry to hear of the issues surrounding your purchase.

We are usually known for exceptional levels of service and are disappointed that we did not live up to those expectations on this occasion.

We value your loyalty and apologise for any inconvenience this may have caused and appreciate your understanding.

Kind regards
Rachel

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