Primepet Reviews 

223
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Not only did Primepet send me an incorrect order, they ignored my phone calls asking for assistance. They NEVER returned my calls, but instead issued me a refund. All I wanted was the rest of my ord... See more

Rated 1 out of 5 stars

A full week after I ordered ONE Sherpa carrier for my cat, 18" X 11" X 11", from Primepet, I received TWO much smaller carriers which are no good to me. I managed to find a telephone number for Prim... See more

Rated 5 out of 5 stars

When you share your home life with pets, its hits you how comprised their lives have been as much as ours by low quality food manufacturing. With Prime Pet, there is a great range of healthy (or dare... See more

Company details

  1. Animals & Pets

Information provided by various external sources

We stock only the best and most natural pet foods, treats and supplies available on the market. The products we carry are manufactured to the same high standards as the foods that we, as healthy pet owners, eat.


Contact info

1.8

Poor

TrustScore 2 out of 5

223 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(223)

1 review in the last 12 months

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Rated 5 out of 5 stars

I will order from Prime Pet Supply again.

The dig food I ordered came very fast. It happened to be part of a recall and PPS sent an email immediately to let me know. I love the person who is Benny on the instant chat feature on their website. Good information. Good attitude. Good service. This website is really great because it makes ordering high end dog food easy. You have a loyal customer, PPS.

June 21, 2013
Unprompted review
Rated 5 out of 5 stars

This site is awesome!!!

I placed my first order on Monday and it arrived on Tuesday!! With free shipping I didn't expect it to arrive so fast! I will order all my dogs food from this site from now on!

June 12, 2013
Unprompted review
Rated 5 out of 5 stars

Great prices and fast shipping.

They had the best price I have found on the product I bought. At lest 15% cheaper than anywhere else. The item was in stock and was delivered very quickly. I will definitely buy again.

May 22, 2013
Unprompted review
Rated 5 out of 5 stars

My 6 cats sure were happy!!!!!

I ordered my Great Life Essentials cat food for my six cats which they love and it got here right on time. This is great to have it come right to the door and I can't wait to order some more from them.

May 21, 2013
Unprompted review
Rated 4 out of 5 stars

responded very quickly to my complaint, helped rectify the problem

I had a complaint about service, and the responded very quickly. They were very helpful in fixing my problem. I am very happy with the way they handled things.I will definitely use them again.

May 8, 2013
Unprompted review
Primepet logo

Reply from Primepet

Hi Kelly,

I am sorry to hear that you haven't received your order or a shipping notification. I highly suggest to check your spam folder. Our records shows that we sent you a shipping notification on 04/29/2013 04:32:05 PM. And according to the tracking number, your order has been delivered only in two days on May 1st. Feel free to contact us to retrieve your tracking code.

Rated 5 out of 5 stars

Responsive customer service

They sent the wrong dog food originally, but when I called to let them know, their customer service called the warehouse right away to have correct dog food sent & had me donate the food I had received to a local shelter. Really helpful and friendly service.
I'll use them again.

May 7, 2013
Unprompted review

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