PrettyLittleThing Reviews 1,028

The quickest delivery always from PLT put of all the clothing companies
On quite a few occasions I've ordered around 8-9pm and they have been delivered by the next morning

5* for such quick turnaround at the sorting office and then same goes pit to the delivery service thank you your doing well

I placed multiple orders from here & sent my returns back in one package. PLT refunded me for only one order and claimed they didnt receive my other returned goods which were in the same order. I contacted them by email and each time I got a new person on the thread starting from scratch. I never got my refund.

So I ordered a dress on the 28th of July. After how many days until now I still have received my item at all just a message telling me it’s dispatched. PrettyLittleThing take they’re time when it comes to delivering lmao I chose a delivery that wouldn’t take long aswell what a waste and I have plans on the weekend and my dress is still not here I should’ve gone to a store I’m person instead. PrettyLittleThing don’t have a customer
Service
Phone number so if you even bother try talk to them they’ll just all send the same message like some robots

All I need is to return something I can't get into my account despite having requested several times for a reset on my password. Very poor service and still no reset after two weeks. DO NOT PURCHASE FROM THIS COMPANY!!!

I would only believe your words if my issue is resolved, I have lost money on additional purchases and would like a refund please.

I had an item in my cart and went to check out, yet I did not submit the order. The item still showed as being in my cart and not submitted, yet I see TWO PROCESSING charge on my card for $38 each which has not yet been finalized (I have since removed the item from my cart). At this time both transactions are pending, yet when I went to check my emails for a receipt, there was none.

I am do upset and so angry because they gave me the amount and instead of 73£ they gave me 65£ because in that moment was a discount on their website. They are scam! I also payed 32 euro the retour
Don't order!!!!!!! No no no! For me it was the first and last time when i bought something from there!

Quick shipping to the US, cute, well fit, good quality clothes (EVEN JEANS ON CURVES!), and the most adorable unicorn packaging.

Really bad customer service i purchased a dress 3 weeks abs dus bit fit to well so I asked for a return label and collection from Hermes which now three weeks later I’m still waiting with the parcel at home I’ve been charged for a dress I don’t want I’ve messaged abs tried to call can’t get to speak to anyway I’ve had a double hip operation and leave the house to parcel shop abs this is so frustrating I don’t know what to do
This was my first time purchasing from PLT abs wow what a bad customer service

Happy February.

Thankful for products.
Enjoyed about spring fashion and ready with My Pretty little thing.

2022 Marlène S

My daughter ordered clothes for Christmas in November and they’re still not here . She has emailed several times , messaged through her online account several times and absolutely no response whatsoever . Absolute disgrace of a company . If they can’t send the orders out then don’t take peoples money . 5 weeks she’s been waiting . The customer service is appalling 😡

I sent an e-mail on the 22th of december regarding my order. Unfortunately, I still haven't gotten any response to my email.
It says on the website that the response will be in 48 hours at the max (I’m on day 7 now)

I filed a complaint because I received my package too late, when I asked for express delivery and paid €14,99 for it.

When I received my order, I found out that the pants and blazer are too different colors, which makes it a mismatch. On the website PLT profiles the two pieces together with the exact same colors, so it's very misleading.

Because of that, I had no other choice but to return my order.
I already indicated in my previous mail that I had to pay €24,- at the post office to return my order.

Because the items you profiled on your website were misleading and because the order was delivered late while I requested a next day delivery, I would like a full refund of this amount.

I would like to hear a solution from you guys as soon as possible.

Kind Regards,
Deveney

Shipping is beyond SLOW send my order will be delivered the 17th now it’s a pending issue with it bad thing is I don’t have a accurate tracking number for one of my orders I’m so upset I needed my stuff before thanksgiving

Everything I bought had a terrible fit. I typically wear a small/medium in most items because I'm only 115 lbs. The head holes were too small, or the sleeves too short or the material see-through and very poor quality. Returned everything.

I ordered from these a while ago and requested a refund but never got my refund after me contacting them a few times to say I hadn’t received it for them to argue with me and told me it had been issued save your money and go else where clothes are poor quality too.

Your financial service does not answer me when I have not received my order they refuse to reimburse me I explained to them that my old card was blocked and that he had to reimburse me using my new payment method but no one respond ! It's a shame

Don’t even bother shopping here, rubbish quality, took ages to arrive, awful customer service. Save your money seriously!!!!

I wouldn’t even give this a 1
Paid for next day delivery for a year
Never received next day delivery on my recent 3 purchases
Really needed thes products the next day and yet they never came
False advertising
DO NOT BE FOOLED

HORRIBLE! HORRIBLE! HORRIBLE! & RIDICULOUSNESS......BEWARE!! I REQUESTED AN ADDRESS CHANGE AND THEY WON'T HELP ME! THEY TOLD ME TO CONTACT MY SHIPPER WHO IS NON EXISTENT! I EVEN TRIED CALLING FEDEX ABOUT THIS ISSUE AND I CAME ACROSS A LYING REPRESENTATIVE THAT TOLD ME HE CHANGED MY ADDRESS HIMSELF AND GOT IN CONTACT WITH MY SO CALLED SHIPPER AS WELL AS MY DELIVERY WAS SUPPOSED TO COME SINCE THIS ISSUE IS NOW RESOLVED!.... "CLEARLY NOT ! "I ALSO ASKED IF THERE WAS ANYTHING ELSE THEY CAN DO AS FAR AS GETTING FEDEX TO HOLD MY PARCELS TO PICK UP IN CARENCRO LOUISIANA SINCE THEY CAN'T GIVE ME AN ADDRESS CHANGE.....& TO MY SURPRISE THEY COULDN'T EVEN DO THAT!! TRACKING NUMBER: BOO0614GB00404272801 (74890322634764346542)