Prestigio Cars Ltd Reviews 

840
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly and professional staff members who make buying a car a completely straightforward and pleasant process. Many buyers truly appreciate the remarkably smooth vehicle delivery services, noting that drivers always arrive punctually and go above and beyond to help. However, some reviewers were not happy with the overall product quality, describing serious mechanical faults and significant issues discovered shortly after purchase. Consumers also noted frustrating experiences involving extended delivery delays and a complete lack of response from support teams when addressing post-sale complaints.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful staff members and a... See more

Product

Clients share ambiguous opinions on product, with some reviewers expressing great satisfaction and praising... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting promptness and polite drivers who... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers praised helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such lovely people, as a young first time buyer I could feel the kindness radiating when I came in. Ziggy was incredibly helpful and knowledgeable about the vehicle. Can’t thank him enough would defin... See more

Company replied

Rated 5 out of 5 stars

I needed a new landrover after mine was written off in an accident Prestigio cars were excellent and very helpful. Car was good value and arrived with keshif on time and excellent with explaining ever... See more

Company replied

Rated 5 out of 5 stars

This company is so very helpful. Absolutely great, friendly customer service. Dealt so very well with selling me a car in a very friendly, helpful manner. Would very highly recommend.

Company replied

Rated 5 out of 5 stars

We would like to thank Ian for all his help with the test drive and the paperwork for the purchase of the car we purchased. We found all the staff were helpful, polite and professional when we were on... See more

Company replied


Company details

  1. Car Dealer

Written by the company

If you are looking for great savings on quality used cars and vans in the Bedford area, then you have reached the right place. Prestigio Cars Ltd are an award-winning used car and van dealership based in Bedfordshire. We are an AA-certified dealership and FCA approved. We are proud to offer you first class customer service and very competitive pricing, so please browse our stock list. At Prestigio Cars Ltd, we stock a range of used cars and vans to suit all budgets and lifestyles so we are sure to have the right car or van for you. If you are looking for a second hand car or van in Bedford, then don't delay, call us today. In order to offer cars and vans to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website. We offer advice on vehicles and vehicle maintenance and our friendly staff will go the extra mile to guarantee that you receive the advice and support you need. At Prestigio Cars Ltd we don't just sell cars and vans, we do everything possible to get you on the road with your perfect vehicle. Why not come along to our dealership in Bedford? We look forward to meeting you!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

840 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(840)

130 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prestigio car highly recommend

Prestigio car highly recommend. Nawaz delivered my van Bedford to retford

July 17, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you for your wonderful review and my star rating. We are delighted to hear that our team was able to provide you with the topknot service that be strive on behalf of us have a great day.

Rated 5 out of 5 stars

Very professional

Very professional, well mannered and a very straight forward process. Very happy with the service, Kashif has brilliant understanding of his job and made the whole experience easy for me. I highly recommend prestigio cars.

July 17, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi, thank you for taking the time to leave us this wonderful feedback on behalf of all of us. Have a great day.

Rated 5 out of 5 stars

Bought a van from Prestigio Cars

Bought a van from Prestigio Cars, very nice and highly recommend. Nawaz delivered my van from Bedford to the south lakes.

July 14, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi Claire, thank you for taking the time to leave us as wonderful feedback. We will pass this on to our whole team on behalf of all of us have a great day.

Rated 5 out of 5 stars

Very good service

Very good service, easy for me to select my first car

July 12, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you for taking the time out to leave us this wonderful feedback!!!

Rated 1 out of 5 stars

Do not buy from this illegal operation

I would strongly advise anyone considering buying a vehicle from this dealer to be extremely cautious based on my experience.

I part-exchanged my Mercedes for one of their vans and paid an additional £1,190. Shortly afterwards, I discovered the van had serious faults, including what I believe was a fraudulent MOT, with defects that should never have passed an MOT inspection.

After raising the issues, the dealer agreed to take the van back. However, instead of resolving the situation properly, they returned my Mercedes and claimed they had repaired it, while only giving me a partial refund.

Unfortunately, the Mercedes was returned with another MOT that I believe was also not carried out correctly. The vehicle has a serious airbag fault, which is a major safety defect and should have been identified. When I arranged for the vehicle to be diagnosed, the OBD diagnostic port had been damaged, preventing the garage from carrying out a scan. In my view, this appeared to be an attempt to prevent the fault from being discovered.

The OBD port has now been repaired, and the vehicle is due to undergo a full diagnostic inspection using Mercedes-Benz XENTRY equipment. If, as expected, the scan confirms the airbag fault existed when the vehicle was returned to me, it will support my belief that the vehicle was supplied with a serious safety defect despite having a valid MOT.

I am now pursuing legal action and have retained all of my evidence, including invoices, inspection reports, diagnostic records and photographs.

This review reflects my personal experience. I hope no one else has to go through the stress, inconvenience and financial loss that I have experienced.

June 1, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Dear Sir/Madam,

We note your statement and the serious claims you have made. We respond clearly and factually as follows:

1. Regarding the Vehicle and Mileage
You purchased the van for £2,490 and have driven it over 2,000 miles in just one month. We provided a valid MOT and documentation at the time of sale. Any charge made was for the actual cost of the MOT paid to a registered third-party test centre — this was a legitimate expense, not an attempt to demand money.

You have made serious accusations including threatening our staff with death — we are aware this matter is under official investigation. We have acted at all times with integrity and will cooperate fully with any relevant authorities. We do not accept that we have behaved improperly or attempted to harm your interests.

3. Regarding the Part-Exchange Vehicle
We returned your Mercedes as agreed, and we have no evidence to suggest it was returned with hidden faults or that we attempted to conceal anything.

Rated 1 out of 5 stars

Really poor

Really poor. The customer service is abysmal!!
I bought a van from this dealership which included a 3 month warranty. The 12v charger didn’t work and the indicator was only working intermittently. After discovering this they asked me to take the van to them so their mechanic could have a look. Apparently he couldn’t find any issues. I perused this and was advised to take it to a local garage and they would pay for said works. I did, I sent the invoice, chased them over and over and have had ZERO response.
I have also had to pay to get the VC5 document as they sent a photocopy to the DVLA which they don’t accept.
I might as well have bought elsewhere and saved myself some money.

May 1, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi Marie, we are sorry to hear you were unhappy with your experience and we would like to investigate this further if you can send us your complaint in full to aftersales@prestigiocars.co.uk

Rated 5 out of 5 stars

I bought the van for Prestgio cars and…

I bought the van for Prestgio cars and Nowaz delivery my van Bedford to Swansea i good condition and fast.

July 3, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi, thank you for taking the time to leave us this wonderful feedback. We will pass this on to our whole team on behalf of all us have a lovely day.

Rated 5 out of 5 stars

Very efficient and professional…

Very efficient and professional service. The driver Nawaz who delivered the vehicle to Stoke on Trent was extremely helpful. Highly recommended company.

June 30, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi Rebecca, thank you for your kind words and five star rating. We will pass it to our whole team at Prestigio on behalf of all of us. Have a great day.

Rated 5 out of 5 stars

mini cooper s

My roof was broken and they were very helpful in coming to fix it the same day.

June 26, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you for your kind words. We are happy to hear that our after-care he was able to help you

Rated 5 out of 5 stars

Highly recommend Prestigio cars

Highly recommend Prestigio cars. Nawaz also delivered to my very nice guy and polite I would definitely get another one from him

June 18, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi Mark, thank you for taking the time out to deliver us this wonderful feedback. We will pass this on to our whole team.

Rated 5 out of 5 stars

Straight forward

Straight forward, timely and efficient service. Good communication too.Delivery of car over 100 miles away went without a hitch also. Thanks to Ian and Kashif

June 9, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi, thank you for taking the time out to give us this wonderful feedback. We will pass this on to our whole team behalf of all of us have a great day!!!

Rated 5 out of 5 stars

Good service

Good service, highly recommend,

June 8, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you for your accommodations

Rated 5 out of 5 stars

I purchased the van from Prestigio…

I purchased the van from Prestigio cars, with no issue. My van was delivered by Nawaz from Bedford to Ipswich. I would highly recommend this company.

June 8, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi, Thank you for taking the time out to leave us this wonderful feedback!!!

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