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Review summary

Created with AI, based on recent reviews

Considering 737 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, noting their durability and effectiveness, especially with induction hobs. Many appreciate the efficient delivery service and the overall positive experience with their orders. People frequently highlight the excellent service received, from prompt dispatch of spare parts to the helpfulness of the staff. However, some customers experienced issues with delivery, such as parcels being left in inconvenient locations or not being notified of delivery attempts. A few people also reported receiving damaged or incorrect items, and some expressed dissatisfaction with the non-stick coating degrading or pans developing internal staining.

What people talk about most

Product

Customers had positive experiences with product quality. Many reviewers praised the durability and longevity... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the durability and craftsmanship of... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and prompt... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Service

Users describe positive interactions with service. Many customers praise the fast and efficient service, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rapid delivery, good quality pan set including stockpot, plus range of kitchen utensils. Have used several times now and working well with the induction hob, Pans feel robust, heavy enough but weigh... See more

Rated 4 out of 5 stars

Easy ordering and quick delivery. Two worries: first why does the rubber harden so quickly, even when not used. Secondly, will the pressure cooker we have become unsupported like a previous Prestige... See more

Rated 4 out of 5 stars

I recently put the Prestige 6-Piece Cast Iron Set to the test on a date night, and the results were restaurant-quality. The 25cm grill pan and heavy press are a game-changer for searing steaks; they r... See more

Rated 4 out of 5 stars

bought a couple of sheet pans… really good quality as bought same before and had at least 5 years and taken a battering. Just disappointed one product was refunded and removed from order and shippe... See more


Company details

  1. Countertop Store
  2. Home Goods Store
  3. Kitchen Supply Store

About Prestige

Written by the company

Prestige knows modern life is busy. Sometimes too busy. You’re juggling work, kids, social lives and everything in between.

We’re here to help you choose the right products for your kitchen.

Practical, quality designs that make cooking more enjoyable and cleaning up less of a chore! We’ve been trusted by generations for over 80 years.

Using our expertise and customer research, our mission is to create problem solving products that save time and fuss in the kitchen. From first timers to experienced cooks, we’re always there when you need us.

Prestige. Cooking made easy. Shop Mickey and Friends Bakeware Shop Nadiya Hussain Cookware Shop Pressure Cookers Shop Eco Kitchen Contact Us


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Rescheduled delivery for today and just…

Prestige sorted the problem immediately, fault was with amazons communications which said that item was undeliverable instead of rescheduled.
Looking forward to using the cast ironware.

February 9, 2026
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Reply from Prestige

Good afternoon William, I am sorry to hear the issue surrounding your rescheduled delivery. I can see from the tracking that at 11:57 this morning 09/02, your order was marked as out for delivery and is due to be delivered to you today. Please don't hesitate to contact us on www.prestige.co.uk/pages/contact if your order is in fact returned to us and we will assist you as a matter of urgency, kind regards Rachel

Rated 3 out of 5 stars

Delivery experience not good.

The goods were perfect, though from Luxemberg not the UK as I was expecting. It was the delivery that was the problem. Why don't couriers ring doorbells? I was waiting & no ring. ONE HOUR after the parcel was placed in a position where people could see it I received the notification!!
It would benefit buyers if you could write, at the time of ordering, that you will be in & expecting for the item to be delivered INTO your hands.

February 7, 2026
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Reply from Prestige

Good morning Christine. Thank you for your review and I am very happy to hear your comments regarding your order. I do apologise for the delivery issue and fully understand how frustrating it will have been to have been home at the time of delivery and not notified of your order arriving.
I hope that you still consider purchasing from us in the future

Kind regards, Rachel

Rated 5 out of 5 stars

Beautiful frying pan

Beautiful frying pan, top quality , very pleased with my purchase. Great value. Prestige website is excellent and purchase was easy and I was kept informed of the delivery progress. The pan delivered safely and promptly. Great service 👍

January 30, 2026
Rated 5 out of 5 stars

Great product

Great product, just recived my new fry pans they atre great, just like the saucepans I bought a while ago. Just a great product. Wish I bought them ages ago.

February 8, 2026
Rated 4 out of 5 stars

Good experience. some worries.

Easy ordering and quick delivery.
Two worries: first why does the rubber harden so quickly, even when not used. Secondly, will the pressure cooker we have become unsupported like a previous Prestige one we had.

January 29, 2026
Rated 5 out of 5 stars

My fifty-year old Prestige pressure…

My fifty-year old Prestige pressure cooker comes out regularly according to the fruit and jam calendar. So last week it was marmalade time and it was clear the rubber gasket was leaking. But your fast response (not helped by a very slow Courier service) got the parts to me in time for me to finish the three batches of marmalade.

January 29, 2026
Rated 1 out of 5 stars

Terrible parts / spares web page

Terrible parts / spares web page - suitable only for irritating the idiots
Missed the point that that one part requires you to buy another extra part for compatibility - so wasted another week and extra cost of postage. Parcelforce 48? arrived 1 week after ordered. THe Bairns are starving because the cooker was out of order. No parts diagram to confirm the fittings, Book was out of date on these parts so at a Loss to recognise the issue until the "wrong parts" arrived. "Prestige(ious)" ? Huh, NO, not a lot any more. Why do we bother? Bother? well having bought the Pan, what else to do with it? Price of parts not an issue, just the SERVICE "...go to webpage.." uhuh" pass the buck. and we wonder why Society is "Angry" with every thing / body ?

January 29, 2026
Prestige logo

Reply from Prestige

Hello Leo,

We are usually known for exceptional product quality and are disappointed that we did not live up to those exceptions on this occasion.

We'd like to take this opportunity to advise that I have emailed you a copy of the user guide which gives a handy run through of the parts that make up your cooker, for replacement purposes.

We hope that this information is useful. If you need any further support, please contact our Consumer Care Team via https://www.prestige.co.uk/contacts OR https://circulon.uk.com/contacts

kind regards
Rachel

Rated 1 out of 5 stars

Very good service and excellent product

Very good service and excellent product

September 9, 2025
Prestige logo

Reply from Prestige

Hello , Thank you for your review

We are known for exceptional product quality and are please to hear that we lived up to those expectations on this occasion.

We'd like to understand more about your review score of one star and how we could have improved

We would be grateful if you could tell us more about your experience
kind regards

Rachel

Rated 3 out of 5 stars

Plastic clip removal

I ordered a new brownie baking tin and it's arrived very promptly. It is excellent quality, but I could only give 3* because of the hard plastic clip attached to it which was extremely difficult to remove and had neither instructions for it's removal, nor the purpose of it. I eventually removed it with sharp scissors but it left a scratch. It spoilt an otherwise good purchase.

January 25, 2026
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Reply from Prestige

Hello Pauline

I am sorry to hear that the tag on your bakeware proved to be difficult to remove.

As these can be hung in store for display, the tags have to be secure. Having said that, for the future, there are some tried and tested ways to easily remove them (depending on the shape of the product):

1. Bending the tag back and forth until the plastic becomes soft and the tag can be twisted off
2. Sliding the tag to a corner and twisting off

Kind regards,
Rachel

Rated 5 out of 5 stars

Prompt dispatch of spare parts for…

Prompt dispatch of spare parts for pressure cooker.
Spend time working out which parts you need using the instruction manual and the order of assembly. Needed a new style handle to take the metal bracket (replaces plastic support) supporting the pressure cooker regulator. It all fits and works well.

January 28, 2026
Rated 4 out of 5 stars

Serious kit for a serious sear

I recently put the Prestige 6-Piece Cast Iron Set to the test on a date night, and the results were restaurant-quality. The 25cm grill pan and heavy press are a game-changer for searing steaks; they retain incredible heat, which is perfect for my Neff induction hob. While cast iron requires a bit of 'love' with seasoning and hand-washing, the crust it develops on meat is far superior to that of any standard nonstick pan. It’s a heavy, durable, and professional-feel set that is clearly built to last a lifetime. If you're serious about your cooking and don't mind the traditional maintenance, this set is an absolute bargain for the performance it delivers.

January 24, 2026

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