Primepet Reviews 

223
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Not only did Primepet send me an incorrect order, they ignored my phone calls asking for assistance. They NEVER returned my calls, but instead issued me a refund. All I wanted was the rest of my ord... See more

Rated 1 out of 5 stars

A full week after I ordered ONE Sherpa carrier for my cat, 18" X 11" X 11", from Primepet, I received TWO much smaller carriers which are no good to me. I managed to find a telephone number for Prim... See more

Rated 5 out of 5 stars

When you share your home life with pets, its hits you how comprised their lives have been as much as ours by low quality food manufacturing. With Prime Pet, there is a great range of healthy (or dare... See more

Company details

  1. Animals & Pets

Information provided by various external sources

We stock only the best and most natural pet foods, treats and supplies available on the market. The products we carry are manufactured to the same high standards as the foods that we, as healthy pet owners, eat.


Contact info

1.8

Poor

TrustScore 2 out of 5

223 reviews

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1.8

All reviews

(223)

1 review in the last 12 months

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Rated 4 out of 5 stars

Very good and could be excellent with a tweak!

I was so glad to see Prime Pet Supply having Mother Nature's 4-Way Dog Treats in stock when the stores here amd most on-line pet supplies did not! First time customer with Prime Pet and was very pleased with availabilty of product, ease with on-line purchase and the quickness in delivery. The only thing I recomend changing is boxing around the actual cookie box. The 20-lb. box was beat up from shipping and there were several spots where USPS tried to tape it up. The bag inside had opened...not know if there was cookie loss or not besides exposure of product to to anything during shipment.

September 17, 2013
Unprompted review
Rated 4 out of 5 stars

Good service and good customer service!

I purchased 2 KONG accessories because I have labs who like to chew. After less than 5 minutes, one of my labs had ripped through the Pet Stik. This was marketed as being durable for strong chewers and was the reason for my purchase.
However, the company wanted to ensure that I was satisfied with my purchase and they contacted me to exchange the toys to make sure I was satisfied!

September 11, 2013
Unprompted review
Primepet logo

Reply from Primepet

Dear E.C

We are sorry to hear that the product you purchased didn't meet your expectations. Unfortunately we have no control over what manufacturers say about their products. I am also happy to hear that you have strong and healthy dogs able to ripped through the pet stix! :))

I wish you could let us know your dissatisfaction instead reviewing your order solely about the product you received. We would love to send you a replacement. We are dead serious about customer satisfaction and last thing we want is a pet toy makes unhappy one of our customers!

Rated 5 out of 5 stars

You guys made my cats so happy!!

I bought the Great Life Essentials cat food and do they love it!! It is super healthy without grains or fillers and you might find a discount coupon online too. Fast shipping as well. Thanks a bunch!!

September 11, 2013
Unprompted review
Rated 5 out of 5 stars

Great product, quick shipping!

I ordered the food bowl to slow down your dog's eating. It's a great product and shipped very quickly. I'm very pleased with it and seems to be one of the better bowls on the market for it's purpose.

September 5, 2013
Unprompted review
Rated 5 out of 5 stars

Got what I wanted when no on else had it!

I have been feeding my cat a grain free diet for a number of years and have recently moved to part of the country where I could no longer find her favorite brand - Fromm Four Star Duck à la Veg. Some internet searching brought me to Prime Pet Supply, and I bought a huge 15 pound bag of Fromm's, which will last me a *very* long time indeed, since my cat is petit and eats 2/3 cup of cat food per day. I am very happy to have found a good shipper of my cat's favorite food, and will order from here again, for sure!

July 30, 2013
Unprompted review
Rated 4 out of 5 stars

Good product in a bent package?

I eagerly waited for the dog biscuits to come. When they arrived, the outer shipment box looked fine. When I opened the box, the package holding the dog biscuits was bent up, however, the biscuits themselves were fine. The dog poop bags were fine. Service was good.

July 17, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Prime Pet Supply's customer service was over-the-top helpful. I ordered a product that wasn't as described - Not Prime Pet Supply's mistake as I'm sure the description of the product came from the manufacturer. As soon as I called the problem to their attention, they revised the description and found a product that matched my needs.

July 12, 2013
Unprompted review
Rated 5 out of 5 stars

Awesome! Thanks!

Not only do they deliver, they deliver the expensive hippie dog food that I need (and the only on he'll eat!!!). The site is easy to use, everything was exactly as described. Quick shipping, well packed. I have them saved in my favs for future orders.

July 9, 2013
Unprompted review
Rated 5 out of 5 stars

Customer service is fantastic!

I've never had an an experience quite like the one I had working with prime pet supply. Serkan originally contacted me to tell me that a piece of my order was no longer available and that he was happy to substitute it with something of equal or greater value. This was done in a timely and professional fashion so that I got my order as fast as possible. No beating around the bush! There was also another complication with my order in that I got the wrong size of a Kong classic. I emailed Serkan asking if I could return the item and get a larger version and his reply was

'No problem! Here's our address and I'll send over your new one immediately.'

Before I even had time to mail the product, the new bigger Kong was on my doorstep.

Never have I had had such excellence customer support from an online company. I highly recommend Prime Pet supply and especially Serkan!

June 22, 2013
Unprompted review

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