Prestigegifting Reviews 174

Ordered Mothers Day flowers through what must be a partner company called Haute Florist. Their advertising indicated they were a local florist and I selected a delivery date that was subsequently not able to be adhered to, as they were not local. The bouquet delivered had at least half the number of stems of flowers and significantly less foliage than shown in their website image and was just dismal. Their customer service was dismissive and unsatisfactory.

A very disappointing experience. I ordered flowers a week in advance of Mother’s Day, to be delivered on Mother’s Day. They arrived late with no reason given. And they took full payment. I won’t be ordering from them again

Ordered a large bouquet of flowers. Received dead, wilting flowers. Sent photos. Refused to give me a refund and refused to send another bouquet. Disgusting apauling service!! Then said take it up with your card issuer. Absolute con artists!

Just know... this has happened TWICE with these people. This time around, I paid for flowers to be delivered two days ago. They have still not arrived. They use a delivery provider that must be cheaper for them, and I can see from the tracking that flowers have been sat in their van for 3 days so far. The company refuses to give me a refund or send out new ones. Not acceptable.

Ordered the medium size flower. Paid extra £5 and got the same size as small. Very dissapointed. Not recomend.

I paid £50 for a bouquet i chose the large size and was very dissapointed a lot of greenery and not as many blooms as expected..Customer Service was no help.wouldnt use them again

Absolutely appalling….flowers delivered on time but they looked nothing like the £45 (plus postage) bouquet I ordered! Like others, if I could offer minus stars I would!
They looked like a cheap supermarket bouquet, when I questioned what was sent I was told “Based on our assessment, we can confidently affirm that the bouquet meets the required standards in terms of size and quality”. It is terrible, save your money.
Sadly, but fortunately for them, I cannot seem to add pictures! I will however do so in other reviews I make to ensure no one wastes there money like I did.

HOW TO OBTAIN A REFUND from PG and 123 Flowers

I received super sub-standard (appalling) flowers from Prestige Gifting / 123 Flowers who are the same company. This was distressing as they were for a special birthday (arrived half-dead and not even close to resembling the IMAGE displayed for the bunch on their website).

Having complained at management level to both companies, I received dismissive responses stating my feedback would be used to improve products. I eventually received an offer to replace the flowers. I declined this based on the former experience of product quality as well as the experience of complaining (and being dismissed).

I approached my bank who have refunded the sum and will claim it back off these fraudsters. Please do the same if you wish to get your money back. It is a waste of time trying to obtain a refund from the companies directly as they do not accept responsibility and will just dismiss you.

My lesson - pay the extra and use other premium providers. I also reported both companies to Trading Standards and the Advertising Standards Authority.

If I could rate less than zero I would.

After bringing it to there attention that the flowers were dehydrated and looked nothing like the website photo, they replied with, "it looks good and it's my fault for not looking after them" lol

Horrified that a Search online for prestige flower bouquets delivered to Dudley has scammed me £121!
I searched for a local florist to deliver 3 bouquets to WMAS HQ for guaranteed Next Day delivery, and simply wished to support local business providers.

"Haute Florist"
front a supposedly Dudley-engaged floristry business. I gladly paid via on-line payment link P for 3 bouquets plus extra for Message cards.

"Here at Haute Florist we take pride in our fresh luxury flowers and our reliable flower delivery service. Our artisan bouquets and hat boxes are the perfect way to say that special something. From London flower delivery to that special someone up north, we will deliver luxury fresh flowers anywhere in the UK with next day delivery.
Haute Florist will deliver the perfect gift. From luxury flowers delivered to London to a stunning hat box delivered to Mum on Mother's Day. You can rely on Haute Florist for the best quality fresh flowers and service.

Fresh Luxury Flower Delivery. Established 2014."

I've received no confirmation of delivery and my order number is invalid, I've just heard via email sent from "Prestige Gifting" - NOT from Haute Florist. No Order Status as to 3 now overdue - nor clarification as to Prestige Gifting taking payments against my knowledge. And I've heard within last hour from my Bank that security payments have been breached! What's going on?.

DO NOT BUY FROM THESE PEOPLE. I recently moved and wanted to send a bouquet to my elderly parents. My dad was so upset that I’d spent so much money on flowers that were broken and wilted. I reached out to the company to get a refund. Firstly, I was offered a £10 voucher for the site. I declined explaining that if they couldn’t get it right the first time I did not wish to do further business with them. Then they offered another bouquet to be sent. I explained that I just wanted my money back. Then they offered the voucher again. Unbelievable!! Avoid at all costs.

Terrible company with awful customer service. Daylight robbery what a rip off ! They DO NOT send what they say ... substitute items so you end up with half of what you paid for. They substitute the best items for smaller ones ! Half the price items ! A complete RIP OFF. Customer Service is the worst ever !

DO NOT USE THIS COMPANY THEY ARE A RIP OFF

Got some absolutely gorgeous flowers for my wife for our anniversary, and they came with a lovely teddy too! The flowers are long gone, but the teddy is still very well loved.

Please do not use this site. They failed to deliver my product at all, let alone on the right day, due to a mistake their end in distinguishing between the delivery and billing address. Despite apologizing they refused a refund and have been extremely unhelpful - the intended recipient and me are very disappointed.

Ordered on the 23rd Dec fir delivery on 24th. Had email to confirm. This was done via B&M bargains who use them. Didn't arrive until 27th no where in the box do half dead flowers arrived to an 84 year old lady in a nursing home. The company dont want to know they are a disgrace. Dont use them.

The flowers were originally received last week and were a "thank you" present to me following a corporate event.

I contacted Prestige gifting directly as I was too embarrassed to contact the person who had sent them to me. They were a £75 gift. Roses were brown and dead, the lillies were "slimy" stems and the smell from the bouquet was putrid and overpowering. I sent photos and 8 flowers from the bouquet had to be binned straight away.

I received an email from Ellemay to say they would send a replacement bouquet the next day. The replacement bouquet arrived 3 days later and were no better than the first - again dead flowers and rotten lillies. I haven't bothered asking for a replacement, however a total waste of £75 for my friend!! I will never use this company again and I too wish I had read the reviews prior to recommending.

Order not delivered still charged. No proof of delivery but say that courier reports it was delivered. Not worth the effort do not use there are so many better businesses out there.

I paid £40 for This company to deliver flowers on 7th December three days later still not arrived on complaining to the company they say they don't guarantee delivery nor refund !!! please don't use this company

Absolute rubbish. Advertised as next day delivery but it's not. Expensive for what it is. Customer service very unhelpful. Don't waste your money.

I received flowers from this company on the day of my mother's wake. They should have arrived the day before. Numerous petals on the roses were brown and drooping. Even the foliage was wilting. I contacted the customer service department who advised me to send photos. After examing the photos they agreed there was a 'slight' quality issue with the bouquet and offered me a voucher for £20 off another one. Considering the flowers had to be binned 2 days after delivery, I declined. I certainly wouldn't recommend buying flowers from this company. A total waste of money. I only gave 1 star as I couldn't leave a review otherwise