I made a review about my purchase/experience on 18th April. The AI on their website told me no returns, I assumed since its their AI that it stands. I came here and made a review with one star. They... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Jessie has given us amazing customer care service. She really did an amazing job in solving our issue with an order. She is someone who listens to her customers and tries her best to help them out. R... See more
Company replied
Prezzee NZ is not the same as 'Prezzy Card'. Prezzee NZ offer e-gift cards that can be swapped for brand specific gift cards like the Playstation Store and more. You can purchase a Prezzee NZ gift car... See more
Company replied
I had an unforeseen issue which came to light after the purchase of an eGift which essentially made the purchase totally unsuitable. Upon contacting the "help desk" Dee was amazing, understanding and... See more
Company replied
4.3
Excellent
852 reviews
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Great costumer service
I brought a card online but sent it to the wrong email for a gift, with in hours they had refunded it to me
December 12, 2025
Unprompted review
Reply from Prezzee NZ
Hi Debbie,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Great customer service
Rita did a great job in cancelling my order after I made a personal mistake in my application. Preezee (NZ) were brilliant in all areas.
December 8, 2025
Unprompted review
Reply from Prezzee NZ
Hi David, thank you for sharing your experience! We're thrilled that Rita was able to assist you effectively with your order cancellation and that Prezzee met your expectations. We appreciate your kind words and are here to help if you need further assistance!
Chysel was amazing and helped me with…
Chysel was amazing and helped me with my request and got my lost e gift cards back
December 8, 2025
Unprompted review
Reply from Prezzee NZ
Hi Anas,
Thank you so much for the compliment about Chysel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee NZ
Hi Murray,
Thank you for taking the time to share your review! We’re so glad to hear that you had a great experience and found our help valuable today. Providing quick and effective support is what we strive for, and it’s wonderful to know we met your expectations.
If you ever need assistance again, we’re here for you 24/7!
Online Prezzee card can be used instore
I received an online prezzee card and was really impressed when I could still use it instore.
December 6, 2025
Unprompted review
Reply from Prezzee NZ
Hi Pam,
Thank you so much for sharing your experience! We’re thrilled to hear that you enjoyed the flexibility of using your Prezzee card both online and in-store. Our goal is to make gifting as convenient and versatile as possible, and it’s great to know this feature impressed you.
If you have any other feedback or suggestions, we’d love to hear from you. Enjoy your gift!
Thank you Prezzee!
Thank you Prezzee!
I have waited since Dec 2nd for my uber gift card and worked with a number of customer service staff from Zip NZ and finally received it.
December 7, 2025
Unprompted review
Reply from Prezzee NZ
Hi there,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Very impressed
Sent a query via the help page on the Prezzee website and got an answer almost immediately, and my issue was resolved very quickly as a result.
December 3, 2025
Unprompted review
Reply from Prezzee NZ
Hi Deb
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Prezee NZ customer service did an…
Prezee NZ customer service did an excellent job of processing my refund . Shout out to Clairevyl the consultant who worked on my request. She was really efficient and lovely to deal with
December 3, 2025
Unprompted review
Reply from Prezzee NZ
Hi,
Thank you so much for the compliment about Clairevyl! We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Login issues
Love this site had an issue with my login and contacted customer service chatted with thoncy and got it fixed and back in my account promptly thank you....
December 2, 2025
Unprompted review
Reply from Prezzee NZ
Hi Alex,
Thank you so much for the compliment about Thoncy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Cant buy stuff all on here dont bother
Cant buy stuff all on here dont bother
December 3, 2025
Unprompted review
Reply from Prezzee NZ
Hi Paul,
Thank you for sharing your feedback. We’re sorry to hear about your experience and want to make sure this gets resolved for you.
We’ve already responded to your inquiry ticket number 3116151 with further assistance.
Please check your email for our message, and feel free to reply there if you need any additional help, we’re committed to getting this sorted for you as quickly as possible.
Thanks for helping us improve, and we appreciate your patience while we work through this with you.
Hanan was amazing today when I needed…
Hanan was amazing today when I needed assistance! She provided fast and clear communication, very happy with the overall outcome.
December 3, 2025
Unprompted review
Reply from Prezzee NZ
Hi Hope,
Thank you for sharing your experience. We’re glad Hanan could provide the support you needed and that you’re happy with the outcome.
Prince C helped me after I made a…
Prince C helped me after I made a mistake while trying to order a prezzy card. She sorted a refund to fix my problem .
I Will be making an account with yous for future purchases .THANKS WENDY
December 2, 2025
Unprompted review
Reply from Prezzee NZ
Hi Wendy,
Thank you so much for sharing your experience! We’re delighted to hear that Prince was able to assist you and resolve the issue quickly. Your kind words mean a lot to us, and we’ll be sure to pass along your feedback to Prince C.
We’re thrilled that you’ll be creating an account with us for future purchases, and we look forward to making your gifting experience even better next time!
If you ever need assistance, our team is here 24/7 to help.
Reply from Prezzee NZ
Hi, Barbara! Thank you for your feedback! We're glad to hear your problem was resolved. If you need anything else, feel free to reach out!
After 4 months and 10 chats dealing…
After 4 months and 10 chats dealing with Prezzee NZ, as I could not get into my account and everything we tried did not work, chat finally (after continual pressure from me )gave me an 0800 number to call. I spoke with Jessie , she sorted and organised my voucher and emailed me the pdf in around 10 mins all sorted.
November 28, 2025
Unprompted review
Reply from Prezzee NZ
Hi Karena,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
Andy is the best the problem was solved…
Andy is the best the problem was solved so quickly & now i can use my uber gift card & have the best dinner. shout out to Andy we love him
November 30, 2025
Unprompted review
Reply from Prezzee NZ
Hi,
Thank you so much for the compliment about Andy!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee NZ
Hi Chascitee, thank you for your feedback! We're so pleased to hear that Joy was able to assist you effectively. Helping our customers is our top priority, and we're glad Joy could provide the support you needed. If you have any more questions or need further assistance, don't hesitate to reach out!
Fast and efficient from Jecel
Fast and efficient by Jecel from Prezzee NZ chat help desk.
November 29, 2025
Unprompted review
Reply from Prezzee NZ
Hi Jacob,
Thank you so much for the compliment about Jecel!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
The young lady Dianne Abaca was so patient and helpful and guided me through every step. Fantastic
The young lady Dia
November 28, 2025
Unprompted review
Reply from Prezzee NZ
Hi Tony, thank you for sharing your experience! We're delighted to hear that Dianne provided you with such patient and helpful guidance. Her dedication to ensuring a smooth process is what we strive for, and your kind words mean a lot. We'll make sure to pass along your praise to her. If there's anything else you need, feel free to reach out!
After a very stressful experience that…
After a very stressful experience that I created for myself. I was well looked after by Farida. You have taken ownership to resolve my issue and I can't thank you enough.
November 25, 2025
Unprompted review
Reply from Prezzee NZ
Hi there,
Thank you so much for the compliment about Farida!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee NZ
Hi Nandini,
Thanks for your positive feedback on Prezzee! We're glad you had a great experience.
Your input helps us improve continuously. If you need assistance or have suggestions, feel free to contact us.
We truly appreciate your support.
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