Dmvans Reviews 

249
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly approach, making the buying process smooth. Many people highlight the exceptional service and customer support, noting the efficiency and clear communication throughout their interactions. Reviewers also frequently mention the competitive and fair pricing, often finding great deals on their purchases. However, some customers also noted significant issues with the vehicles themselves, reporting hidden faults, damages not disclosed, or vans not being serviced as expected. Some reviewers were not happy with the post-sale customer service, mentioning instances of rudeness or arrogance.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting individuals for their helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many describing it as great, brilliant, and exceptional... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with their... See more

Price

Customers consistently note positive experiences with price, finding them fair and competitive, with many... See more

Customer service

People report positive experiences with customer service, highlighting efficient, professional, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I dealt with Chris while looking for an electric van. He was really friendly and personable and a pleasure to deal with. Ended up finding the perfect van at the right price point and the whole buying... See more

Rated 5 out of 5 stars

The Van was a really good deal to be honest. But there was a small issue that came up in the days after purchase. The customer service to remedy it was really good and the issue has been sorted to a h... See more

Rated 5 out of 5 stars

The guys here were amazing!! Honestly they went above and beyond to help us. Would highly recommend. Very competitive prices we travelled over 70 miles just to buy from them!!! Van is just what we be... See more

Rated 5 out of 5 stars

I’ve just bought a van from here and big mention for Chris he was very informative and help make the process very easy.



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

249 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(249)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID DEALER SAVE YOUR MONEY

After being told to remove reviews before they will do any more talking. Emails ignored and also has my number still not sorted the vehicle out which was faulty 4 days after we bought see below! AVOID AVOID AVOID.

Absolute shocking dealer steeeer clear!
I never leave bad feedback for businesses but when your parting top money this needs to be said!If you want to buy a vehicle for WORK I would NOT recommend buying from these. I was told they only buy the vehicles from a trusted supplier! vehicle is a 19 plate 72k on clock and has a 2019 stamped air filter but its 2025 now. I spoke to Mercedes and its not possible in 2024 to buy a 2019 air filter! so this vehicle was NOT serviced like it should of been. This vehicle has a DPF issue and has been in garages 5 times in 5 weeks of purchasing the vehicle, now a 6th time and however many more times over the next months. The business owner thinks its totally acceptable that this vehicle is going in a garage for repair 6 times. once you buy a vehicle for business they say you can NOT reject the vehicle when it has a known issue and the customer service when you have a issue is very poor from all involved. and you can NOT pay by card as the
'payment machine fails the payment' this is exactly why i like to pay on card as your protected against this type of stuff. If i was you look at other business to buy from and also they run as 2 names this being one and the other is KARS.CO.UK in Chesham. we have all the evidence and this is a genuine review! We have all the letters and emails to show what these business owner and business is about.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

I was there for first time for buying a…

I was there for first time for buying a VAN for my friend,firstly VAN we bought from them was on ALC Van 🚐 was in very good condition and secondly price of it was unbelievable 🙏very good customer service by Shan as manager,professional and polite 👏👏I strongly recommend to everyone who looking for good VAN even for selling .

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

The guys here were amazing!

The guys here were amazing!! Honestly they went above and beyond to help us. Would highly recommend. Very competitive prices we travelled over 70 miles just to buy from them!!! Van is just what we been looking for , they had lots in stock and helped us choose .. can't thank them enough !

September 20, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly service with a knowledgeable salesperson!

I dealt with Chris while looking for an electric van. He was really friendly and personable and a pleasure to deal with. Ended up finding the perfect van at the right price point and the whole buying process was extremely smooth. Despite being a few hours away from me, I wouldn’t hesitate to deal with them again.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

I bought the car from DM VANS

I bought the car from DM VANS. Very professional and polite and help me to find the right car for me through finance. Thank you Chris and Sumbi…you are guys are star

September 13, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking service

Absolutely shocking service. Van went wrong after a week had to pay to get it back to them to fix it as they don’t recover vehicles was fixed for all of a few days. Then broke again we had to take it ourselves to a garage to be fixed as under warranty they would pay. But only paid half of the money and was told what do you expect from a second hand van. It now has another issue only to be told you only get to use the warranty payment once. They are rude on the phones and treated us disgusting please stay away from this joke of a company we are out of pocket now £3000 with repairs and hiring vans.

August 18, 2025
Unprompted review
Dmvans logo

Reply from Dmvans

We’re sorry to hear that you’ve been unhappy with your experience. We do appreciate your feedback.

To clarify, your van was sold with a used vehicle warranty that covers specific components only. When a covered part failed, the warranty company did in fact pay out for the repair as per the policy. Unfortunately, not all parts are covered under such warranties, in your case the timing belt and water pump was covered , hoses in general are not covered in many warranties, particularly on a six-year-old vehicle with over 110,000 miles. This is explained in warranty terms provided.

Rated 5 out of 5 stars

I experienced so good with dmvans

I experienced so good with dmvans
They guys are brilliant in dealing woth customer and they are very helpful with customer and provide right information i met with crish he is good guy who give us good deal and his colleague Sumbi she is also so healthy she help to do paperwork in just 2 day and so quick
At the emd i just say they guys are so good
Thanks

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Thank You Dm Vans

Thank You Dm Vans ! I bought my first van through Finance with Sumbi and Chris ! Great Professional Service and Team work ! Strongly Recommend You Guys !

July 15, 2025
Unprompted review

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