Prestigio Cars Ltd Reviews 

840
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 154 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally friendly and professional staff members who make buying a car a completely straightforward and pleasant process. Many buyers truly appreciate the remarkably smooth vehicle delivery services, noting that drivers always arrive punctually and go above and beyond to help. However, some reviewers were not happy with the overall product quality, describing serious mechanical faults and significant issues discovered shortly after purchase. Consumers also noted frustrating experiences involving extended delivery delays and a complete lack of response from support teams when addressing post-sale complaints.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally helpful,... See more

Service

Customers consistently note positive experiences with service, often highlighting helpful staff members and a... See more

Product

Clients share ambiguous opinions on product, with some reviewers expressing great satisfaction and praising... See more

Delivery service

Consumers find delivery service to be positive, frequently highlighting promptness and polite drivers who... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers praised helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such lovely people, as a young first time buyer I could feel the kindness radiating when I came in. Ziggy was incredibly helpful and knowledgeable about the vehicle. Can’t thank him enough would defin... See more

Company replied

Rated 5 out of 5 stars

I needed a new landrover after mine was written off in an accident Prestigio cars were excellent and very helpful. Car was good value and arrived with keshif on time and excellent with explaining ever... See more

Company replied

Rated 5 out of 5 stars

This company is so very helpful. Absolutely great, friendly customer service. Dealt so very well with selling me a car in a very friendly, helpful manner. Would very highly recommend.

Company replied

Rated 5 out of 5 stars

We would like to thank Ian for all his help with the test drive and the paperwork for the purchase of the car we purchased. We found all the staff were helpful, polite and professional when we were on... See more

Company replied


Company details

  1. Car Dealer

Written by the company

If you are looking for great savings on quality used cars and vans in the Bedford area, then you have reached the right place. Prestigio Cars Ltd are an award-winning used car and van dealership based in Bedfordshire. We are an AA-certified dealership and FCA approved. We are proud to offer you first class customer service and very competitive pricing, so please browse our stock list. At Prestigio Cars Ltd, we stock a range of used cars and vans to suit all budgets and lifestyles so we are sure to have the right car or van for you. If you are looking for a second hand car or van in Bedford, then don't delay, call us today. In order to offer cars and vans to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website. We offer advice on vehicles and vehicle maintenance and our friendly staff will go the extra mile to guarantee that you receive the advice and support you need. At Prestigio Cars Ltd we don't just sell cars and vans, we do everything possible to get you on the road with your perfect vehicle. Why not come along to our dealership in Bedford? We look forward to meeting you!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

840 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 69% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(840)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly on time punctuality…

Very friendly on time punctuality ,highly recommended great dealing from day one to delivery of vehicle kashif the guy who delivered own my door was great friendly nd stepping extra mile

January 22, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you for your kind words

Rated 5 out of 5 stars

Absolutely amazing customer service…

Absolutely amazing customer service bought a car all the way from Bradford and they delivered would never use anyone else!!! 10/10

January 19, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

hi thank you for taking the time out to leave us this wonderful feedback on behalf of all of us have a great day

Rated 5 out of 5 stars

Kashif

Kashif. Very polite and delivered my van time highly recommend

January 19, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

hi Dennis, thank you for your kind words

Rated 5 out of 5 stars

Very happy with their service

January 19, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi Dean, thank you for taking the time out to leave us this wonderful feedback. We will pass this on to our whole team and procedure on behalf of all of us. Have a great day.

Rated 5 out of 5 stars

I buy my van from prestigio cars very…

I buy my van from prestigio cars very happy

January 17, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi Karina, thank you for taking the time to leave this wonderful feedback. We are glad that our team was able to find the right van for your needs on behalf of all of us. Have a great day.

Rated 5 out of 5 stars

Did these guys were fantastic

Did these guys were fantastic? I’ve been missed out a lot in the past. I found a car test drove it and sorted out the finance within an hour. Can’t fault them highly recommended.

January 17, 2026
Unprompted review
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Reply from Prestigio Cars Ltd

Hi Garry, thank you for taking the time out to leave us this wonderful feedback. We are thrilled to hear that our team was able to provide you with the top notch service that we strive to provide all our customers with.

Rated 1 out of 5 stars

Shocking. Worse than absolutely shocking.

If you are in the market for trying to, "off" someone... I can highly recommend this dealer.

If on the other hand... you are paying above market rate for the safe knowledge that you are going to be comprehensively looked after... walk away.

About 18 months ago my wife bought a car from this firm. It was quite a surprise in many senses. The car in question was a Dacia Sandero. Well. Tehcnically I think it was several Dacia Sandero's... but we'll get to that in a minute.

Just looking at the vehicle my alarm bells were ringing. But I couldn't quite put my finger on as to why. They delivered it from Luton over to The South Coast.. which was great. And I really enjoyed the car at first. It had a kind of extra sporty feeling when you chucked it into a curve. I didn't know why until I finally convinced my wife to take it to our tame mechanic for a look over... but it turned out that this sporty feeling was actually because there was no grip on the tyres whatsoever. All four of them were worn down smooth with cord showing through.

It was a deathtrap alright. But my mechanic only had worse news to deliver. The front bumper was a replacement that they hadn't even bothered to spray correctly. All in all... my mechanic found about 46 defects... most of them really quite hazardous to health.

I am therefore not all that sure HOW exactly it came with a fresh MOT as my mechanic said there was no way it should have been issued one. As far as he could make out... the car had been in quite a heavy front end impact at some stage. And what they couldn't pull straight they just cut out and put another part from a different car in. I thought we were beyond the Era of Cut and Shut cars. Apparently not.

When I called up the dealer to bring up these issues... he became very angry with me and refused to talk to me. I was particularly interested in how it had a fresh MOT. He asked me if I was accusing him of anything. I said yes. And that was the end of that.

I was so absolutely gobsmacked at how many defects this one vehicle had... that I felt I had no choice but to report the issue to DVLA. I note with interest that he is still trading.

This is probably good news if you are looking to kill an elderly relative whom you expect to inherit money from. Not so great if you are after a nice, reliable little run around for work and general daily life.

I went so far as to ask Auto Trader as to why he had so many awards. Apparently this isn't something they could comment on as they are automatically applied after a number of good reviews. I'm not suggesting that this would be a number of bogus reviews... but if our experience is representative of him at his worst... just do not take the risk.

This is a man who is perfectly happy to sell you a death trap with a big smile on his face and an eye on your wallet. Simple as.

Fortunately we bought the car on finance. And after submitting our mechanics review of the additional life shortening features that had been added to the vehicle - we exercised our right to refuse the car. The finance company agreed. They were utterly appalled.

I don't know how much he pays the poor sod who has to drive these vehicles to customers. But if he is indeed still with us... I would suggest it is not enough considering the risks involved.

We all know used car salesmen do not often have the best of reputations. A cheeky Arthur Daley type is a tolerance at best.

Someone who quite knowingly tries to sell what was basically a load of scrap bolted and welded together... is a very dangerous man even if he has the best intentions of putting food on the table for his family. He is quite happy to continue doing so even if he has blood on his hands.

You have been warned. Please for the Love of God... if you do buy from this dealer - get the vehicle checked out by somebody competent as soon as you can afterwards.

Perhaps our experience was a one off. Although the way he angrily hung up on me and refused to talk to me any further... as it was my wife who had bought the car... might suggest that he full well knows what he is doing and what he is trying to get away with.

DVLA couldn't tell me what measures they took after I emailed them with my mechanics report and photographs. It is their policy. One can only hope that it caused them to turn over a new leaf. But then again... leopards rarely change spots.

If Prestigio wish to refute any of this. I still have my mechanics report, photographs and of course my email dialogue with DVLA.

Absolutely shocking behaviour from a grown man. Especially the hissy fit about a very legitimate question as to how the car got through an MOT. Unless maybe he changed the tyres for his, "Racing Slicks" after the event. Could be all sorts of reasons. Although I tend to stick with Occam's Razor on this one. The simplest explanation tends to be the truth.

I really, really cannot urge you enough to exercise extreme caution.

January 18, 2025
Unprompted review
Rated 5 out of 5 stars

Every helpful advisers

Every helpful advisers

January 12, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi King, thank you for taking the time out to leave us this wonderful feedback

Rated 5 out of 5 stars

Very good service easy process highly…

Very good service easy process highly recommended

January 10, 2026
Unprompted review
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Reply from Prestigio Cars Ltd

Hi, thank you for taking the time out to leave us this wonderful feedback on behalf of all of us at Prestigio. I would like to say big thank you.

Rated 5 out of 5 stars

Prestigious cars ltd are a great…

Prestigious cars ltd are a great company to buy form. Made everything so simple

January 8, 2026
Unprompted review
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Reply from Prestigio Cars Ltd

Christopher thank you for taking the time out to leave us this wonderful feedback. We are happy to hear that our team was able to provide you with the top not service that we strive to provide all our customers with.

Rated 5 out of 5 stars

Prestigio cars were very good

Prestigio cars were very good, safe delivery and would recommend them to anyone moving forward

January 7, 2026
Unprompted review
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Reply from Prestigio Cars Ltd

Thank you for taking the time to leave us this wonderful feedback on behalf of all of us. Have a great day.

Rated 3 out of 5 stars

Deceptive salesman and mechanic

I purchased a car for my daughter from Prestigio Cars Ltd yesterday. Given that the vehicle is 11 years old, I fully expected a few age‑related issues. What I did not expect was the level of dishonesty displayed by the initial salesman and mechanic.

From the moment I began inspecting the car, the salesman dismissed every concern I raised with flimsy excuses and, at times, outright lies. One clear issue was the cracked rear third brake light, which had already begun letting water into the vehicle. I observed the mechanic removing the unit to inspect it, yet the salesman repeatedly tried to pull me away, insisting the water ingress was simply due to their cleaning process — a claim that was obviously untrue.
Initially, the mechanic appeared professional and allowed me to watch him work. However, once he resealed the cracked light, I mentioned that the part would need replacing soon and that I would expect a price adjustment. He then showed me an online listing for a £10 unit, claiming it was brand new. It was clearly a second‑hand part. When I challenged him to show me the search results, he awkwardly backed down, claiming he had “lost the search history.”

I then checked the touchscreen stereo and found it completely unresponsive. When I raised this with the salesman, he attempted to convince me that the system wasn’t touchscreen at all — despite the on‑screen prompts that could only be selected by touch. At that point, I had lost all trust in both him and the mechanic and called them out for their dishonesty. I refused to deal with either of them any further.

The manager then stepped in, inspected the stereo himself, and immediately confirmed that I was correct. My experience with him was excellent — professional, honest, and straightforward and a pleasure to deal with and would recommend him. I made sure to tell him that had I not been present, my daughter would have been misled by his staff. Their behaviour was unacceptable and undermined what could have been a smooth and positive purchase.

January 3, 2026
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you for taking the time to share your detailed feedback.

We are pleased to hear that you found the management approach professional and that the matter was addressed transparently once escalated. We always aim to resolve concerns fairly and honestly, and we appreciate you acknowledging that aspect of your experience.

That said, we are genuinely disappointed to read your comments regarding the conduct of members of staff during the initial inspection. This is not the standard we expect, nor the way we want customers — or their family members — to be treated. Any dismissal of legitimate concerns or miscommunication about vehicle condition is unacceptable, particularly when a customer is acting responsibly on behalf of a young or less-experienced driver.

As you correctly note, the vehicle is 11 years old, and age-related wear is expected. However, honesty and clarity around condition, faults, and pricing adjustments should always be present regardless of vehicle age. Your feedback has been taken seriously and will be addressed internally to ensure this does not happen again.

We appreciate you raising these issues at the time, allowing them to be resolved before completion, and we thank you for proceeding with the purchase. We hope your daughter enjoys the car and wish her many safe miles ahead.

If you have any further concerns or require assistance in the future, please do not hesitate to contact us directly.

Kind regards,

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, friendly and explained everything we wanted to know! Ziggy was particularly helpful and we walked away with a new car!

December 31, 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi James, thank you for taking the time to leave us. This wonderful feedback would be behalf of all of us. Have a lovely day.

Rated 5 out of 5 stars

Highly reccomended!!

Such lovely people, as a young first time buyer I could feel the kindness radiating when I came in. Ziggy was incredibly helpful and knowledgeable about the vehicle. Can’t thank him enough would definitely recommend!!! (The chocolate was an added bonus!!)

December 27, 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi Eve, thank you for sharing your recent experience with Prestigio. We are glad that Ziggy made you car buying experience a pleasant one on behalf of all of us have a great day.

Rated 5 out of 5 stars

The team was very helpful and I had a…

The team was very helpful and I had a seamless process getting my new car. Highly recommended!

December 17, 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Thank you for taking the time out to write about your recent experience with us. It is wonderful to hear that our team was able to provide you with the top night service that we strive for on behalf of all of us have a great day.

Rated 5 out of 5 stars

Was very helpful and quick to deal with…

Was very helpful and quick to deal with the paperwork. Would recommend it to anyone

December 13, 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

I am a thank you for taking the time out to leave us this wonderful feedback. We are thrilled to read that our team was able to provide you the top-notch service that we strive to provide all our customers with on behalf of all of us have a great day

Rated 5 out of 5 stars

Brilliant service

Brilliant service, purchased extended warranty and got vehicle delivered

December 9, 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi Alfie, thank you for taking the time out to leave us this wonderful feedback. We will pass this on to our whole team at Prestigio on behalf of all of us have a great day.

Rated 5 out of 5 stars

They were very helpful and made my…

They were very helpful and made my transaction seamless.

December 1, 2025
Unprompted review
Prestigio Cars Ltd logo

Reply from Prestigio Cars Ltd

Hi Derick, thank you for your glowing review we are delighted to hear that you had positive experience with our team at Prestigio. We will pass your remarks to all of them.

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