Dmvans Reviews 

249
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making the buying process smooth and easy. Many people highlight the excellent service, competitive pricing, and good deals, often traveling significant distances to purchase vehicles. However, some people were dissatisfied with the condition of the vehicles, reporting issues like vans breaking down soon after purchase or discovering hidden mechanical problems. Additionally, a few customers noted discrepancies in vehicle descriptions, such as undisclosed damages or concerns about the accuracy of service records.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, politeness, and efficiency.... See more

Service

People report positive experiences with service, often highlighting the professionalism and efficiency of the... See more

Product

Customers consistently note ambiguous experiences with product, with some expressing happiness with their new... See more

Customer service

Customers had positive experiences with customer service, often highlighting the efficient, professional, and... See more

Price

Clients share positive opinions on price, with many reviewers finding prices to be fair and competitive, even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I experienced so good with dmvans They guys are brilliant in dealing woth customer and they are very helpful with customer and provide right information i met with crish he is good guy who give us... See more

Rated 5 out of 5 stars

I dealt with Chris while looking for an electric van. He was really friendly and personable and a pleasure to deal with. Ended up finding the perfect van at the right price point and the whole buying... See more

Rated 5 out of 5 stars

The Van was a really good deal to be honest. But there was a small issue that came up in the days after purchase. The customer service to remedy it was really good and the issue has been sorted to a h... See more

Rated 5 out of 5 stars

The guys here were amazing!! Honestly they went above and beyond to help us. Would highly recommend. Very competitive prices we travelled over 70 miles just to buy from them!!! Van is just what we be... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

249 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(249)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The only reason to mark 1 star as there…

The only reason to mark 1 star as there is no 0 as an option. Ex fleet vans for sale which is not a problem apart of the arrogant trades behind the counter.
When pointing negatives of vehicles not mentioned in ads and photos I was asked "Are you here to make a deal "
Absolutely arrogant and non professional trades. Really wasted couple of hours of my time.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Literally cant say enough about my…

Literally cant say enough about my positive experience at DMvans transaction was quick, helpful and without doubt is a place where quality is a priority...the van was perfect and the collection yard location absolutely beautiful on a sunny day so a great day all round

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Very Good

Very Good. And Ivan is very helpful and polite. Great service I got it today.

June 20, 2026
Unprompted review
Rated 5 out of 5 stars

Recently purchased a van

Recently purchased a van, staff very helpful. Had a small issue, however was dealt with in an efficient and professional manner. Would definitely use again

June 13, 2026
Unprompted review
Rated 1 out of 5 stars

🚨 SCAM

🚨 SCAM! AVOID AT ALL COSTS! 🚨

[NOTE: THERE ARE MANY REVIEWS ACROSS GOOGLE AND AUTOTRADER WHERE MANY PEOPLE HAVE BEEN SCAMMED LIKE ME]

I bought a van from them and within a day the ‘check engine’ warning light came on and beeped constantly. I took it straight to a mechanic who as soon as he sat in the cab said the electronics had been tampered with to temporarily disable the warning lights for sale. My mechanic said ‘it’s a rip off’.

A second mechanic said it had major failures and it wouldn’t pass an MOT so they have sold me a van not fit for purpose and hidden the fault deliberately. When I tried to take it back the owner flat out refused to acknowledge the written report from the mechanic because the light was not showing at the time (like when they sold it to me). So I took it to A THIRD MECHANIC who ran a diagnostic which revealed about 12 different faults. Some critical and major. Plus faulty brakes and oil leaking all over them.

These guys are fraudsters and scammers and operate under different names, because this has happened to so many people and they are trying to wash their atrocious presence online.

🚨 On Autotrader and Google, DM vans have loads of reviews where people have been scammed like me 🚨

When Ivan (the guy who worked there) was showing me the van, he told me not to press the pedal too hard ‘because it was cold’. Now it’s clear that they didn’t want me to notice the knocking in the engine because of the faulty injector. They KNEW there were all these faults and they tried to hide them despite saying everything was fine with it.

When I went to the office to ask for a refund showing evidence from my mechanic and videos of the warning lights, the owner said it means nothing.

I will be taking them to court.

AVOID AVOID AVOID

June 12, 2026
Unprompted review
Dmvans logo

Reply from Dmvans

We are disappointed to read this review, as it does not reflect our experience of this matter.

Shortly after purchase, the customer contacted us regarding a reported engine management light and misfire. We immediately offered to inspect and repair the vehicle at our expense, or alternatively provide a replacement vehicle. Both options were declined.

The customer then advised us that the van was not driveable in its current condition. In an effort to resolve the matter quickly and amicably, we offered a full refund.

When the vehicle was returned to us, we carried out our own inspection and were unable to replicate the reported misfire or engine management light issue. No fault relating to the complaint was present at the time the vehicle was returned.

We take customer satisfaction seriously and always aim to resolve genuine concerns fairly. In this case, we offered repair, replacement, and ultimately a full refund in an effort to assist the customer. We therefore strongly reject the allegations of dishonesty, fraud, or deliberate concealment of faults.

As this matter may be subject to further proceedings, we do not intend to discuss it further in a public forum.

Rated 5 out of 5 stars

All round real good experience

All round real good experience, came to view the van and Ivan was very transparent with all details. Was very helpful and allowed me to test drive it no questions asked. Super easy process all round

May 2, 2026
Unprompted review
Rated 5 out of 5 stars

Clear communication, honest prices

Great communication, clear listings, lots of vans to view. All priced very fairly and competitively. Ivan and Sumbi were very helpful, I was given freedom to just view vans at my pace, open them up, start them up and could request test drives too. Good spot!

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Sumbi was a pleasure to communicate…

Sumbi was a pleasure to communicate with throughout the entire process. From the very beginning, their communication was clear, responsive, and professional, making everything smooth and easy to follow.

The sales process was handled efficiently and with great attention to detail. Sumbi asked the right questions, stayed engaged at every stage, and ensured that everything moved forward without delays. Overall, it was a seamless and positive experience working with Sumbi.

March 27, 2026
Unprompted review

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