I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
Company replied
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Review summary
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Based on these reviews
Jessie has given us amazing customer care service. She really did an amazing job in solving our issue with an order. She is someone who listens to her customers and tries her best to help them out. R... See more
Company replied
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... See more
Company replied
I had an unforeseen issue which came to light after the purchase of an eGift which essentially made the purchase totally unsuitable. Upon contacting the "help desk" Dee was amazing, understanding and... See more
Company replied
4.3
Excellent
852 reviews
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Stay away from this company please find…
Stay away from this company please find any other alternative to using this gift card bought a £20 gift card for U#er a popular worldwide taxi and food app.
I have exhausted all areas trying to load it on with zero success whatsoever and as everyone knows you can’t even speak to someone on their telephone support so I thought PREZZEE would have my back but oh no instead of supporting me as their regular and loyal customer they’re quite ok back and forthing with me instead of helping me out!!!!
The gift card will and is UNSPENT I DO NOT WANT IT I CAN NOT USE IT I DO NOT GET WHAT IS SO HARD TO OVERSTAND ABOUT THAT!!!!!!!!!
FORGET THESE GUYS AND SHOP ELSEWHERE!!!!
March 18, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Its like being Alice in Wonderland trying to deal this company
I bought a $75 Prezzee card for Doordash. Doordash cancelled one of my orders over the phone at my request - the rep told me at the time that I'd get a refund. (For context, the order was for prepackaged sushi and coke, so the restaurant wasn't going to lose any money from the cancellation. And the reason for the cancellation was to correct the sizes of coke bottle. The store told me cancellation and rebooking was the only option for that).
Later that day Doordash did a '180' and told me that I wouldn't get a refund after all. They refused to say why, except that all refunds are at their discretion.
NZ consumer law says that a restaurant doesn't have to provide a refund for a cancelled order if its incurred costs or suffered some sort of loss. But here there is no loss to the restaurant and Doordash had told me I would be refunded. What's happened is a breach of consumer law, including because it was false and misleading conduct in trade.
I phoned Prezzee to try to get help. Prezzee refused to help. The rep said that as soon as part of a Prezzee card has been used they refuse any support, regardless of the circumstances. Even if a seller is breaking the law Prezzee will do nothing to help. Knowing what Doordash is doing they are just going to keep on enabling legal breaches and pocketing their cut.
Laughably, Prezzee also keeps suggesting I got what I paid you for simply because my card was 'redeemed'. I did not pay $75 just to have a card redeemed in the internet ether. I paid to receive goods and services in real life.
Prezzee is so disingenuous. Its like being Alice in Wonderland trying to deal with this company.
March 19, 2026
Unprompted review
Reply from Prezzee NZ
Hi there,
Thank you for taking the time to share your experience with us. Your feedback is important, and we’re committed to improving based on the concerns you’ve raised.
We have responded to your existing inquiry (ticket #3354201) with further assistance and next steps. Please check your inbox for our update so we can continue supporting you directly.
Thank you again for helping us improve our service.
Card Purchase
When I made a purchase without understanding how the cards worked. Princess C helped me out and sorted out my issue promptly and gave fantastic customer service.
March 19, 2026
Unprompted review
Reply from Prezzee NZ
Hi, Natalie! Thank you for sharing your experience! We're thrilled to hear that Princess C provided fantastic customer service and promptly sorted out your issue. Your satisfaction is our priority, and we’re delighted that you had a positive experience with us. If you need any further assistance, don't hesitate to reach out. Thank you for choosing us!
I want to highly commend Clairevyl Mae…
I want to highly commend Clairevyl Mae Inoc for her exceptional assistance. She was very helpful and patient, which made it possible for me to sort everything out and successfully place the prezzee into my wallet. Truly outstanding support!
March 17, 2026
Unprompted review
Reply from Prezzee NZ
Hi MIlagros,
Thank you so much for the compliment about Clairevyl!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Quick and easy service to fix my…
Quick and easy service to fix my problem with understanding and options for me to choose from.Really friendly and helpful.Gteat service.
December 14, 2025
Unprompted review
Reply from Prezzee NZ
Hi Jamie,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Jessie was so quick to fix my issue…
Jessie was so quick to fix my issue that I thought would take ages , thank you so much. Her customer service is above and beyond
March 12, 2026
Unprompted review
Reply from Prezzee NZ
Hi Lyndon,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Simple to use
Simple to use. Fast in getting your funds credited to the right shop.
Would have given it a 5 stars if not for the somewhat limited choice of brands/shops.
March 11, 2026
Unprompted review
Reply from Prezzee NZ
Hi, Chantal! Thank you for your feedback! We're glad you found the service simple and fast. We appreciate your input about the limited choice of brands and are always looking to expand our options. Your insights help us improve, and we hope to provide more variety in the future. If you have any more suggestions or need assistance, feel free to reach out!
Rita was awesome!
March 11, 2026
Unprompted review
Reply from Prezzee NZ
Hi, Daryl! Thank you for your feedback! We're delighted to hear that Rita made such a positive impression. We'll be sure to let her know about your kind words. If you need any more assistance, feel free to reach out. We're here to help!
Purchased a Prezzee card through AfterPay
Shout out to Rita and Sherly from Prezzee. I had purchased a Prezzee card through AfterPay with the intention of using it at a marketed supplier, however due to the restrictions of AfterPay, it couldn't be used there specifically. I spoke with a staff member of Prezzee and they helped me look into a refund as I was unhappy about the un mentioned restriction that I was only advised about after the purchase. They made sure the card was cancelled and and that I would be refunded by AfterPay. Only 5 mins after talking with them I received confirmation from AfterPay that the refund was successful. I am very grateful for this as it would have been $500.00 down the drain otherwise.
February 25, 2026
Unprompted review
Reply from Prezzee NZ
Hi Darvyen, thank you for sharing your experience. We're pleased that Rita and Sherly efficiently assisted you, resolving the issue with your Prezzee card purchased through AfterPay and securing a prompt refund. We appreciate your understanding regarding the unmentioned restrictions and are glad the situation met your satisfaction. Your feedback is invaluable and reinforces our commitment to exceptional customer service. Thank you for choosing Prezzee.
Rita was very helpful and quick
Rita was very helpful and quick. Appreciate her help with resolving my issue and canceling my order.
March 11, 2026
Unprompted review
Reply from Prezzee NZ
Hi there, thank you for sharing your positive experience! We're delighted to hear that Rita was both helpful and efficient in resolving your issue and canceling your order. Your appreciation highlights the dedication and skill Rita brings to our team. We're proud of her commitment to providing excellent service. Thank you for your feedback!
The Prezee app was easy to use
The Prezee app was easy to use.
A running balance would also be useful, and would save time in checkout queues.
March 4, 2026
Unprompted review
Reply from Prezzee NZ
Hi Lorna,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Youseff was great help
Youseff was great help, quick to sort out my issue
March 3, 2026
Unprompted review
Reply from Prezzee NZ
Hi Dj, thank you for your feedback. We are pleased to hear that Youseff was able to provide prompt and effective assistance in resolving your issue. Your satisfaction is our top priority, and we will be sure to convey your kind words to him. Should you require any further support, please don't hesitate to reach out to us.
Jessie was very helpful and easy to…
Jessie was very helpful and easy to communicate with
February 28, 2026
Unprompted review
Reply from Prezzee NZ
Hi Will,
Thank you so much for the compliment about Jessie!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Can shop at your local in store to purchase
Once we finally resolved the link of the text to the site it was smooth sailing. Recommend doing it on a bigger interface eg PC or laptop vs small phone. Loved how I could use my code in store. Did my browsing online but went into Wallace & Cotton our local store so they got the money and helped me at the same time. A win win.
February 26, 2026
Unprompted review
Reply from Prezzee NZ
Hi Angela,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Would be great if I could purchase from…
Would be great if I could purchase from The Warehouse or K Mart
February 22, 2026
Unprompted review
Reply from Prezzee NZ
Hi Bronwyn,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Easy access
February 24, 2026
Unprompted review
Reply from Prezzee NZ
Hi Krystal,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Fantastic
Thank you for reaching out.
My experience with your customer care service was awesome. The response was prompt, and the issue was resolved within one business day, which I really appreciate.
Thank you for the excellent support!
February 23, 2026
Unprompted review
Reply from Prezzee NZ
Hi The Career Academy Limited
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Thanks Angel for your help today 🙏
Thanks Angel for your help today 🙏
Quite a customer service team at Prezee,all provide that " old school" care and attention where you don't feel like just another number. Excellent service.
February 20, 2026
Unprompted review
Reply from Prezzee NZ
Hi Al,
Thank you for your kind words! We're thrilled to hear you felt well supported and valued. We'll be sure to pass your thanks on to Angel and the team. Your feedback means a lot to us!
I had some trouble receiving a gift but…
I had some trouble receiving a gift but Dianne kindly assisted me throughout the process. We went back and forth via email and she explained everything step by step in a very patient and clear manner. Thanks to her support everything has now been sorted and I'm really happy with the service I received :)
February 19, 2026
Unprompted review
Reply from Prezzee NZ
Hi Chloe,
Thank you so much for your wonderful feedback! We’re glad to hear that Dianne was able to assist you and guide you through the process with patience and clarity. It’s great to know everything has now been sorted and that you’re happy with the service you received. We’ll be sure to share your kind words with her. Thanks again for your support! 😊
Absolutely terrible stole my money…
Absolutely terrible stole my money wasted my time
February 4, 2026
Unprompted review
Reply from Prezzee NZ
Hi Bird,
We’re very sorry to hear about your experience and regret that we didn’t meet your expectations.
We want to make things right. Please contact us directly at help@prezzee.com and kindly share the email address associated with your account so we can locate your details and discuss this matter further. We’ll review everything properly and work toward a fair resolution that addresses your concerns.
Thank you for your understanding. We look forward to hearing from you.
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