I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Jessie has given us amazing customer care service. She really did an amazing job in solving our issue with an order. She is someone who listens to her customers and tries her best to help them out. R... See more
Company replied
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... See more
Company replied
I had an unforeseen issue which came to light after the purchase of an eGift which essentially made the purchase totally unsuitable. Upon contacting the "help desk" Dee was amazing, understanding and... See more
Company replied
4.3
Excellent
852 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Easy to use
Easy to access to the credit, without a physical card.
December 30, 2025
Unprompted review
Reply from Prezzee NZ
Hi Cindy,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Limited
The number of shops you can use this card at is way too limited and doesn't include the larger stores such as Rebel, Briscoe, Mitre10 etc.
December 29, 2025
Unprompted review
Reply from Prezzee NZ
Hi Greg,
Thank you for your feedback. We’re sorry to hear that you found the selection of stores limited. We’d like to assist you further and clarify any questions you have about where the card can be used. Please reach out to us directly at help@prezzee.com, and our team will be happy to help.
This seems to be a scam!!!
This seems to be a scam, DO NOT BUY!!! Bought a prezzee card to use it to buy a Woolworths gift card, as you're supposed to be able to do, but Woolworths disappears from the retailer list when attempting to use the card. Customer service couldn't fix the problem or even explain it, and are refusing to cancel and refund the unusable card. TOTAL WASTE OF MONEY!!!
Now they've replied to ask me to contact them?! Tried that already, several times, and got NOWHERE!!
Prezzee! Redemption Issue #3191272
December 22, 2025
Unprompted review
Reply from Prezzee NZ
Hi there,
We’re really sorry for the frustration this has caused and understand how upsetting it is to feel like you’ve already tried everything. We’d genuinely like to look into this for you. If you have a ticket or reference number from your previous contact with us, please share it here so we can check the details and assist further as quickly as possible.
I was given this ecard earlier this…
I was given this ecard earlier this year but then thought I would leave it until Christmas time so I could get a few extra treats. When I was able to set it up then went to the supermarket the checkout operator helped me with the pin number etc
December 19, 2025
Unprompted review
Reply from Prezzee NZ
Hi Chris! Thank you for sharing your experience! We're glad to hear you were able to use your eCard successfully with the help of the checkout operator. If you have any other questions or need assistance in the future, please don't hesitate to reach out. We hope you enjoy your extra treats and have a wonderful holiday season!
Jhuniel T responded swiftly and made…
Jhuniel T responded swiftly and made sure that everything was in place before ending the conversation. Checked to see if I had any other questions and was very patient. Excellent customer service, would recommend getting prezzee cards when you can!
December 29, 2025
Unprompted review
Reply from Prezzee NZ
Hi Harmony,
Thanks for reaching out!
Thank you so much for the compliment about Jhuniel.
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Great to deal with
It is a great company to deal with even though my computer skillls are not so great.
Prezzee cards are a wonderful gift to give or receive.
December 19, 2025
Unprompted review
Reply from Prezzee NZ
Hi, Natasha! Thank you for your kind words! We're thrilled to hear that you had a positive experience with our company, and we're glad that Prezzee cards have been a delightful gift option for you. Remember, we're always here to help if you ever need assistance, regardless of your computer skills. Your satisfaction is important to us, and we look forward to serving you again in the future!
Satisfied customer of Prezzee card
Chysel was excellent at answering my questions and relating to my frustration. She completely solved my issue and I'm so happy for her help. Your lucky to have her on your team
December 26, 2025
Unprompted review
Reply from Prezzee NZ
Hi Donna,
Thank you so much for the compliment about Chysel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Nice and easy to use
December 25, 2025
Unprompted review
Reply from Prezzee NZ
Hi Arnolfo,
Thank you for your feedback! We’re glad to hear you found Prezzee nice and easy to use. We really appreciate you taking the time to share your experience!
I couldn't access my prezzee dollars…
I couldn't access my prezzee dollars through my phone, tried at countdown. Not sure why, the staff couldn't work it either
December 24, 2025
Unprompted review
Reply from Prezzee NZ
Hi Murray,
We apologize for the difficulties you've experienced accessing your Prezzee gift card. We understand how frustrating this can be, and we are committed to resolving the issue promptly. A member of our Customer Care team will reach out to you directly to ensure you receive the assistance you need. Thank you for your patience and understanding.
Many thanks,
Team Prezzee
Big help
Big help!
Prezzee is a great service and gives us flexibility when recognising our staff or customers. When I stuffed up a gift card order, Princess from customer services pulled through and helped me resolve the issue. Great stuff!
December 24, 2025
Unprompted review
Reply from Prezzee NZ
Hi Marcus,
Thank you so much for the compliment about Princess ! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Dreadful experience with online order…
Dreadful experience with online order which was unable to be delivered to an email address. Reached out to Customer care, long wait to connect. Couldn't be resolved on the day. Escalated by customer care agent . Had to chase up the next day. Issues remained. Not fully resolved until we see if my daughter can open up the gifts. Lodged a complaint and sorry but won't be doing online ordering with this company again.
December 21, 2025
Unprompted review
Reply from Prezzee NZ
Hi Christina,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry (3191194) for further assistance.
Thanks for helping us improve.
Cannot even redeem the card I purchased…
Cannot even redeem the card I purchased for myself at the Woolworths or any supermarket abd basically hsve no use for it now
November 20, 2025
Unprompted review
Reply from Prezzee NZ
Hi Jess,
Thank you for bringing this issue to our attention. We take your feedback seriously and are actively working to resolve it promptly.
We appreciate the time you’ve already invested. To help us review what went wrong, could you please share a ticket number? Alternatively, you can contact us directly at help@prezzee.com.
We’ve checked our ticketing system, and unfortunately, we couldn’t match any details based on what you outlined. If you have any additional information, please share it so we can locate your case.
We’re committed to getting to the bottom of this for you, and your response is highly appreciated.
Was very quick doing what I needed…
Was very quick doing what I needed assistance with. Excellent job, well done!
December 17, 2025
Unprompted review
Reply from Prezzee NZ
Hi Jordan,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Very easy and sorted out
December 17, 2025
Unprompted review
Reply from Prezzee NZ
Hi John, thank you for your feedback! We’re pleased to hear everything was resolved quickly and smoothly. We truly appreciate you taking the time to share your experience and for the fantastic 5-star rating.
Just too cumbersome...
Although marketed as an easy way to gift loved ones overseas covering US, OZ, NZ etc but it seems that it comes with a caveat that you have to create an account for each region...
I tried multiple times to purchase an e-gift card for a loved one who resides in NZ & prezzee cant process the payment (i even tried paying through PayPal) ..and upon contacting the customer service via chat, I was advised that I need to create an NZ account eventhough I already have a prezzee australian account... Then, in trying to create the NZ prezzee account, it requires a physical NZ address...so I gave up & never again....
December 16, 2025
Unprompted review
Reply from Prezzee NZ
Hi there,
Thank you for sharing your feedback with us. We truly appreciate your honesty and the opportunity to clarify.
Please note that creating an account for each region does not require a physical address. The reason we ask customers to create a regional account is for security purposes and to ensure you can purchase gift cards in the correct currency. Since Prezzee Gift Cards are region-specific, they can only be redeemed in the country where they were issued.
We understand this may feel inconvenient, and we’re always working to make the process smoother. If you’d like to discuss your experience further or if there’s anything we can do to address your concerns, please let us know. We’ve also reached out to you via Trustpilot for additional assistance, please respond there if you need more help.
Thank you so much for taking the time to share your thoughts.
Reply from Prezzee NZ
Hi Alesha,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Quick and responsive support
Quick and responsive support, quickly resolved my issue.
Thanks Rita!
December 15, 2025
Unprompted review
Reply from Prezzee NZ
Hi there, thank you for your feedback. We’re delighted to hear that Rita was able to resolve your issue quickly and provide responsive support. We’ll be sure to share your kind words with her!
Maria Torres on the phone helped me…
Maria Torres on the phone helped me through a very tricky situation, thank you Maria. You deserve many praise
December 13, 2025
Unprompted review
Reply from Prezzee NZ
Hi Francesca, thank you for your feedback! We're glad Maria Torres could assist you in a tricky situation. Her dedication and professionalism stand out, and we'll ensure she receives the praise she deserves. If there's anything else we can do for you, please reach out!
Misleading website and useless customer service
So I purchased I card to help someone buy groceries. Website states it can be used at woolworths, however the option to "swap to a brand card" for woolworths doesn't exist. The horrible ai will try to gaslight you into thinking it's there and you're just blind. And when you finally get put through to a human who will tell you "sorry, we cant refund you, Please note that although the eGift card is unused, the recipient has opened the gift card.". How cheeky is that? No you didnt use the card, but you did click the button. I feel like I was lied to, I'm out $100 and all I have is this useless e-card that can't be used anywhere I wanted to use it. Just avoid them, gift cash instead.
December 13, 2025
Unprompted review
Reply from Prezzee NZ
Hi Corey,
Thank you for bringing this to our attention. We take your feedback seriously and are actively working to resolve these issues promptly. Our team is currently investigating the matter to prevent similar occurrences in the future.
We apologise for any inconvenience this may have caused you and would like to make it right. We responded to your existing inquiry 3150895 for further assistance.
Joy did a great job easing my confusion…
Joy did a great job easing my confusion 👍
December 13, 2025
Unprompted review
Reply from Prezzee NZ
Hi Katy,
Thank you for your kind words! We’re so glad Joy was able to help and make things clear for you.
Your feedback means a lot to us!
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