Prestige Wheels Ltd Reviews 592

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the high quality of the products. Many highlight the professionalism and helpfulness of the staff, noting their knowledge and attention to detail. The customer service is frequently described as outstanding, with people appreciating the efficient and precise work. However, some customers also noted issues with cosmetic repairs not being done correctly, leading to further complications like mismatched paint. A few other people also felt that the customer service provided by management was poor, citing argumentative behavior and a lack of accountability for mistakes.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, knowledge, and... See more

Quality

Customers consistently note positive experiences with quality, stating that their wheels look better than new... See more

Product

Clients share positive opinions on the product. Many customers are delighted with the wheel refurbishment,... See more

Customer service

People report positive experiences with customer service. Many customers praise the first-class service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very first phone call to picking the car up at the end, the process couldn’t have been smoother We dealt with Phill, professional, knowledgeable,very helpful and he smelt 👌 4 wheels powd... See more

Company replied

Rated 5 out of 5 stars

John came and did an alloy repair for my wife this morning. He was professional, friendly and very helpful. He was knowledgeable about what he was doing and was very particular about cleanliness and l... See more

Company replied

Rated 5 out of 5 stars

My first experience using Prestige Wheels has been a very positive one! Communication was excellent throughout, as was timing and quality of workmanship. Adam arrived as planned, to carry out a mobi... See more

Company replied

Rated 5 out of 5 stars

Outstanding service and experience, so glad I found Prestige. Due to a damaged wheel caused by Halfords, I am so grateful that John was scheduled to my repair. He is such a knowledgeable experienced m... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

Alloy Wheel Refurbishment and Repair specialists covering the mainland UK. We have both a full factory refurbishment plant and team of fully employed mobile engineers. Contact Details: Tel: 0800 840 40 40 Email: info@prestigewheels.co.uk Web: www.prestigewheels.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

592 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service, very good pricing and superb quality repair and refurb on my alloy wheels. Highly recommend

February 14, 2025
Unprompted review
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Dave,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Selina provided such amazing service on…

Selina provided such amazing service on a couple of occasions now, would highly recommend the company

February 13, 2025
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Gemma,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 1 out of 5 stars

Damage to sill

My car was sent here by kwik fit after they damaged an alloy changing a tyre. When i returned to collect my car, not only was the damage to the wheel still visible, but there was damage to the sill where a trolley jack had been put in the wrong place. The damage wasn’t there before. They then denied all knowledge which was very disappointing.

September 9, 2024
Unprompted review
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Refurbed 19inch wheels…

Just picked up my set of golf r 19 inch wheels with set of new Contintental tyres. Fantastic service and price from a great company run by extremely competent and friendly staff

January 16, 2025
Unprompted review
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Trev,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Did a fantastic job, very happy with the service.

Booking was easy, appointment arranged on convenient day and time, turned up on time with a text first. Did a fantastic job to a badly damaged wheel, good as new!

December 24, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Very good and efficient service

All booked online repair done to good standard very happy

December 27, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Paul,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Great service

Great service. Had a couple of scuffs to one of my alloys on my Audi. Really fast turnaround (came next day) and when they had finished it was impossible to see where the scuffs had been. Really reasonable cost as well, highly recommend!

December 11, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Great service all around

Great service, quick turnaround and brilliant quality finish. Had my brake calipers refurbished as well as a full wheel refurb at the main centre. The brakes were more expensive than other independent people I've seen however I'd rather spend the extra on a trusted, proven company and the finish is better than factory. Turnaround was from Tuesday morning to Wednesday afternoon so no complaints there either for the work carried out! Would fully recommend!

November 26, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

A very helpful professional company.

A very helpful professional company.
The staff are great.
Right from the start they were really helpful and informative.
Dropped the wheel off to be repaired and it looks absolutely mint. They’ve done an absolutely fantastic job on it.
I definitely recommend these 💯
Fantastic job 👍

November 29, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Dave,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 2 out of 5 stars

Review for Prestige Wheels

Review for Prestige Wheels

I had a disappointing experience with Prestige Wheels. After paying online, no one contacted me to book in my appointment. I had to follow up with them myself after waiting for 10 days. When I brought my car in to get two wheels refurbished, it was clear that the job missed quality control. There was visible dirt under the lacquer, and the diamond cut where it meets the lacquer had rough edges on both wheels.

Despite my complaints and the team’s attempt to patch up a part where dirt was under the lacquer, I felt like they were just trying to get me out the door by giving me inaccurate excuses, as it was the end of their working day. It seemed like my car was skipped over in terms of quality assurance because it wasn’t as expensive as the others in the shop, some of which were worth over £150k.

While I appreciate their offer to manually correct the issue and recut the wheels, it was not an ideal solution as it meant I couldn’t have the refurb done again in the future. It was really disappointing, especially since this company has such good reviews—that was the only reason I used them. Because of this experience, I won’t be coming back.

October 1, 2024
Unprompted review
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Aaron,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Friendly service and Excellent finish !

It was great to be able to pop in and check in the different options. Great customer service. I was really impressed once I saw the quality of the finish of the wheels. They were better than I expected. This is the 4th set of wheels I have had done and I would recommend them to anyone.

November 1, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Mike,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Great customer service from start to…

Great customer service from start to finish

November 23, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Jane,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Fantastic job

Really happy with my alloy wheel repairs. I was worried I had permenantly chipped and scuffed my new wheels but they did an amazing job and my wheels look brand new again. Very quick turn around, super friendly and helpful, great customer service and really good value for money. Would absolutely use them again.

November 18, 2024
Unprompted review
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Callum,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

They were fine

They were fine - communications good - arrived on time - pleasant operative - good job done

November 15, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Easy to book

Easy to book, great customer service, and a top repair. Highly recommend

November 8, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Looking like new.

The guys at Prestige Wheels did a really great job. We are very pleased with the quality of work carried out.

November 7, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Ian,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Excellent in Every Way

Made an appointment for a home visit as I had damaged an alloy wheel on my car but didn't have the time to go somewhere to get it done. The online booking process was simple and I got an appointment about 5 days later. I received a text the night before advising of an approximate time. The guy who turned up was polite and friendly and did an excellent job refurbing my wheel. For the price I paid I'm very happy and it was an easy hassle free experience. I would definitely recommend Prestige Wheels to anyone.

November 1, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Adam,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Satisfied customer

Fast and efficient service.
4 wheels looking like new done overnight.

October 29, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Stephen,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Damaged wheel looks as good as new and…

Damaged wheel looks as good as new and the colour match with the others is spot on!
Friendly and efficient
Definitely recommend

October 29, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Malcom,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

2nd time I’ve used Prestige

2nd time I’ve used Prestige. As before excellent service & 1st class job. Heartily recommended!

October 18, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon John,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look