Prestige Wheels Ltd Reviews 592

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the high quality of the products. Many highlight the professionalism and helpfulness of the staff, noting their knowledge and attention to detail. The customer service is frequently described as outstanding, with people appreciating the efficient and precise work. However, some customers also noted issues with cosmetic repairs not being done correctly, leading to further complications like mismatched paint. A few other people also felt that the customer service provided by management was poor, citing argumentative behavior and a lack of accountability for mistakes.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, knowledge, and... See more

Quality

Customers consistently note positive experiences with quality, stating that their wheels look better than new... See more

Product

Clients share positive opinions on the product. Many customers are delighted with the wheel refurbishment,... See more

Customer service

People report positive experiences with customer service. Many customers praise the first-class service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very first phone call to picking the car up at the end, the process couldn’t have been smoother We dealt with Phill, professional, knowledgeable,very helpful and he smelt 👌 4 wheels powd... See more

Company replied

Rated 5 out of 5 stars

John came and did an alloy repair for my wife this morning. He was professional, friendly and very helpful. He was knowledgeable about what he was doing and was very particular about cleanliness and l... See more

Company replied

Rated 5 out of 5 stars

My first experience using Prestige Wheels has been a very positive one! Communication was excellent throughout, as was timing and quality of workmanship. Adam arrived as planned, to carry out a mobi... See more

Company replied

Rated 5 out of 5 stars

Outstanding service and experience, so glad I found Prestige. Due to a damaged wheel caused by Halfords, I am so grateful that John was scheduled to my repair. He is such a knowledgeable experienced m... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

Alloy Wheel Refurbishment and Repair specialists covering the mainland UK. We have both a full factory refurbishment plant and team of fully employed mobile engineers. Contact Details: Tel: 0800 840 40 40 Email: info@prestigewheels.co.uk Web: www.prestigewheels.co.uk


Contact info

4.8

Excellent

TrustScore 5 out of 5

592 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

They were very helpful and polite and…

They were very helpful and polite and Quick to get the job done the man who came to my house to fix my wheel was very polite couldn't thank them enough I would recommend them to anyone who needs wheel's repaired

October 22, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon David,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

They did a great job with the wheel

They did a great job with the wheel. I only wish I had the funds available to have the other 3 wheels done as well. Maybe sometime soon....

October 11, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Morning John,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Great communication throughout and…

Great communication throughout and efficient service at a competitive price

October 18, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Morning Oliver,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Fantastic experience…

Fantastic experience from booking online to having my wheel refurbed on the drive by Adam who was punctual, polite and professional. Great service and incredible value for money!

October 8, 2024
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Reply from Prestige Wheels Ltd

Good Morning Iain,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Great finish and really quick!

I got a text the day before to give me a time window. Joshua turned up on time with a text to tell me he’s on the way. Really quick run through of the plan and plugged in an extension lead then I left him to it. Around 40 minutes later he let me know he was finished. A like-new finish to the point I couldn’t identify where the repair was! A couple of tips from Joshua to ensure the work doesn’t get damaged then he was away.

I’d been putting off booking to get the work done but it was much easier than I could have imagined. Should have done it sooner!

October 4, 2024
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Reply from Prestige Wheels Ltd

Good Morning Oliver,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Had a diamond cut wheel cosmetic repair…

Had a diamond cut wheel cosmetic repair done at Prestige Failsworth, they’ve done a fantastic job I’m so pleased with it, the guys there really know their stuff and advised me which repair was the best to have. A big thank you and I will definitely be recommending them to everyone

October 11, 2024
Unprompted review
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Morning David,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Good service

Good service, did a nice job on my wheels

October 8, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Morning Paul,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Highly recommend Prestige Wheels Ltd

Made my initial enquiry after my insurers recommended companies (three of them) let me down. Wish I'd gone to Prestige Wheels initially, car was in within two days of ringing and was repaired within another couple of days.

Staff were so friendly and really nice little set-up.

Thanks so much guys!

September 30, 2024
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Reply from Prestige Wheels Ltd

Good Afternoon Penny,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

5star job lads

Unbelievable job for unbeatable price
Quick turnaround. Excellent customer service. Would recommend Prestige Wheels to anyone.

October 4, 2024
Unprompted review
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Luke,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

They got the work on my wheels done…

They got the work on my wheels done very efficiently . I used the mobile service and I was impressed by the member of staff.

October 4, 2024
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Reply from Prestige Wheels Ltd

Good Afternoon Ann,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Great job

Very pleasant and efficient
Did a great job
Highly recommend

October 4, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Andrew,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Girls in the office were wonderful. A great repair on my Boxster’s 20” wheel.

October 3, 2024
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Reply from Prestige Wheels Ltd

Good Afternoon Clive,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

easy to communicate with and efficient…

easy to communicate with and efficient service

September 30, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Great service from people who care

3 months ago I had my Audi wheels powder coated and diamond cut by Prestige Wheels. Nice job at half the price of the last time I had them done (the wheels are wider than the tyres so always vulnerable to kerbing.)

In a moment of stupidity I drove to the shop last week at the end of a 15 hour day just for a pint of milk and heard that heart-wrenching grinding grating noise as I scuffed the pristine wheel on the granite kerb at Waitrose. @@@@@@@!! [expletive]

1 phone call to the nice people at Prestige Wheels to confess my muppetry and they offered a callout service to refinish my wheel, on my drive, at home. They cautioned that the finish may not be quite the same as the full diamond cut in the workshop but it would look better and prevent the salt corroding the wheels. The office team could not have been more helpful and went out of their way to fit in with my punishing work calendar.

Matt came out and treated my car as if it was his own child. Professional, polite, reassuring, he explained the process and did exactly what he said he would do, with care and consideration. Respect earned.

The end result is actually indistinguishable from the factory diamond cut finish at 1m distance at a fraction of the cost with zero inconvenience.

I could not be more delighted. The bill although diminutive compared with what it could have been, still served as a reminder that I should be more careful, but for quality of service, end result, and the convenience, I should give this 6 stars.

A big thank you to the team in the office for being kind, patient and utterly professional. And to Matt who has worked magic to remove the damage I carelessly caused in a moment of stupidity.

Sincerely, thank you.

Highly recommended.

September 23, 2024
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Reply from Prestige Wheels Ltd

Good Morning Andrew,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Excellent service at short notice with…

Excellent service at short notice with terrific final results.

September 27, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Morning,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Cupra 19” wheel refurb

Cupra 19” wheels needed a little TLC, opted to switch from diamond cut to matte black and I am well pleased with the result. Friendly, professional service from the guys at Prestige and sorted at a fantastic price! They also painted my hubs to finish the look off nicely at no extra cost. I would definitely recommend Prestige!!! Thanks again guys👍🏻😎

September 26, 2024
Unprompted review
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Morning Alan,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Easy to arrange the booking through their website and completed the work on time and to a high standard.

September 19, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon Paul,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Fantastic refurbishment

Fantastic refurbishment. Great service - polite, courteous, helpful and on time. Expensive but worth every penny.

September 11, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon David,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

Rated 5 out of 5 stars

Job was completed quicker than expected…

Job was completed quicker than expected and good follow up re torquing the wheel

September 12, 2024
Prestige Wheels Ltd logo

Reply from Prestige Wheels Ltd

Good Afternoon,
Thanks for taking the time to review the service we have carried out for you. Your comments are appreciated & will be passed to the team members that dealt with your repair.
Kind Regards,
Prestige Wheels

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