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Posh Pawn Reviews 

783
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, professional, and knowledgeable during every single store visit. People consistently appreciate the remarkably smooth, fast transactions, the comfortable store environment, and the very fair prices offered for their personal valuable goods. However, some people mentioned receiving very low valuations and disappointing payouts when trying to sell their luxury accessories or old vintage items. A few consumers also felt that the overall customer service could occasionally lack proper professionalism, leaving visitors feeling somewhat rushed and unwelcome during busy moments.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently kind,... See more

Service

People report positive experiences with service, highlighting the friendly, professional, and efficient... See more

Price

Customers consistently note positive experiences with price, highlighting fair and competitive offers for... See more

User experience

Clients share positive opinions on user_experience, highlighting a fast and seamless process. Reviewers... See more

Product

Consumers find product to be positive, highlighting a strong consensus on the quality of items and purchases.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never experienced selling through a pawn shop and was rather tentative at the beginning. I needn't have worried. Kathy (and later one of her colleagues) is clearly very experienced. She managed... See more

Company replied

Rated 5 out of 5 stars

I had a few watches that were gathering dust and not being worn so decided to take them to Prestige In Richmond. Justin was super helpful and it was all done same day from taking them in, having them... See more

Company replied

Rated 5 out of 5 stars

We visited Hatton Garden London where we were attended by Kasia, who was excellent, friendly and very efficient. I would definitely recommend this shop, especially if you are looking for a good pr... See more

Company replied

Rated 5 out of 5 stars

My Posh Pawn visit for the second time was dealing with Deanna. She was very nice, polite and helped me pawn a few items. I enjoy going to the Hatton Garden shop. All those shops with beautiful je... See more

Company replied


Company details

  1. Pawn Shop
  2. Car Finance and Loan Company
  3. Jeweler
  4. Jewelry Store
  5. Loan Agency
  6. Watch Store

About Posh Pawn

Written by the company

Prestige Pawnbrokers, widely recognised as Posh Pawn, is one of the UK’s best-known names in luxury pawnbroking and asset-based lending.

Founded in 2008 by James Constantinou, we have built a strong reputation for offering discreet, professional financial services to clients looking to unlock value from their personal assets. Known to many as the stars of Channel 4’s hit television series Posh Pawn, we specialise in providing loans against luxury and high-value assets, helping customers access funds quickly without the need to sell items they may wish to keep.

Our experienced team works with a wide range of valuables, including jewellery, gold, diamonds, luxury watches, designer handbags, fine art, antiques, classic and luxury cars, and other luxury assets. Every valuation is handled carefully and confidentially, with a focus on fairness, speed, and professionalism.

What makes Prestige Pawnbrokers different is our understanding that every customer’s situation is unique. Whether someone needs short-term funding for a business opportunity, extra liquidity during a transitional period, or a fast and secure alternative to traditional borrowing, we aim to provide a straightforward and dignified solution. Pawnbroking offers a flexible way to borrow against assets you already own, and our team is here to guide customers through the process clearly and respectfully from start to finish.

Alongside our lending services, Prestige Pawnbrokers is also known for its expertise in pre-owned luxury goods through Shop Prestige , helping customers buy, sell, and value exceptional pieces across multiple categories.

Buy, sell, loan today with Posh Pawn.


Contact info

Get an Instant Cash offer Today!

We provide a free valuation to sell / loan against your luxury goods.

4.8

Excellent

TrustScore 5 out of 5

783 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(783)

182 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good customer service

Friendly, explained everything very clearly & good customer service

November 6, 2025
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

I was a bit apprehensive at first

I was a bit apprehensive at first, but the staff at Prestige Pawnbrokers soon put me at ease and helped me with everything I needed to know about selling my items.
Five stars every time!

November 4, 2025
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review and please we were able to help them through the sale of your items.

Rated 5 out of 5 stars

Lovely service

Lovely service, very professional and item was even better in person.

November 3, 2025
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Great service

Great service, and politeness and helpfulness .
I wouldn't go elsewhere to sell my gold jewellary in Guildford
Thank you!

November 1, 2025
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review following a recent visit to our Guildford store.

Rated 5 out of 5 stars

I went to Posh Pawn today

I went to Posh Pawn today. I had a love lady who served me, was honest and told me what they do to make sure my items were genuine. They came back with a really good offer. I was offered £600 from a jewellery shop. Push pawn nearly double it. I definitely would recommend, and would go back if l needed to.

October 25, 2025
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review and hope to see them again soon.

Rated 5 out of 5 stars

Great experience

Mark was very helpful and informative
and made my visit to the Guildford shop a pleasant experience.

October 10, 2025
Unprompted review
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review and look forward to seeing them again soon.

Rated 5 out of 5 stars

Very good experience …

Very good experience would definitely recommend and would use again.

September 18, 2025
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Posh pawn top class

Price is very competitive and 10% off for first buyer, it's a good deal.
Next day delivery is a very good point too.
Customer service is excellent.
I am sure I will buy more from them when something catches my eye.

October 7, 2025
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review and hope to see them again soon.

Rated 5 out of 5 stars

I had an amazing experience

I had an amazing experience! Alina served me and she was so professional, knowledgeable, patient and kind. There were some pieces I had doubts about letting go at the 11th hour and she helped me decide and gave me all the time i needed to decide. Everyone was super nice and helpful. Definitely would recommend.

October 1, 2025
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review following a recent visit. We hope to welcome them back soon.

Rated 5 out of 5 stars

Professional outfit

Professional outfit. Talked me through the process for valuing a few bits of unworn jewellery and agreed a price to sell them.

September 26, 2025
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review following a recent visit. We hope to see them again soon.

Rated 5 out of 5 stars

Always Helpful

Always polite, always helpful. Fair evaluations and good communication.

October 4, 2025
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review.

Rated 5 out of 5 stars

Worth the time..

They took their time is their assessment and the outcome was satisfactory.
I am likely to visit them again in the future.

September 10, 2025
Posh Pawn logo

Reply from Posh Pawn

We thank the Client for their 5 star review and look forward to seeing them again soon.

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